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game crashes when i start the game before i can log in help


shadowruler99

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Hi shadowruler99!

 

I'm sorry to hear that you're experiencing this! :(

 

I just answered a similar thread, so I'll post my suggestions here as well:

It sounds like it could be a problem with compatibility. Please make sure your computer meets the minimum system requirements to run the game. These can be found on the FAQ page under "How Do I Install/Uninstall the Pokémon TCG Online for Windows/Mac?".

 

If your computer meets these requirements and all of your drivers are up to date, please send a ticket in to the support team so they can look into the issue further for you. To submit a ticket, click the link in my signature, sign in, and click "Ask a Question". It would be incredibly helpful if you attached a summary of your system specs (obtainable via the DxDiag program for Windows or the System Profiler for Mac), as well as any other details regarding the problem you're experiencing.

 

Good luck, and thanks for your patience!

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