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Cannot open Packs section of Collection


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Hi CardMasterZ,


We recommend that you try to reinstall the game. If this does not help you out, please contact Customer Support (link is in my signature). Please attach a dxdiag file, you can find the instructions below:



  • On your Windows task bar, click Start.
  • Select and press "Run" (if you do not see "Run", hold down the "Windows" button on your keyboard and press "R"). A "Run" window should pop up.
  • In the "Run" window, type "dxdiag" and click "OK". A "DirectX Diagnostic Tool" window should pop up.
  • In the appeared window choose "Save all information".
  • After you've saved the file, please attach it to your ticket.



Closing thread.

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