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Card-collection dosen't show up.


RandomEnc

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So I'm visiting relatives for christmas and have to leave my stationaty computer where I play pokemon TCGonline on back home. I choose to install the game on my laptop and continue playing over christmas. There's no trouble installing or logging in and it says my collection is being retrieved from the server. But it dosen't. My user on my laptop is being treated as a brand new with tutorials and the like. that dosen't really bother me, what does is that my entire collection is missing, even if the game says it's retriving it as I start up the game. Does anyone know what's going on and how I fix this so I can get on playing the game?

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Hi RandomEnc,

 

I'm sorry to hear that! :( I recommend submitting a ticket to the support team so they can look into your account. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question". Please include all of the details you've mentioned here, as well as any other relevant information you can think of.

 

Good luck, and thanks for your patience!

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