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Packs Glitch


macro191

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I recently traded 3 skyla for an XY pack, however during this time ptcgo seemed to be having issues. I went to my collection and opened my pack, and i didn't receive anything. On top of that my pack was deleted as if it had been used.

 

This happened last night, during the glitch where people had 1,000,000 coins.

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Hi macro191,

 

I'm sorry to hear that! The best course of action is to submit a ticket to the support team for individual investigation. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question". Please include as much information as possible, such as the general time of the trade and the attempt to open the pack.

 

Thanks for your patience, and good luck!

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