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Please help!


nexonex502

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I've recently tried to download PTCG Online for my mac, however every time its starts to load; the loading screen goes dark and stays that way. I try to use the refresher but it says the program is damaged and she un-install and re-install again. I figured "okay maybe that was a fluke and I'll be able to play." I uninstalled and reinstalled but received the same result:(. I repeated the process a third time and still made no process whatsoever. Is there something wrong in the program that is causing havoc? I'm beginning to get depressed on how I can't play against people around the world (because in real life nobody in my dorm plays the card game.) Please help!!!

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Hi nexonex502,

 

I'm sorry to hear this! We've noted all of the problems that Mac users have been experiencing with the game, and a new installer is set to release within the next couple of weeks. You can read more about this in the latest announcement.

 

For now, I'll quote our very own Prof. Jube with some advice for a temporary fix:

 

Below you will find a couple of popular tips to help get TCGO up and running.

 

1. Please attempt to open the download package and drag both the TCGO game executable and the refresher in to your "Applications Folder". Your computer may be trying to run the refresher program from the applications folder. After dragging it there, run the refresher and load TCGO.

 

2. From your home screen, click on "Go" and look for the "Library" folder. If you do not see it, hold the "ALT / OPTION" key and it should appear. In the Library folder go to the "Saved Application State" folder and find the folders associated with the Pokémon Trading Card Game Online (should be one for the refresher and one for the game itself), delete these files. Try launching the game.

 

Good luck, and thanks for your patience!

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