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game crash help


kingkev94

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Hi kingkev94,

 

It would be incredibly helpful if you could give more information, such as the OS you're experiencing this issue with. If you're using Windows 8.1, please read over this thread about 8.1 crashing.

 

Otherwise, I recommend that you fully uninstall the game (taking care to remove all related files and folders) and grab the latest version of the installer from http://www.pokemontcg.com/download.

 

If re-installation doesn't help, please send a ticket in to the support team. You can do so by clicking the link in my signature, signing in, and clicking "Ask A Question". Please add as much detail as possible, including any crash reports and/or error codes you receive and a summary of your system specs (obtainable via DxDiag for Windows or System Profiler for Mac).

 

Good luck, and thanks for your patience!

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