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Help Game Crashed When I Redeemed My Decks


Sir_Phoenix21

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Help Game Crashed When I Redeemed My Decks and it never let me get the decks... I bought 2 decks at WalMart, Mind Wipe and Ice Shock. When I logged back in to Pokémon TCGO I only had the starter deck, so I put my 2 codes in and it said they have already been redeemed, what do I do?

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Hi Sir_Phoenix21!

 

Sometimes, there's a bit of a delay. I'd try checking the Packs tab in your Collection when you read this. The decks may have dropped in there.

 

If you still can't find your decks now, send a ticket to the Support Team using the link in my signature with the codes used. The team will be able to give you more detailed assistance if neccessary.

 

Thanks!

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I still haven't got the 2 decks and I tried the link you have, it said "Insufficient Account Information" and "Invalid Querystring!" and won't let me submit a ticket

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Hi Sir_Phoenix21,

 

Does this happen when you attempt to sign in with your pokemon.com credentials? If so, please try clearing your cache and logging in again. This usually solves that particular problem. :)

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