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Hi jacknapier50,


Unfortunately, we'll need a more clear and detailed explanation of the issue you're experiencing in order to offer any fixes. I recommend that you submit a ticket via the link in my signature so the support team can work with you one-on-one. Once you've navigated to the support portal, be sure to sign in, and click "Ask a Question". Please add as much detail as possible, including screenshots if you have them, to ensure a thorough investigation of your problem.


Good luck, and thanks for your patience!

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