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New EX tin with used code


ExoJP16

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So i just bought a Mewtwo EX tin, brand new, with the plastic covering the tin and everything but when i tried to redeem the code for the mewtwo card it said it was already been used. Is that a bug? Because the tin was sealed when i got it, i don't think no one could have got it before me..

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Hey there!

 

That is definitely a strange issue. The support team should be able to address this issue. Make sure to submit a ticket via the link in my signature AND include the Code as well as pictures or scans of proof of purchase in order to expedite their investigation. I'll be closing this thread for now as further communication should be with the support team.

 

Hope that helps!

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