Crashing when launching on mac

[Belpois]

Every time I launch on the Mac it keeps telling me to relaunch, even the Refresher doesn't want to finish the update it has. "Stuck on update 3, starting to download"

 

Any help?

[Mod_Poplar]

Hi Belpois!

 

Here are some fixes you can try:

 

1. Please attempt to open the download package and drag both the TCGO game executable and the refresher in to your "Applications Folder". Your computer may be trying to run the refresher program from the applications folder. After dragging it there, run the refresher and load TCGO.

 

2. From your home screen, click on "Go" and look for the "Library" folder. If you do not see it, hold the "ALT / OPTION" key and it should appear. In the Library folder go to the "Saved Application State" folder and find the folders associated with the Pokemon Trading Card Game Online (should be one for the refresher and one for the game itself), delete these files. Try launching the game.

 

3. If you still are unable to launch the game, you can try uninstalling the game, taking care to remove all related files and folders from your computer, and downloading the latest version of the installer from the Download button at the top of this page.

 

And, if you still cannot get the game to work properly after trying these fixes, I recommend submitting a ticket to the support team for further assistance. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question". Please include as much detail as possible, including all of the fixes you've tried and a summary of your system specs (obtainable via the System Profiler).

 

Thanks for your patience, and good luck!

[Belpois]

2. From your home screen, click on "Go" and look for the "Library" folder. If you do not see it, hold the "ALT / OPTION" key and it should appear. In the Library folder go to the "Saved Application State" folder and find the folders associated with the Pokemon Trading Card Game Online (should be one for the refresher and one for the game itself), delete these files. Try launching the game.

 

Step 2 worked fabulously! Thanks very much!

[Mod_Poplar]

Hi Belpois,

 

I'm glad to hear that! Since this has been resolved, I'll be closing your thread. If you come across any other issues or need help with anything else, please feel free to create a new thread or submit a ticket via the link in my signature.

 

Thanks for playing!