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  1. does not enter the game?
  2. darth_suicune

    Client doesn't load after login

    After login is introduced, the client starts loading data but it never reaches 100%. Tested on 2 devices, 3 different OSs, 2 different connections, and checked with others in the community spread throughout the world, so not a local issue. The client does seem to load to different stages (the % at which it hangs is different on every attempt)
  3. Drogoroth


    My game keeps telling me it is down for maintenence but I can't find any info on this. Where would I find this information or is it down right now? Thank you.
  4. When I try to login, my game stop responding and show the mensage of the title
  5. I just started having this issue. When I press login it takes me to a screen that says "loading data from server. please wait." It instantly loads to 18% then very, very slowly crawls all the way up to 80-85% (~5min). Then it crashes and brings me back to the login screen with the error message "The network connection with the server has been lost". I have no idea what is going on as I was logged in and playing last night and even this morning! I am on PC and I have restarted my computer. I have restarted my router even though I am plugged in via ethernet and no on wifi (~94 Mbps upload/download) and I have even un-installed and re-installed the game. Each and every time it goes through the same error, at this point I've tried logging in at least 20 times. I am on client version: (live) at lease that what it says on the loading screen. Does anyone have a solution to this error? Thank you for your help in advance
  6. LazyStar69

    Disconected And Stuck At 10%

    the game when disconected and loging stuck at 10% any help ?
  7. Hi, I've had this account for several years now and I have been wanting to update the email associated with the account, but have been completely locked out of that old email account with no way to log back into it. I was wondering if there was another way I can update my account's email?? I'm also wanting to change my account's username, as it makes me really uncomfortable having to log in with it now, but don't see any options to do this. Please help! As I am a trans dude, I don't like feeling uncomfortable whenever I login. Thanks!
  8. I'm not aware of what I did, was I dc'ing out of unwinnable matches too much?
  9. BodaciousBoDean

    All the language is in code.

    My son’s account has every button in some sort of code, as well as the the cards will not show photos. We’ve trying restarting the iPad, we’ve deleted the app, and re-downloaded it. We’ve changed it from English to another language, and then back again to English, which will temporarily fix the issues until we log in, then it goes back to a code format language. what’s the solution to this issue / but.
  10. Hi there, I recently moved to a new condo, and therefore switched internet service providers. I tried to log in to my account, but am met with errors. If I try to log in on the website, it gives me a “403 ERROR”, and if I try to log in on the game, it says I can’t reach the login service. Before I moved, my game was working perfectly fine, so I know it’s not a hardware issue. I also know it’s an internet issue because if I turn my wifi off on my phone and use data, I am able to log in to the website (which is the only way I could make this post). I’ve read on a different post to reset my wifi and router (no change), open ports 8181, 6967, and 39389 (no change), plug in an Ethernet cord (no change), and to add it as a “safe program” on my PC (wasn’t needed before, did it anyways and no change). If it helps, I am located in Toronto, Canada and switched ISP from Bell to Beanfield. Looking forward to hearing a possible solution!
  11. Hi, I am a Pokemon TCG android player. I try again and again to login in with my Pokemon Trainers Club Account, but it always shows Authentication Error: Invalid username or password. I even changed my password and tried again but still no luck, I would really appreciate some help.
  12. I started recently playing from my laptop but have real money into this game thanks to the codes from the new cards. I logged in this morning and it put me at the tutorial. I closed out and tried several times. No luck. All of my cards and stuff have been wiped it appears?? Please help?? I'm frantic.
  13. izunemi

    no puedo ingresar

    Buenas tardes hoy llevo todo el dia tratando de logiarme con mi cuenta pero me dice que se ha perdido la conexion con el servidor espero me puedan ayudar lo antes posible para poder ingresar
  14. Estou tentando recuperar uma conta antiga com o email e ******************, mas não ta sendo possível pois ta reconhecendo varias contas no mesmo email, como isso pode ser solucionado?
  15. Hi, yesterday i reinstalled Pokémon TGCO after like 4 years, and i am having problems in reconnecting my account. I have a 30Mb in Download and 3 in Upload but still the game doesn't connect to the server. I restarted the modem, the router, the pc and uninstalled and reinstalled the game like ten times but nothing, it doesn't connect. Can someone help me?
  16. I am trying to install pokemon TCGO on my Mac, when I try to install it is says " This site can’t be reached Check if there is a typo in *******************************. DNS_PROBE_FINISHED_NXDOMAIN " I don't know what to do. If anyone knows anything please help im im very eager to play the game.
  17. Hello, In the middle of a game I was just playing for a Player's Cup Qualifier, I ended my turn after playing a Switch card to send up a new active Pokemon. After I clicked Done, nothing happened. The timer on my side continued to count down. Then, my turn timer counted down from 15. When it hit 0, it stayed displayed on the screen at 0 while my total game timer continued to count down. Hoping that it was a disconnection that I'd be able to overcome, I closed the app. When I reopened it, I was given a login countdown timer as well. What happens to the key for the qualifier I entered? Thank you, Josef
  18. Boa tarde ontem me deu vontade de jogar Pokemon TCG, que eu jogava há uns 6 anos. Acontece que apesar de lembrar de meu nick e e-mail, não consigo recuperar *******. O site é muito confuso, cara. Quando eu vou em "esqueceu *******?", insiro o e-mail que eu usava na conta mas aparece que não existe conta com esse e-mail (???). Engraçado que já quando eu clico em criar conta nova e coloco o e-mail que eu usava, aparece que já existe uma conta com esse. (Ou seja, o site reconhece que existe SIM uma conta com meu e-mail, mas está bugado e não consigo recuperar ******* dela. Estou trancado para fora da minha conta.) A página de suporte não tem opção NENHUMA, apenas uma foto de 3 Pokemons. Não consigo encontrar e-mail de suporte técnico de Pokemon Trading Card Game também, então estou recorrendo à esse fórum. À propósito, caso estranhem meu problema, descobri ontem que um outro jogador teve o mesmo problema: https://forums.pokemontcg.com/topic/54469-general-não-consigo-recuperar-a-conta/ A solução que deram pra ele foi solicitar suporte no site, mas hoje em dia não tem mais nenhuma opção lá. Podem me ajudar?
  19. I just downloaded the launcher, and it opens fine, but when I go to type in my username or password, it won't let me select the text box to type it in. I can select other options, but selecting a language or trying to type my login info doesn't work. I've tried reinstalling the program, but the same issue comes up. Any way to fix this?
  20. Hello! I've been trying to change my email linked to my account to a new email. Due to not having access to the old account and is deemed impossible to recover from the old provider. I've changed it multiple times through the edit account details but it still has not changed. Trying to get this changed before the next Players cup if at all possible. Regards LM
  21. Hi, I'm not sure if this is the right place for this but I have an account from 2011 tied to an old email address. Whilst I still have access to that email, whenever I try to get the link from the website to get my username/ password I never receive any emails despite being told that it has been sent. It has been over 24 hours and I have added noreply@pokemon.com to my address book. I have also created a support ticket however nobody has gotten back to me (I'm not sure how long they usually take). On top of this I have also jecked my junk folder... It is empty. I'd really appreciate any suggestions outside of "wait for support to reply" as I really want to start playing again as-well as redeeming codes from my booster packs.
  22. TheMightyXablau

    Having trouble logging in...

    I played for a long time in the morning, then closed the game. When I started it again and made my login it told me the servers were busy and that I had to wait some seconds. After the time passed it told me my username or password was wrong, and then I checked it a million times and it WASN'T. I even went to the pokemon trainer club website and used the same words and it worked. Are the servers really busy? I can't get in and I don't know what to do.
  23. TrSilva

    [ACCOUNT] Conta suspensa

    Boa noite. Estou tentando entrar no jogo e esta aparecendo mensagem de conta suspensa. Como resolvo isto? com quem eu falo? n fiz nada de errado. quero recuperar minha conta.
  24. I tried to fire up TCGO but it said "this account is currently logged in on another device? I recently installed tcgo on a different admi account on my laptop as it wasnt working on the other one, no one else uses my account. has my account been breached or is this a tech error?
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