Game Not Loading After Update on Mac

[Alivi]

So I just updated with the refresher and when launching the game the screen is either a frozen mismatch of pixels or it is a black screen or it is a white screen with the Pokemon TCG Logo on it.

 

Anything I should do? I've been launching it in safe-mode ever since it messed up about 2-3 updates ago.

[Mod_Jube]

Howdy Alivi,

 

Please try this:

 

1. Open Finder

 

2. Hold down the Option key while clicking Go on the menu bar

 

3. Click on 'Library

 

4. Locate the folder "Saved Application State" and open the folder

 

5. See if there is a .savedState file for Pokemon TCGO, if so -- delete it.

 

Thanks!

[Vrom58]

I have the same problem so i deleted the files for pokemon tcg.. and it's still not working..

[Alivi]

There was 2 of them, I deleted both.

 

However while I can now open it straight away without using safe mode, I am still getting the very pixellated screens

 

*Update* After responding the screen went to a blank white with the pokemon tcg logo when I click on it, it redirects me to a sign-up page. Which....makes little to no sense... Do I need to make an account again?

[lemonhd27]

Same problem here and I've tried all of the recommended suggestions. Please contact me when PTCGO has been fixed, I'm growing tired of the untested updates breaking my install every single time they're published.

[Alivi]

Now the graphic art for the Pokemon game is a bit weird looking. I am now just getting a black screen....

 

Im pretty saddened But I am sure you guys will be able to fix it soon. I'll be checking back here to see if there is anything I can do to make it work!

[Mod_Grant]

Hello Alivi,

 

If you are still experiencing issues, please contact support by clicking on "support portal" below.

 

Thanks!

[Mod_Jube]

I recommend that you uninstall the game; delete all traces from your system.

 

Download the client again and incorporate these two steps into your set up:

 

1. Please attempt to open the download package and drag both the TCGO game executable and the refresher in to your "Applications Folder". Your computer may be trying to run the refresher program from the applications folder. After dragging it there, run the refresher and load TCGO.

 

And / Or

 

2. From your home screen, click on "Go" and look for the "Library" folder. If you do not see it, hold the "ALT / OPTION" key and it should appear. In the Library folder go to the "Saved Application State" folder and find the folders associated with the Pokémon Trading Card Game Online (should be one for the refresher and one for the game itself), delete these files. Try launching the game.

 

Hope it helps!

[Alivi]

I've done this, however it is still giving me issues, I sent my data to the support team, waiting to hear back <3

[RazorCandy]

Hi, just wanted to say thanks for the help. I had the same issue and deleting the library files worked a treat. Top job!