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free booster on 12th trainer win missing


tskaahyeah

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today I bought a froakie deck. I played 12 games and won all of them on the gold league on different trainers. On the last trainer, it says I won a dark explorers booster pack. unfortunately I did not get it when I checked my packs at the collections corner.

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This happened to me, a few minutes ago, with the Normal+Yellow deck (can't recall its name); I completed 12 games in a row, the score is now 12/12, but I didn't receive any kind of booster. Where should we report this to, so we can receive our missing boosters?

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Hello trainers,

 

I've sent this up to the Dev team for review. In the meantime, I'll be closing this thread. If you still have not received your prize for completing 12/12 wins for any theme deck, please send a ticket in to the support team so they can look into this on an individual level. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question".

 

Thanks for your reports!

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