Preload error

[poliman]

Received an error window message when starting up the game.

 

Preload error

 

An error occurred downloading preload data. Please check your internet connection and restart the game.

 

my internet connection is perfectly fine, i even tried other wifi connections, uninstalling, reinstalling. cant seem to find the source of the problem.

[Mod_Jube]

Hi poliman,

 

If you are still experiencing this issue...

 

There are two ports that must be opened for the game to work: 8181 and 6967. 6967 is the "gateway" port that the client connects to momentarily to get information on which connection servers are available and their IP addresses. 8181 is the port that client makes a dedicated connection to in order to play the game.

 

Please note that your security settings, anti-virus software or Windows Defender could be incorrectly identifying the game as a threat and blocking it from connecting to the internet. You may want to review the documentation for your security software to find the method for adding the game client to the software's "safe programs" list.

[Transcent]

Hi poliman,

 

If you are still experiencing this issue...

 

There are two ports that must be opened for the game to work: 8181 and 6967. 6967 is the "gateway" port that the client connects to momentarily to get information on which connection servers are available and their IP addresses. 8181 is the port that client makes a dedicated connection to in order to play the game.

 

Please note that your security settings, anti-virus software or Windows Defender could be incorrectly identifying the game as a threat and blocking it from connecting to the internet. You may want to review the documentation for your security software to find the method for adding the game client to the software's "safe programs" list.

 

Hi im also experiencing this issue. May i know how do i open the two ports? Im using windows 7.

[Mod_Jube]

Hi Transcent,

 

You typically open ports via your modem or router software. You will have to refer to your modem or router manual (or go to the manufacturer's website) for instructions on how to open ports.