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CRASH after matches Windows 7


darksteel622

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Recently ive been playing TCG Online. But whenever i finish a match it crashes. It also crashes if i go to collection.

Please help me ive seen no tutorials to fix this. Ive seen ******* comments saying they have the same issue.

 

:P Thanks,

Darksteel622

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Sorry heres more info my Game Crashes after everymatch and if i click other options it crashes. Im running Windows 7. Please Help. Send me info how to fix this problem.

 

Thanks,

Darksteel622

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Hi folks,

 

Please locate your "Pokemon Trading Card Game Online" folder (Windows search should find it), and see if there are dated folders in the TCGO folder. A dated folder will look something like this "2013-08-02_184936". If you manage to locate such a folder, please click the link in my signature, use the "Ask a Question" feature and submit a ticket with your error.log file.

 

In the meantime, please know that many issues are resolved by doing a full uninstall. Unfortunately, the game does not always remove the all of its associated files when it is uninstalled. Reinstalling the game while those files are still present can create a conflict within the program. This is a known issue and the development team is working on a fix for it.

 

Until the development team can put a fix in place, you can do a "full" uninstall by following the steps below:

 

 

  1. Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
  2. Go to the directory where the game was installed. The default directory is C:\Users\your user name\AppData.
  3. The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pok_mon Company International" folder. Go into the Roaming folder and delete the "Pokémon Trading Card Game Online" folder.
  4. Empty your Recycle Bin.

 

Once you've completed this process, grab the latest installer from http://www.Pokémontcg.com/download and reinstall the game.

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