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crash on atartup


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so around 5 or 6 days ago I installed this game and it was working for awhile but as of yesterday i can no longer get into the game .I have tried many things to get it working again

I tried: re installing it multiple times, ran it in administrator mode and changed the resolution of my computer. none of these things did anything, I keep getting the same message every time I try to play the game.


The game crashed.

The crash report named "2013-7-15_165140" next to game executable.


lastly I have even sent a message to tech support and have not gotten a message back in a day and a half so any ideas anyone has to help me would be really helpful


sinceraly: Thomas, AKA Little inferno

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The game has started crashing on my as well whenever i try to open it. I have tried to uninstall, re-download it & re-install it to no effect. I have also tried to open the refresher but it's stuck on a screen with 2 yellowish/gold bars next to the play button (which is greyed out). Whenever i press this yellow button, the refresher closes but I'm still unable to open the game up. I have run out of ideas to make it work, so if you guys can help me, that would be very helpful. Thanks in advance!

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Hello trainers,


Any crashes with crash reports are best sent to the support team via a ticket. To submit a ticket, click the link in my signature, sign in, and click "Ask a Question". Please add as much detail as possible, including a copy of your crash report. The support team does their best to answer all tickets in a timely manner, and we all appreciate your patience in the meantime!


As for your issue, da_kid, please make sure your computer meets the minimum system requirements located on the FAQ page under "How do I Install/Uninstall the Pokémon TCG Online for Windows/Mac?". If your computer meets these requirements, please make sure you are installing the client from a web browser other than Google Chrome. This browser has been known to cause problems with the download.


If you're still experiencing issues, I recommend that you send a ticket in to the support team as well. Please also attach a diagnostic of your system specs. You can generate one of these via the DxDiag tool (for Windows) or the System Profiler (for Mac).


Thanks for your patience!

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