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Changing Screen Name Support


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I can't log in to Pokémon TCG online because it doesn't like my screen name. I sent a support ticket (15182-172831) three days ago about changing my screen name.


What's the usually response time for these things?

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Hello trainer!


Our support team does their best to respond to all inquiries as soon as they possibly can, and we thank you for your patience until then. As you've already submitted a ticket for this matter, I'll be closing this thread. Please feel free to let us know if you have any other issues or would like to provide feedback.


Thanks for playing!

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