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I have downloaded and installed the Pokemon TCG online game. It works fine when entering it but when I sign in it says authenticating then that disappears and all i see is the yellow explosion. I have re-installed the installer and the game and also tried opening it with the refresher. Anyone else having this problem, and how do i fix it?





I haven't even played it yet. :(

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Hi TrainerGregorin,


Please right click on your TCGO icon and select 'Run as administrator'. If this does not help, we'll likely need more information for you. Please contact Customer Support via the link in my signature. Include a dxdiag file.


To send a dxdiag file follow the steps below:


  • On your Windows task bar, click Start.
  • Select and press "Run" (if you do not see "Run", hold down the "Windows" button on your keyboard and press "R"). A "Run" window should pop up.
  • In the "Run" window, type "dxdiag" and click "OK". A "DirectX Diagnostic Tool" window should pop up.
  • In the appeared window choose "Save all information".
  • After you've saved the file, please attach it to your reply.

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