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Multiple crashes; various causes?


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I recently started playing PTCGO again, and as with every update I have to uninstall the game and reinstall it, because the updater never finishes and just does nothing endlessly.


However, I've never actually experienced any crashes in the entire time I used to play...until now.


I don't know whether these are the "causes" for the crashes, but whenever I try to look at my packs the game will 'stop working', it also occurs multiple times while starting a PvP match. It crashes EVERY time I try to look at my packs but rarely I manage to start and finish a PvP match without the game crashing.


Is anyone else experiencing these crashes? I've tried reinstalling it but the crashes remain.

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If you are running Windows 8.1 with an AMD or nVIDIA card, please try the following as it has helped other users:


- Open the Control Panel.

- Look for your GC control panel (Nvidia/AMD)

- Open the section to "manage 3D settings"

- At "Select a program to customize" click on the "Add" button and look for the PTCGO launcher.

- At "Select the preferred graphics processor for this program" chose the "High-performance NVIDIA processor"

- "Apply" at the right bottom




Some things that you can try include:



  • Download and reinstall the game.
  • Ensure that you have the newest video and audio drivers for your system, downloaded from the manufacturer's website.
  • Try lowering your desktop resolution to 1024x768.
  • Once in the game, go to your Settings and change performance to "Fastest", lower your game resolution to 1024x768.
  • Try switching the game to windowed mode from the in-game Settings.
  • Try running TCGO from the “Refresher” file, which can be found in your “Pokemon Trading Card Game Online” folder.
  • Run a virus / malware scan. From your Windows system accessories run Disk Defragmenter.
  • Before running TCGO, close any unnecessary background programs (web browsers, word processor, etc.).

Hope it helps!

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