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Authenticating...


AceSem

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So I try to log into the game, and it stays for like 5 minuets Authenticating then says 'Invalid Login or Password'. Well obviously I'm not getting the darn thing wrong, cause I'm here on the forums, so I ask how do you fix this?

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Hi AceSem,

 

I'm sorry to hear that! Here are a few fixes you can try:

 

1. Try logging into pokemon.com and changing your password. You can do this by logging in, clicking the "View Profile" link at the top of the page and then the "Edit Profile" tab, and clicking the "Change Password" button.

 

2. If changing your password doesn't work, you could possibly be having a router problem. Make sure ports 8181 and 6967 are open on your router's firewall. These ports are necessary to connect to the game.

 

3. If you're still experiencing problems after trying the above fixes, please send a ticket in to the support team so they can look into your account. To submit a ticket, click the link in my signature, sign in, and click "Ask a Question". Please add as much relevant detail as possible, including all of the fixes you have tried, if you have had success logging into the game in the past, and when you were last able to log in.

 

Good luck, and thanks for your patience!

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  • 5 months later...
i have the same problem and i tried changing my pass didnt help

 

I suggest that you send a ticket into the support team so they can investigate this matter further. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question".

 

 

Thanks for your patience, and good luck!

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Howdies,

 

Please give the following a try:

 

 

  • Open your Control Panel
  • Go to Internet Options
  • Click on the Advanced Tab
  • Click Reset
  • Click Apply / OK

Please let us know if this helps.

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