Shop Problem

[MarshyMarsh]

Whenever I try to access the shop, the game freezes.

 

OS: 64-bit Win 7 Pro

Client Version: 2.16.256.:61

[Mod_Jube]

Hi MarshyMarsh,

 

Please give the following a try to see if it will improve game performance:

 

 

• Ensure that you have the newest video and audio drivers for your system, downloaded from the manufacturer's website.
  
• Once in the game, go to your Settings and change performance to "Fastest" and uncheck the special effect boxes, lower your game resolution to 1024x768.
  
• Try switching the game to windowed mode from the in-game Settings.
  
• Try running TCGO from the “Refresher” file, which can be found in your “Pokemon Trading Card Game Online” folder.
  
• Run a virus / malware scan. From your Windows system accessories run Disk Defragmenter.
  
• Before running TCGO, close any unnecessary background programs (web browsers, word processor, etc.).
  
• If all else fails, we ask that you try reinstalling the game.