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Card obtained from booster packs disappeared


pico94

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I redeemed 4 booster packs and I opened them, but now I can't find the cards in my collection and I can't also see the opened booster packs anymore...

What have I do to obtain the cards that I found in the packs???

Thanks

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Hey Pico, that certainly is a mystery!

 

The best thing to do is to contact the support staff - who will look into your account and check/fix the issue :)

 

You can do this either by going to 'support.pokemon.com' (no need for http://www.), logging in and clicking 'Ask a Question' or you can email 'support.pokemon.com' and explain the situation (remember to include things like your username!)

 

 

Hope this helps :)

 

Alex

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Hi pico94,

 

Waiting a while usually solves this issue. There's sometimes a lag between opening packs and receiving cards. If you are still unable to locate these cards, please send a ticket in to the support team. You can do this by clicking the link in my signature, signing in, and clicking "Ask a Question". Please add as much detail as possible, including screenshots if you have them, to ensure a thorough investigation.

 

Thanks for your patience!

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