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Help with installation error 2001


Luckythecat07

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Hi Luckythecat07,

 

That's a strange one! First, please make sure your computer meets the minimum system requirements for the game, located on the FAQ page under "How Do I Install/Uninstall the Pokémon TCG Online for Windows/Mac?".

 

If your system does meet these requirements, I recommend the following:

 

1. Check your Downloads folder for any Pokémon TCG Online installers or other related files, and delete them from your computer.

2. Make sure you're choosing the correct version of the installer (the Windows installer for a Windows computer, or the Mac installer for a Mac computer).

3. Try downloading the installer from a different web browser.

4. If you're still experiencing this issue after trying the above fixes, please send a ticket in to the support team. You can do so by clicking the link in my signature, signing in, and clicking "Ask a Question". Please add as much detail as possible, including a summary of your system specs (obtainable via the DxDiag program for Windows or System Profiler for Mac).

 

Good luck, and thanks for your patience!

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