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  1. TheoryG

    [GENERAL] Game Not Loading

    Hello. Recently a new pokemon tcgo update came out and i was hyped to install it. The refresher downloaded it and once it was done it just made me re-do the whole thing. Its been an hour and i have started over the update million times because of this. Any help?
  2. So I installed PTCGO for first time yesterday , it worked and I played for sometime. Today when i opened it , a popup came "Pokemon.exe has stopped working" and the game closes. I tried reinstalling it(after removing it completely) but still same message. Also I played tutorial yesterday without logging in as a guest, today whenever i try to play as a guest or login to my PTC account, the message pops up.
  3. Hi! I have two accounts in pokemon TCGO but i can't login, and i try too many times to reset my passwords and never works. If someone help me to recover my accounts I aprecciate it. I had the email and Username in one of the accounts and only the email in the other one.
  4. So something strange first ever happened to me, currently my game don't crash but it seems stuck... I'm playing Expanded event and this is the 3rd match I realized that my time has gone to 00.00, but it was still about 2 minutes before i ended my turn by attacking my opponent's. I'm then waiting for the opponent's turn, I didn't leave my screen at all, I know my time was over 2 minutes. Suddenly that '15 secs remaining' showed up and I checked, but my opponent hasn't made any turn at all. When this 15 secs remaining showed up, i realized that my opponent's time is frozen and i looked at my time and it's zero as well. I have been waiting for over 10 minutes by now but the game stuck here. I can still operate the screen now, like showing up card details and opening settings and etc. It's strange because should my time ran out, I should be losing immediately. Any suggestion? EDIT: So I exited and I lost the game, reported the player of cheating tho. LOL
  5. On PC, the behavior of the Wishful Baton is pretty awkward in general (pick energy, pick a benched Pokémon target, pick an active Pokémon, THEN Wishful Baton resolves), but I've discovered what I think is a bug in that behavior: if you can get the Prize Card prompt to come up before the Wishful Baton resolves, the game seems to think the Prize Cards are the only valid targets for the Wishful Baton. Hopefully I remember this clearly so it can be replicated, because I can't figure out how to pull the game logs. Turn 3. I had a Stufful as my active Pokémon with 1 damage counter, 1 energy and the Wishful Baton attached. My opponent had Gible with full HP and 1 energy as their active Pokémon, and a Tympole on their bench. Turn 3: I attach an energy to Stufful, play Professor Kukui, and use Flop for 50. Turn 4: My opponent retreats Gible and makes Tympole their active Pokémon. They evolve Tympole into Palpitoad. They attach an energy and use Mini Earthquake. Stufful takes 60 damage, it is knocked out. Gible takes 10 damage, it is knocked out. Wishful Baton triggers, and I'm prompted to pick up to 3 energy. I choose both Dark Energy. My opponent draws a prize card. I'm prompted to pick a prize card with the Wishful Baton dialog still open. The prize cards behave like I'm picking the target for Wishful Baton, but none of them are valid. If I I look at the board, I can't pick a target for Wishful Baton either. Here's a screenshot. I couldn't proceed from here, so I wound up conceding the game.
  6. Why does this game doesn't have a re-connection chance when you suddenly loose your internet connection just for a brief moment, then the game suddenly logs you out resulting in a lost. Can the devs put a reconnection chance so that I or other players can continue the battle in versus mode?
  7. Client: MienshaoCard Number: Furious Fists #57Expected Action: After Mienshao's Aero Turn attack is used and all cards attached to it are returned to the AI opponent's hand, they should choose a card to replace it as the active pokemon.Actual Action: After Mienshao's Aero Turn attack is used and all cards attached to it are returned to the AI opponent's hand, the AI does nothing. Because the match is against an AI opponent, there is no idle timer, leading to an infinite wait. Because it is the opponent's turn, conceding does not work, forcing the player to manually close the game window. Steps to Reproduce: Play against Juji in her first battle in the gold league of the trainer challenge, then allow the game to progress to a point where she uses Mienshao's Aero Turn attack.
  8. SparksJolteon

    How do I change my forum avatar?

    I've lately been searching for the answer as to why I cant change my profile pic, as I come across the same broken link that leads to a features retired page. Is there any possible way to change it now, and why does the link lead to this page?
  9. MagicBaltazar

    [GAME] General - Bug subtitles

    hello guys will you help me. i wanted to return to ptcgo near a logng break. look a subtitles HEELP ME
  10. I am trying to open the game but only the game bar appears, I press alt + enter and the game is full screen but the resolution is still tiny in the center of the screen. An alternative was to create a new user where you opened the game normally but would like to solve this problem so you don't have to change users always. *******************************
  11. when I start an online game the game crashes, but when I start an offline game it doesn't crash, solutions? Thanks
  12. Hello! I'm played in expanded, using an single prize deck, against an ADP and my oponnet used his GX. He's took his first's two prizes but when he's killed my second pokémon, he's took 3 prizes at once. I really don't understanded this situation and I thing MAYBE it can be some sort of bug. (I'm used Focus Sash and my Hitmonchan survived an attack before the final turn). Here's the log, the final turn is at 78 before I concede:
  13. Good day! While I was playing a Versus challenge against my friend, the client hanged once they defeated my active Pokemon (Versus). Then, while going on a Trainer Challenge, I also encountered the same problem (Trainer Challenge). The only way I was able to play the game was to close the game and open it once again. I tried "Conceding" the match but it did not let me exit the match.
  14. Eevee GX (SM175)'s ability, Ascension DNA, seems to have a couple of bugs. 1. If abilities are disabled by any card effect such as a stadium or Pokemon, you are unable to evolve the Eevee GX card. From what I can tell, the ability is just supposed to heal the Pokemon once it is evolved, however without the ability, the card just can't evolve in general. I cannot place a Vaporeon card on it, for example, because abilities are disabled. 2. Using Leafeon GX (13/156)'s GX attack, Grand Bloom GX, cannot evolve Eevee GX cards. If there is an Eevee GX card on the bench, it will simply say that there are no valid Pokemon to select, even if there is an Eevee evolution in the deck to use. This GX attack works fine on normal, basic Eevees that aren't GX. I have a deck built around Eevee cards, and I've been playing around this, but it is a frustrating bug. Due to the rarity of getting ability locked in versus, I was only able to get a log of the second bug with Leafeon GX, since a friend could versus me just for me to set up and replicate the glitch. He didn't have any ability locking cards, so I wasn't able to do the same for bug one. Here's the log, though. Let me know if the game log for the first bug is absolutely necessary and I'll grind versus until I can get a log. Thank you!
  15. I want to ask when will i be able to turn on and off the simple effects? This is has been adressed in multiple topics and i already reached out the ticket support team and it was concluded that my laptop is "below/at minimum requeriments". Which is literally impossible because i could always turn on and turn off the simple effects on this same laptop. This bug or glitch?! idk what it is, it appeared after the detective pikachu update which was in March i believe?! Anyway the team admitted that the simple effects option is not working on some devices and they are working on it to fix it, which means they know the problem is happening on their part, so basically my laptop can't be below or at minimum requeriments out of nowhere because i could always turn off and turn on the simple effects, there were no problems and then that update happened and boom it messed everything. The game client was literally unplayable around that time of the detective pikachu update, since then the team was able to smooth the game and is currently very stable but i still can't turn off and on the simple effects. This is not a suggestion you already know about this issue and almost all the users who complained about this use a lenovo laptop same as me, maybe the game client is having an engine conflict with this specific brand? I just want to know if you are close to fix the issue? I mean at first glance it may seem a minor problem but it actually bugs me alot that i can't play with the better animation and sound effects on a laptop where i play other games the require better specs and i have zero problems with it, only in PTCGO, so it can't be me. I miss when a specific type of pokemon attacks the active opponent's pokemon for example a lightning pokemon attacks and it sounds it created a big storm, with the simple effects it just sounds like an old sound like the original pimball game for WinXP. Don't ask me to create a support ticket because i already did it and the answer will be the same, i just want a straight answer from here please. Is it getting fixed as we speak? Any estimated time?
  16. I've just recently downloaded the app yesterday and was playing fine with a logged in account. I skipped the tutorial when I first logged in and I was playing the trainer challenges. When I logged in today it automatically sends me into the tutorial. I believe it is the second tutorial (they say I know the basics and want to show me advanced moves). From what I can gather the second tutorial is using the incorrect text from the 1st tutorial but the cards from the 2nd tutorial. It's also showing Zach when I think it should be Ella? It works correctly as a guest but not when I log in. It gets to the point where it asks me to put a Pokemon on the bench (per the 1st tutorial) but the game has given me a potion instead of the Oshawatt it should give me to put on the bench to progress so I get stuck. I've also tried to create a new account but the same thing happens. I'm playing on the iPad. I tried searching the forums for a similar problem with solutions but couldn't find anything.
  17. INSTALACIÓN DEL JUEGO Despues de un tiempo ya desinstalado el juego, lo quiero volver a instalar y me sale el siguiente error "No se puede obtener acceso a la ubicacion de red Property.USER.PROFILE." No tengo ningun tipo de archivo de este juego en mi pc y nose como solucionarlo. Desde ya gracias.
  18. Whenever I open the game my mac starts to get super hot and the fan is in overdrive the whole time. Any reasons why this is? I have a new macbook pro (2014) - so I really can't believe it's because my mac isn't powerful enough. Would really like this to get fixed because I like playing on my mac more than iPad but it's uncomfortable. Thanks.
  19. Hi,I got a bug when my opponent retreat his necrozma with one recycle energy. Both of us can't play, the time start first on my part then the timer of my opponent as well. I try to surrender and I had to close the game and restart it to comeback on the homescreen. I probably lose my streak victory after this bug. 😥
  20. After the latest update when i tried to start the game it showed me an error saying "Data folder not found" followed by this text "There should be 'Refresher_Data' folder next to the executable" and it wont let me open the game
  21. Desde el día hoy estoy intentando jugar y no me permite, al ingresar al juego me dice que esta cargando una actualización después de uno o dos minutos sale otro mensaje que me marca "error No se puede conectar con el servidor" Ya desintale el juego, borre carpetas y volvi a instalarlo, tienen alguna solución?
  22. Rabreon

    [PC] Refresher.exe with old patch

    Hi Im new in the game and for couple weeks I played Ptcg online whithout any problems. I had already unified minds packs and cards on my game but recently (today) I got from the "Refresher.exe" a patch from september ( which implement that set/pack) when I oppen my game. Im just asking if it's normal to get an old patch which add some contents that already were installed on my game. My anti-virus software does'nt know if it was an official patch or anything else (I downloaded the game from the official website by the way). It's my first post I wish that will not bother you. Thanks to anyone who read or/and answer to my topic 😃 .
  23. When i open up the game, the eula rules are blank and i cant accept it
  24. Every 4-5 matches it happens that during my turn the game make me unable to perform actions: i can't click on my cards, so i can't neither attack nor retreat i can't play cards from my hand after a while the timer starts and the turn ends giving the opponent the right to continue. If i wait the end of my opponent's turn, my next turn i still can't perform actions. what i can do: i can check my discard pile i can use emoticon i can change the video/audio options i can concede (and this is what i do) I use a laptop from Lenovo E560 and i run windows 10. Is there a way around it?
  25. DisKrow

    [PC] Jogo não inicia

    Olá! Ao tentar abrir o jogo no meu PC, o carregamento prévio ao login não inicia, permanecendo no 0% por vários minutos até que eu mesmo decida fechar o aplicativo. O mesmo problema ocorre no Android, cujo cheguei a reinstalar mas continua com o mesmo problema. Cheguei a abrir o jogo poucas horas antes desse problema e o mesmo estava funcionando perfeitamente.
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