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Whenever I try to play I crash.


Engastrimyth

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I can sit at the first screen when entering the game as long as I want, but once I get into a game it crashes. Sometimes it isn't immediate. I've gone half a game without it crashing before it inevitably did.

 

Please help.

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Hi Engastrimyth,

 

I'm sorry to hear that! It sounds like it could be a problem with compatibility. Please make sure your computer meets the minimum system requirements to run the game. These can be found on the FAQ page under "How Do I Install/Uninstall the Pokémon TCG Online for Windows/Mac?".

 

If your computer meets these requirements and all of your drivers are up to date, please send a ticket in to the support team so they can look into the issue further for you. To submit a ticket, click the link in my signature, sign in, and click "Ask a Question". It would be incredibly helpful if you attached a summary of your system specs (obtainable via the DxDiag program for Windows or the System Profiler for Mac), as well as any other details regarding the problem you're experiencing.

 

Good luck, and thanks for your patience!

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I believe this is what you want. The forum won't allow me to upload attachments.

 

 

------------------

System Information

------------------

Time of this report: 9/29/2013, 03:22:12

Machine name: AREA51

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)

Language: English (Regional Setting: English)

System Manufacturer: Alienware

System Model: M17xR4

BIOS: InsydeH2O Version 03.72.24A09

Processor: Intel® Core i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz

Memory: 6144MB RAM

Available OS Memory: 6026MB RAM

Page File: 2813MB used, 9236MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

 

 

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

 

 

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

 

 

---------------

Display Devices

---------------

Card name: Intel® HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel® HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05511028&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0357

Native Mode: 1600 x 900(p) (60.015Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3165 (English)

Driver Version: 9.18.10.3165

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 5/7/2013 17:22:46, 8632320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-C57F-5B25B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x05511028

Revision ID: 0x0009

Driver Strong Name: oem81.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:9.18.10.3165:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

 

 

-------------

Sound Devices

-------------

Description: Speakers (Sound Blaster Recon3Di)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_0011&SUBSYS_1028057B&REV_1009

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: cthda.sys

Driver Version: 6.00.0100.2033 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 3/27/2012 20:58:10, 1052760 bytes

Other Files:

Driver Provider: CREATIVE

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

 

 

Description: Digital Output (Sound Blaster Recon3Di)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_0011&SUBSYS_1028057B&REV_1009

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: cthda.sys

Driver Version: 6.00.0100.2033 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 3/27/2012 20:58:10, 1052760 bytes

Other Files:

Driver Provider: CREATIVE

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

 

 

---------------------

Sound Capture Devices

---------------------

Description: Microphone Array (Sound Blaster Recon3Di)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: cthda.sys

Driver Version: 6.00.0100.2033 (English)

Driver Attributes: Final Retail

Date and Size: 3/27/2012 20:58:10, 1052760 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

 

 

Description: What U Hear (Sound Blaster Recon3Di)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: cthda.sys

Driver Version: 6.00.0100.2033 (English)

Driver Attributes: Final Retail

Date and Size: 3/27/2012 20:58:10, 1052760 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

 

 

Description: HDMI In (Sound Blaster Recon3Di)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: cthda.sys

Driver Version: 6.00.0100.2033 (English)

Driver Attributes: Final Retail

Date and Size: 3/27/2012 20:58:10, 1052760 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

 

 

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

 

 

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

 

 

Poll w/ Interrupt: No

 

 

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x1E2D

| Matching Device ID: usb\root_hub20

| Service: usbhub

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0024

| | Location: Port_#0001.Hub_#0001

| | Matching Device ID: usb\class_09

| | Service: usbhub

| |

| +-+ USB Input Device

| | | Vendor/Product ID: 0x187C, 0x0520

| | | Location: Port_#0002.Hub_#0003

| | | Matching Device ID: generic_hid_device

| | | Service: HidUsb

| | |

| | +-+ HID-compliant device

| | | | Vendor/Product ID: 0x187C, 0x0520

| | | | Matching Device ID: hid_device

 

 

----------------

Gameport Devices

----------------

 

 

------------

PS/2 Devices

------------

+ Standard PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ Synaptics PS/2 Port TouchPad

| Matching Device ID: *dll057b

| Upper Filters: SynTP

| Service: i8042prt

|

+ HID-compliant mouse

| Vendor/Product ID: 0x413C, 0x3010

| Matching Device ID: hid_device_system_mouse

| Service: mouhid

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

 

 

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 572.2 GB

Total Space: 705.9 GB

File System: NTFS

Model: ST9750420AS

 

 

Drive: D:

Model: HL-DT-ST DVD+-RW GA31N

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

 

 

--------------

System Devices

--------------

Name: Intel® HM77 Express Chipset LPC Controller - 1E57

Device ID: PCI\VEN_8086&DEV_1E57&SUBSYS_057B1028&REV_04\3&11583659&0&F8

Driver: n/a

 

 

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14

Device ID: PCI\VEN_8086&DEV_1E14&SUBSYS_057B1028&REV_C4\3&11583659&0&E2

Driver: n/a

 

 

Name: Realtek PCIE CardReader

Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_057B1028&REV_01\4&21F8AF87&0&00E3

Driver: n/a

 

 

Name: Intel® Management Engine Interface

Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_057B1028&REV_04\3&11583659&0&B0

Driver: n/a

 

 

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10

Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_057B1028&REV_C4\3&11583659&0&E0

Driver: n/a

 

 

Name: Intel® USB 3.0 eXtensible Host Controller

Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_057B1028&REV_04\3&11583659&0&A0

Driver: n/a

 

 

Name: Intel® Centrino® Wireless-N 2230

Device ID: PCI\VEN_8086&DEV_0887&SUBSYS_44628086&REV_C4\4&12614F27&0&00E2

Driver: n/a

 

 

Name: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D

Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_057B1028&REV_04\3&11583659&0&D0

Driver: n/a

 

 

Name: Intel® HD Graphics 4000

Device ID: PCI\VEN_8086&DEV_0166&SUBSYS_05511028&REV_09\3&11583659&0&10

Driver: n/a

 

 

Name: AMD Radeon HD 7970M

Device ID: PCI\VEN_1002&DEV_6800&SUBSYS_05511028&REV_00\4&13F92896&0&0008

Driver: n/a

 

 

Name: Intel® 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26

Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_057B1028&REV_04\3&11583659&0&E8

Driver: n/a

 

 

Name: 3rd Gen Core processor DRAM Controller - 0154

Device ID: PCI\VEN_8086&DEV_0154&SUBSYS_057B1028&REV_09\3&11583659&0&00

Driver: n/a

 

 

Name: Intel® 7 Series/C216 Chipset Family SMBus Host Controller - 1E22

Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_057B1028&REV_04\3&11583659&0&**

Driver: n/a

 

 

Name: Xeon® processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151

Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_057B1028&REV_09\3&11583659&0&08

Driver: n/a

 

 

Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_057B1028&REV_04\3&11583659&0&D8

Driver: n/a

 

 

Name: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

Device ID: PCI\VEN_1969&DEV_1083&SUBSYS_057B1028&REV_C0\4&4C7664B&0&00E0

Driver: n/a

 

 

Name: Intel® Mobile Express Chipset SATA RAID Controller

Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_057B1028&REV_04\3&11583659&0&FA

Driver: n/a

 

 

Name: Intel® 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16

Device ID: PCI\VEN_8086&DEV_1E16&SUBSYS_057B1028&REV_C4\3&11583659&0&E3

Driver: n/a

 

 

Name: Realtek PCIE CardReader

Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_057B1028&REV_01\4&21F8AF87&0&01E3

Driver: n/a

 

 

------------------

DirectShow Filters

------------------

 

 

DirectShow Filters:

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

Creative Video Processing Filter,0x00200000,1,1,VidProcU.ax,1.01.0014.0000

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713

Creative MJPEG Decoder 2,0x00200000,1,1,CtMJPGDec2.ax,1.01.0014.0000

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835

Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835

AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

QIC1802 Demux,0x00200000,1,1,qicdemux.ax,1.00.0000.1621

Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713

Creative Correct TimeStamp Filter,0x00200000,1,1,CTFrFix.ax,1.01.0014.0000

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Creative H264 No Quality Control Filter,0x00200000,1,0,CTH264nOQC.ax,1.01.0014.0000

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

Qic To Anxb,0x00200000,1,1,QicToAnxb.dll,1.00.0000.2325

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

 

 

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

 

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

 

 

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

 

 

Audio Capture Sources:

Microphone Array (Sound Blaster,0x00200000,0,0,qcap.dll,6.06.7601.17514

HDMI In (Sound Blaster Recon3Di,0x00200000,0,0,qcap.dll,6.06.7601.17514

What U Hear (Sound Blaster Reco,0x00200000,0,0,qcap.dll,6.06.7601.17514

 

 

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

 

 

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

 

 

WDM Streaming Capture Devices:

Malcolm DigitalInWave,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

,0x00000000,0,0,,

Malcolm DMicWave,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Malcolm LineIn2Wave,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

,0x00000000,0,0,,

,0x00000000,0,0,,

Integrated Webcam,0x00200000,1,3,ksproxy.ax,6.01.7601.17514

 

 

WDM Streaming Rendering Devices:

,0x00000000,0,0,,

Malcolm DigitalOutWave,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

,0x00000000,0,0,,

,0x00000000,0,0,,

Malcolm Lineout/Headphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

,0x00000000,0,0,,

 

 

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

 

 

Video Capture Sources:

Integrated Webcam,0x00200000,1,3,ksproxy.ax,6.01.7601.17514

 

 

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

 

 

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

 

 

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

 

 

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

 

Audio Renderers:

Speakers (Sound Blaster Recon3D,0x00200000,1,0,quartz.dll,6.06.7601.17713

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

Digital Output (Sound Blaster R,0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Digital Output (Sound Blaster Recon3Di),0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Speakers (Sound Blaster Recon3Di),0x00200000,1,0,quartz.dll,6.06.7601.17713

 

 

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

Quality Flags: 2576

Enabled:

Force throttling

Allow half deinterlace

Allow scaling

Decode Power Usage: 100

Balanced Flags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 50

PowerFlags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 0

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Hi Engastrimyth,

 

Please submit this information via a support ticket, rather than the forums. The support team will need to work with you on this matter. To submit a ticket, click the link in my signature, sign in to the support portal using your regular log-in credentials, and click "Ask a Question". Attachments can be added to your ticket.

 

Thanks!

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