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booster packs bug


Jesspouliche

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hi,i got a little problem with my booster pack plasma freeze when i try to trade my bosster in a private or public i cant accept i try so many way to fix the problem but i cant solve it my self plz i need help thank you.

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Hello trainer!

 

A few quick notes, if the pack you are trying to trade is a freebie pack earned via gameplay it will not be able to be traded to other players.

 

If this pack is a pack you redeemed via a store bought code, it should be able to be traded but there are a few things that can currently affect this, including bugs where the "accept" button won't be able to be clicked due to it being greyed out for players. This issue is being looked into.

 

If you have any more information you can provide you can either post it here and we'll try to help or you can submit a ticket to the support portal via the link in my signature. I personally suggest the support portal as it is easier to track and generally will result in a faster response.

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