Can't access Multiplayer or the Chat Lobbys!

[GreekNirvana]

As simple as that, my friend has that problem. he created an account less than a week ago. The friends list icon and the chat icon are grey colored, and he can't click them. What's the reason behind this?

[Mod_Poplar]

Hi GreekNirvana,

 

This is a known issue which the Dev team is investigating closely. For now, it may help your friend to log in to pokemon.com, access the profile editing panel (via the "Edit Profile" link in his or her profile), click "Pokémon TCG Online Settings", change their social settings to "Custom" and switch around some of the options from the default choices.

 

Thanks for your report, and good luck to you and your friend!

[wystan_frauka]

I had posted about this issue on another thread the other day, which appears to have disappeared. Glad to see the issue is being investigated, but wonder why the older thread was removed? Or maybe it is just buried under new posts?

[Mod_Poplar]

Hello trainers!

 

 

From the latest announcement at http://www.pokemontcg.com/forums/announcement.php?f=524&a=64:

The community recently alerted us to a bug which prevented accounts created after February 1st from accessing the Friends and Chat features of the game. Additionally, these users could connect to the PvP server, but would be left in the "Searching for opponent" state indefinitely. We identified the cause of this bug and released a hotfix to address it yesterday evening. Users who continue to experience connection issues with the Social or PvP features of the game should log in at http://www.pokemon.com/support and submit a support ticket for further assistance.

 

 

I'll be closing this thread now. Thanks for your patience!