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  1. So I'm getting a high number of crashes to the desktop, which isn't a problem for trainer challenge, as it'll just reload the game state. But against other people, it results in a loss, or at least the end of that game, not sure. Regardless, what that means is that the game is pretty much unplayable for me. I can only get so much enjoyment out of pummeling the Trainer challenge AI, and the threat of crashing makes the PvP, the heart of the game, pointless for me. The details-Occasionally, the games will stop updating the graphics in a match. I can keep playing, I just can't see anything happening, which means I effectively CAN'T keep playing. Much more often, the game will pause for a moment, then exit to the desktop. Only during matches, and having Simple Effects and Faster Graphics turned on, I can lower the crashes but not remove them. My laptop is not a potato, and should have zero problems running a game such as this. Intel(R) Core(TM) i7-6500U CPU @ 2.5GHz 2.59 GHz 64-bit OS x64 processor Intel HD graphics 520 Any other info needed?
  2. Yeah uhhh... well. I try to open the game, I see it searching for client updates, then a black screen, and then this message pops up. That's it and I don't know what to do. I tried "repairing" it via the PokemonInstaller, I also tried de- and reinstalling it again and my Windows also doesn't need to be updated. If anyone could help, that would be great. Maybe it's something easy and I just don't get it, I don't know, but thanks for any help. :3
  3. DomadraghiRyuko

    [GENERAL] Property USER Profile ERROR

    Hello guys, I really want to play at this game but I can't start the launcher anymore. I tried a lot of solutions online but nothing works. I deleted all pokemon files, I tried to follow every step in the solutions list of the official site, I tried to launch the refresher I found online... What I can do to solve this problem? Please let me know 😥
  4. I spelt my surename properly and it automatically changed the i to 2 ee's at the end of my surename in pokemon trade card game online
  5. Hi my game gets frozen at the point of right-clicking on Eevee, could you skip the tutorial for me too please?
  6. Hello Guys, I installed the Game and it booted Succesfully once. But i couldnt remember my Login Name and closed the game and well, thats it. After i restarted the Game, the Loading Screen hangs by 0%, but you can hear how the Background Music Plays and it changes after a few seconds (i assume the loading reaches the Login screen, but i only see the 0% Screen) I tried Google and did the following: -reinstall the app with the Installer, new downloaded -repair the Installation with a installer -go into appdata and update/refresh the Client manually If i want to deinstall the game with Windows, i get the error log "User Mode" or something like that. here is an 3 year old pinned post that says what i should do, i think it was outdated and already fixed but i tried it and it didnt work. i cant seem to get this working properly, Maybe anyone got an idea? -German Game -PC meets requirements
  7. Tariki609

    Stuck at tutorial

    So I finally have been able to download and use the game since the reset "Huge Update!". Ever since I started to play this game last year there have been nothing but issues. I want nothing but to see them resolved. First I encountered the Login issue- Purportedly solved by the "Huge Update", and Now I somehow cannot run the tutorial to receive the coins, neither the gift at the end. I understand that either: A- You are aware of the issue but still have not made a patch for it after months and months, Okay, let's skip the months- I would say Years of this being out. B- You're waiting for the official patches and fixes to further nerf the rewards, because you see them as too exorbitant to the game. Regardless of the A or the B, You need to do one of two things. Allow us to collect the rewards if we have not been able to by implementing a short test of sorts into the game to see if we correctly know how to play the game, or, Give us the rewards regardless because we know how to play and cannot access the Tutorial gameplay because our games crash every single time you are about to attach the energy to your pokemon. I would really respect a swift response in manner as this is not the first post about the situation I have experienced, And so I'm guessing many others have as well. Your friend and loyal patron, Tariki
  8. After installing the latest version of TCGO ( - 04/30/2019) I can't even advance to the title screen. It says "Checking Refresher for Updates" and is followed by an error that reads, "Could not connect to server." I have this issue on multiple PCs and have reinstalled several times with no success.
  9. Whenever i try to open my account on my mac i always get a message saying "the last time you opened pokemon trading card game online, it unexpectedly quit while reopening windows. do you want to try to reopen its windows again? if you choose not to reopen windows, you may have to open and position the windows yourself. dont reopen open" whichever choice i do i always get a problem report being sent to apple. how do i fix this problem without risking to lose everything?
  10. Hello, I can't search or even scroll thru my card lists. It crashes every time. I have tried reinstalling the game and nothing. Right now I can't even build a deck. I am on Windows 10 Home Edition.
  11. This morning the game don't opened. It just appeared like a small 2 inches wide, narrow bar, so clearly was not working as intended. Since yesterday, everything was good and I have had little to no problems with the game more than a couple times since 2015 or so. As it was not working, I tried to reinstall, uninstall and repair. Nothing to do. I just removed the game manually, including all the Thepokemoncardgame folder in C:/users/appdata (which worked last time I had to reinstall, years ago) I just searched for any single file and cleaned even the registry, reboot once and a again. Nothing to do. When I choose to Install, I can wait forever in the welcome screen for the client let me push the Continue button (which is greyed). When I try to Repare or Uninstall, User_profile appears. This is absurd. We deserve something better. First, the game not dying one day to another for no reason. But if happens, anything easier to reinstall without having to do voodoo to computer and pray all the Nordic Gods in addition. Actually, I made everything I read here and in pokémon Support site. Now I have no more ideas. And please Mods, don't tell me to check if computer meets the requirements of the game, yesterday it was all just right. Aside, I could update the game in an old Mac I have after failing also several times, but any text of the game is a blurry dark mark (I don't mean text of the cards, these are images). Not an issue I'm worried now as I don't plan to use it actually to play, but come on, can't this game just work fine?
  12. Hey all. After an inactivity of a few months I decided to play Pokemon TCGO again but after updating the client I was confronted with this error: "An error occurred when downloading preload data. Please check your internet connection and tryagain. The app will now quit." So I uninstalled it and when I attempted to reinstall it I got this error: "Could not access network location Property. USER_PROFILE" I already did a bit of searching and someone came up with the new admin account trick which I tried out. Installing the game went without a hitch this time but when I started it I got the same error as in the first screenshot and testing it on my iPad gave the same error as on my computer. Don't tell me there's something wrong with my internet because that's not the case here. I have a subscription at the best ISP in my country and I have 200 mbit connection over LAN. All my other games are working fine except this one so I can say with 100% certainty that my internet is not at fault and it ALWAYS worked before until now. ALWAYS!!! Device info: Windows 10 PC
  13. I downloaded the game for the first time and when I went to play I recurved a error message saying “the game crashed. The crash report folder named 2019-02-13_200408 next to the game executable”. Idk what happened, I ran the repair tool and that didn’t help.
  14. I tried to reopen the app but it didn't work: it show only this message: The game crashed. The crash report folder named "2019-01-30_225102" next to game executable. It would be great if you'd send it to the developer of the game. I don't know how to fix it, can someone help?
  15. Hello My problem is missing cards. I returned to PKMN: TCGonline after 4 years and all my collection just disappeared. Not just collection but even all statistics. I would like to see some explanation or something. Thanks for every help.
  16. My girlfriend and I both decided to install and play this Pokemon TCG online recently. We both went on the official site, and downloaded the game. My install wizard launched properly and I had the game installed and running within minutes. However, whenever my girlfriend tries to run the .ede for the installer, the installer window pops up, and immediately gets covered by an error message saying that "There is already an instance of this program being installed, please wait for the install to finish before starting this one." And when we click "Ok" or X it out, the whole installer closes. This happened on the very first instance of her attempting to run the installer. Any help would be greatly appreciated!
  17. So, in the last 2 or 3 game updates as soon as the patcher is done and the game opens it crashes and then starts the patching again in an infinite loop, the only way ive been able to update is to re-download the game, but isnt there a permanent way to fix this? i dont wanna have to download the game again every time a new update comes in
  18. Ever since the recent update for Lost Thunder, the game has been crashing constantly almost every time I log in. It crash 3 times in 1 day. I have the crash reports; who do I send them to?
  19. I just downloaded the game today and have played in the past on my MacBook Air. I now have an iMac. The iMac can run the game since I have seen it done. The download and installation had no issues at all. After I log into the game it shows this message: "authentication failure / protocol error." I attempted to restart the client to no avail. I have not tried to reinstall the game yet, hoping there is a way around it. I did check to make sure the game server is up as well. Does anyone have any solution for this error?
  20. After Gyarados using Aqua Tail, flipping a coin 5 times resulting in 3 heads, and knocking out Malamar EX in one hit from full HP, with two prize cards remaining, the game soft-locks with Malamar EX knocked out but not in the discard pile and me not able to pick up prize cards. I also cannot concede as the button is greyed out. Card info is in the following post. Here is the game log: Any help is appreciated!
  21. Everytime I Start the game It keeps saying " error could not connect to server" Can I have some help here?
  22. tengo problemas para entar a jugar en pokemon TCG inicio el programa y me sale comprobando actualizacion despues ya me deja entrar en la ventana de username y password pongo mi password y doy enter y me sale la leyenda "ERROR DE CONEXION" "No se ha podidio contactar con el servicio de inicio de sesion de pokemon.com. Vuelve a intentarlo dentro de un rato" por favor ayuda como puedo solucionar esto kiero jugar.
  23. Addie462

    The game keeps crashing.

    I went to download this on my Samsung Galaxy s7 edge which I found out it is not compatible with my device. (Which I see why it shouldn't work as long as I have a wifi connection.) So I downloaded it onto my iPad. I started the game today and started the tutorial but it keeps crashing. It would completely turn off the game and go back to my homescreen. When I go back into the app I have to start the tutorial all over again!! I tried about 4 times the same tutorial but cant pass it as it keeps crashing.
  24. theghost567

    Please skip tutorial!

    Hi can you please skip the tutorial for me i cant because it freezes! thx!
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