Jump to content

Didn't get my deck after claiming my code..


TeamMagmaRebel

Recommended Posts

I got the Fennekin deck today but after using the code and claiming it i never got my in game copy of it. Is there something i need to do in order to get access to it?Or did the system bug out and lose my deck?

Link to comment
Share on other sites

Hi TeamMagmaRebel!

 

chap196 has the right idea. Product redeemed from an online code may be added to your account with a slight delay. This is especially true if many codes are redeemed at once. Most of the time, when you check your Packs tab a little bit later, the product will be waiting for you.

 

However, if 24 hours passes and the online product is still missing, send in a ticket to the Support Team with the redemption code(s) used by following the link in my signature. The Support Team be able to give you are more thorough investigation should that occur.

 

I hope this information was useful!

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...