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  1. I tried to redeem my three day streak reward of 5 mystery packs but they did not redeem, yet the game shows that they have been collected. they are not in mail or pack collection. I am devastated.
  2. Fusion strike pokemon like GenesectV can retreat when Snorlax is the active pokemon(ability: as long as this pokemon is your active pockmon ,your opponents active pokemon can not retreat)
  3. Hi forum team, I have an issue with my game when using two monitors. I play on a laptop that I ******* to a monitor using HDMI, when I open up Pokemon TCG Online on one monitor, and have *******, discord, or any other app on the other screen it works fine until I click on the other screen. So hypothetically speaking, if I have ******* on my laptop screen and Pokemon TCG Online on the monitor, as soon as I pause the video or click on the other screen whatsoever, Pokemon TCG Online minimizes into my taskbar and I have to Alt + Tab its way back into the monitor or else to closes permentenly and forfeits the match. I have to do this every time I use the other monitor. Is there anything I can do to fix this? Thanks.
  4. Cela fait une heure que j'essaie de lancer le jeu en France et que j'ai chargement des données du serveur veuillez patienter qui bloque entre 70 % et 84 % j'ai redémarrer mon ordinateur j'ai relancé une centaine de fois le jeu rien à faire
  5. I downloaded TCGO some weeks ago. At that time I was using a wifi connection with 2 GB per day. The game ate about 1 GB in just 40 minutes. After that I tried once more but the data usage was not reduced. That's why I am unable to play. I have a limited data plan and such a usage in just 40 minutes is too much! I can't even complete the tutorial and NPC matches because of that.
  6. So I was playing the trainer challenges, going through each one. For the starter deck or them deck called, "Hidden Depths", I ran into a bug when fighting against Kendal who has and electric/dark deck. During the match, I set up a Lapras who is supposed to be weak to only Metal types, according to the card. However, it took double damage, as if it was weak too, her Raichu who was and is an Electric type. I'm guessing its a simple coding bug, marking Lapras as weak to electric types instead of the Metal weakness. I attached a link to a pic ingame showing the card set up. *******************************
  7. V_N1826

    Not loading my data

    My data is not getting load. It show network problem...
  8. Darkally1248

    Suspended?

    I have been suspended for 3 days, I tried to appeal to my case, nothing happened. I didn't receive anything in my Email regarding this situation. I sincerely apologize if I committed a error on my own will. 😔
  9. I was just playing with my friend online and their computer said I was offline when they tried to challenge me and I clearly wasn't-- we were in the same room. I was able to challenge him no problem, and we were able to play with no issues. How can I fix my offline status so it says I'm online?
  10. gongeta111

    help me and my friend

    help look at this [Link removed by Mod_RedDragon]
  11. PTCGO is giving me connection errors way to often, I have other programs/games that are continuously using the internet and do NOT lose connection at all, my firewall or antivirus is not stopping the connection to PTCGO. I get this error and this is a new hard drive on a fresh install of Windows 10 and a new network card etc, nothing is wrong with my computer. The problem i think is on PTCGO side of things. For months it worked fine without problems now it's to the point of disconnecting on almost every match. PCTGO is UNPLAYABLE for me almost! Reinstalling shouldn't have to be done, this should be fixed the correct way, where reinstalling is not needed because it will continue to happen again if not fixed ... (Even after a reinstall) Thank you for your time.
  12. (English isn’t my first language, so please excuse any mistakes.) 2014/2015 have same problem (look like other deck box it became like this a few months ago plz fix it and charizard deck box (it have some black piece but venusaur is correct
  13. hey everyone Yesterday I started the game and I found that the words of all buttons, quests and settingg became complicated. For example, the Play button become the hub.buttons.play.tooltip button. I reinstalled the game for many times but it was not helpful. In fact I can play the game but this problem is very very annoying. Please help me.
  14. I've just recently downloaded the app yesterday and was playing fine with a logged in account. I skipped the tutorial when I first logged in and I was playing the trainer challenges. When I logged in today it automatically sends me into the tutorial. I believe it is the second tutorial (they say I know the basics and want to show me advanced moves). From what I can gather the second tutorial is using the incorrect text from the 1st tutorial but the cards from the 2nd tutorial. It's also showing Zach when I think it should be Ella? It works correctly as a guest but not when I log in. It gets to the point where it asks me to put a Pokemon on the bench (per the 1st tutorial) but the game has given me a potion instead of the Oshawatt it should give me to put on the bench to progress so I get stuck. I've also tried to create a new account but the same thing happens. I'm playing on the iPad. I tried searching the forums for a similar problem with solutions but couldn't find anything.
  15. i had "evolve 10 fairy type pokemon" challenge and after a battle of evolving my score of 4 went down to 2? i have also noticed connection losses that are frequently happening as of late.
  16. Ypsion_123

    non riesco a scaricare TCG

    IO QUANDO PROVO A SCARICARE POKEMON TCG MI ESCE UN ERRORE A META' DOWNLOAD E DOPO MI ESCE UN MESSAGGIO "IMPOSSIBILE ACCEDERE AL PERCORSO RETE _\." PERFAVORE MI AIUTATE!!!
  17. Peter-Klimczak

    Win/Loss statistics broken

    There are statistics kept for games played, games won on per-deck basis. However only the last game before logging out seems to get recorded. If the player logs out and back in after every game, the stats seem to get updated correctly. But if a player played 3 games, lost the first 2 and won the last, then log out and back in, the stats will show one more game played and won.
  18. Dear Pokémon TCG Online Devs, When ever I try to download Pokémon TCG: Online it loads and then this screen pops up. It has all of the coding of what it is supposed to do. Could you please fix this issue. Also make a specific place to look at your cards on the website. If you already have made this please tell me what it is called. Thanks, ErrorDev1
  19. Using my new Samsung tab A... Logged into site just fine, "Invalid password" in the game... Changed password, still no help... Not sure if I need a ticket for this... Can anyone else log in to site and game fine? If site's ok, but not the game, then can anyone help me in terms of ensuring that everyone can log into the game like normal?
  20. shiko55

    Report time waist bug

    Dear kindly check this photo *************************** i have waited this player for entire match to end her turn and in the end she didn't and i lost my win streak
  21. You are able to use Alolan Diglett's LOT #122 Call for family attack when your bench is full. The game will not allow you to add to your bench when full but since it is public knowledge that you have a full bench you should not be able to use the attack at all.
  22. Hey, I'm not sure how to describe this, but during one of my duels, something really weird, and scary happened. It was after my opponent ended his turn, that when my turn started, my opponent was still going up, like his turn never ended. I see energy cards keep getting added to my opponent's pokemon, cards being drawn from the deck, basically like he got possess or something. And for some reason, all I can do is click a card, which was an energy, and for some reason, I can't place on my destined card. Unless the game was hacked, it seemed like the game took over on my opponent's side, and I'm not sure if he noticed it himself. It's like I got cut off almost completely from the duel, not sure if it would have let me save the log to report it with. Although I'm not sure if the log would have been safe enough for my computer. So right now, I'm wondering, has this ever happened to anybody else? What happened, was it a bug, virus, glitch, what? Because I'm afraid of what might happen when an encore happens.
  23. I just played a game where i was up against a Zoroark/gardevoir deck with my Zeraora/koko deck. The opposing gardevoir had a fairy energy and a super boost energy attached to it, and i used koko's ability to come in with three lightning energy. the super boost and fairy combined should make for 5 energy, thus mean a 250 damage on tapu koko's GX attack. But when i used the attack, only 100 damage was applied to the opposing Gardevoir. is there something i dont understand about this situation, or is this (as i expect it is) in fact a bug, just like it was with swampert in combination with the Super Boost energy?
  24. Ola pessoal tive agora de pouco uma missao completada de abater 16 pokemons com o tipo dragao com recompensa de 01 booster quando finalizei a missao apareceu o booster que eu teria ganho porém quando fui na colecao abrir o mesmo nao foi creditado na conta o que fazer neste caso ?
  25. my game practically does not open, there is only a mini window that can not see literally anything. I wanted it to be possible to create a topic with an image to show. help me please, this happened shortly after I have uploaded the game folder on google drive for my friend to download, I do not know if it has anything to do with this
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