Windows close TGC

[Pinley]

Hey,

 

My game keep crashing while i am playing...

 

"Window closed the Pokemon Trading Card Gaming Online.exe" I dont know why.

 

I have windows 8.1.

 

Thx,

Pinley

[Mod_Jube]

Hi Pinley!

 

We are sorry to hear about this issue. Is that the exact error message that you are receiving?

 

If you could send your dxdiag and exact error message to Customer Support, that would be great. Please follow the instructions below, and then click on the link in my signature, use the "Ask a Question" feature to submit a ticket.

 

To send a dxdiag file follow the steps below:

 

• On your Windows task bar, click Start.
  
• Select and press "Run" (if you do not see "Run", hold down the "Windows" button on your keyboard and press "R"). A "Run" window should pop up.
  
• In the "Run" window, type "dxdiag" and click "OK". A "DirectX Diagnostic Tool" window should pop up.
  
• In the appeared window choose "Save all information".
  
• After you've saved the file, please attach it to your reply.
  

Thanks!

[Pinley]

Hey, i did that and this is the Information:

 

------------------

System Information

------------------

Time of this report: 2/17/2014, 14:46:51

Machine name: FILIPE

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)

Language: Portuguese (Regional Setting: Portuguese)

System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

System Model: 350V5C/351V5C/3540VC/3440VC

BIOS: P09ABE

Processor: Intel® Core i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Memory: 6144MB RAM

Available OS Memory: 6036MB RAM

Page File: 2521MB used, 5178MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

** Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

 

This msg appear when windows close the TGC:

 

(Portuguese msg) "Um problema fez com que o programa parasse de funciona correctamente. O windows irá fechar o programa avisa-lo se existir uma solução disponível"

[Mod_Jube]

Hi Pinley,

 

Give this a try:

 

Locate the file Pokémon Trading Card Online.exe. You should be able to find it by searching for "Pokémon" by hitting the Start Button and then typing in the search box.

 

Once you have located the file, right click on the .exe and go to "Properties" then select the "Compatibility" tab. Check "Run this program in compatibility mode for "windows xp (service pack 3)".

 

Next, under "Privilege Level" check "Run this program as administrator".

[Pinley]

Ok let´s try, thx

[Forhad_765]

Hey I have a problem with mine too, as I'm unable to log in. Here are my PC details:

 

------------------

System Information

------------------

Time of this report: 3/1/2014, 02:57:43

Machine name: FORHAD-PC

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: 20236

BIOS: 78CN25WW(V2.03)

Processor: Intel® Pentium® CPU 2020M @ 2.40GHz (2 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8090MB RAM

Page File: 4673MB used, 9824MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

** Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

 

Thanks.

[Mod_Jube]

Have you all tried "Run this program in compatibility mode for "windows xp (service pack 3)"?

 

Please locate your "Pokemon Trading Card Game Online" folder (Windows search should find it), and see if there are dated folders in the TCGO folder. A dated folder will look something like this "2013-08-02_184936". If you manage to locate such a folder, please submit a customer support ticket and attach the error.log file to it.

 

Thanks!