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Found 220 results

  1. P250

    Lure Ball Unusable

    The Lure Ball item from Celestial Storm was unusable today in the Standard Format. It just sat there and I couldn't use it. Unfortunately no screenshot but definitely not normal.
  2. IceBeamTogetic

    [GAME] Decklist card counts error

    Hello, When using the "Print" option to print a decklist for an existing deck, both to print directly and save as PDF, the card counts are wrong in multiple places. For example, the decklist I printed for a recent league cup (3/29/2019) says I have SEVEN copies of Eevee (Energy Evolution). I had to manually fix it at the venue. I saved a pdf today (5/5/2019) and while there's nothing above 4, many card counts are still wrong. Notes: Exporting a deck as plaintext appears to get the card counts correct. Section totals (e.g. Pokemon: 18, Trainers: 30, Energy: 12) are correct, even though the individual card counts don't properly add to those totals. Client: 2.63.0.4316 Expected action: Printed decklist uses proper card counts Actual action: Printed decklist gets many card counts wrong, including some illegal (>4) card counts. Steps to reproduce: In the Deck Manager, select a deck. Click the eyeball icon that appears, and of the choices (Print, Export Deck, and Save) choose Print. The decklist will not match the deck.
  3. Cabiz

    Retina Display Logic

    Hello, On a Macbook Pro running macOS Mojave 10.14.4 (18E226) and Client version 2.63.0.4316:#1883 I think you need to update your resolution support. Sometimes I'm on my retina display, sometimes I'm on a connected traditional display. When I'm on a traditional display, the game is too large to even accept the daily popup. When I'm on my laptop, I have to be on 2880x1800. Apparently I have a 3360x2100 display that's 13.3" and the DPI is 298. Your resolution selector should adjust for different *DPI so that the 'resolution' setting is more of a 'size' setting that's invariant across displays. This is how every other game I've played on my mac works, including Riot and Blizzard and all the Steam-purchased games I've played so far.
  4. Kyleensinger

    game won't start up on Mac

    pokemon TCG online won't start up on mac just comes up saying could not connect to server my sons on the Mac book air works and my daughters on the iPad works fine any thoughts.
  5. I have duplicated the glitch several times. Randomly ever time I use Blazing Energy ability from Typhlosion when in a trainer challenge, I cannot proceed to attack and I have to exit the game. I am also not able to concede.
  6. Hi, i'm trying to logging in the game, but i always receive the same error. The error that I am receiving says: Authorization Failure Login Request Rejected I changed my password and reinstalled the game, but the error persists. Ithe error that I am receiving says: the error that I am receiving says the error that I am receiving says the error that I am receiving says the error that I am receiving saysthe error that I am receiving says
  7. Hello, I am new to this forum. I am having the issue where the refresher will stop at 50%, and I was wonder (if I do the workaround) will it delete all of my Pokémon that I earned in game. I would really not like for this to happen. I have earned a lot of stuff, and used a lot of codes.
  8. I just downloaded the game today and have played in the past on my MacBook Air. I now have an iMac. The iMac can run the game since I have seen it done. The download and installation had no issues at all. After I log into the game it shows this message: "authentication failure / protocol error." I attempted to restart the client to no avail. I have not tried to reinstall the game yet, hoping there is a way around it. I did check to make sure the game server is up as well. Does anyone have any solution for this error?
  9. Bonjour, J'essaye de télécharger le jeu pour mon mac mais rien à faire: il m'affiche 12 heures de téléchargement. J'ai vérifié les maintenances serveur mais j'ai cru comprendre que cette dernière n'aurait pas lieu avant 22h30. Ce n'est pas un problème de connexion non plus donc je ne sais pas trop quoi faire. Pouvez vous m'aider? Merci d'avance
  10. MarksDrumz

    [MAC] Server Not Available UK

    I cannot connect to the online server both in game and on the website while connected to WIFI. I am currently connected Via 3g personal hotspot on my phone, which allows me to play the game and sign in, hence being able to post this. I am living in the UK, and have attempted changing my DNS to Google Public DNS, however still no luck. Would really appreciate some help as I am new to the game and thoroughly enjoyed the tutorial!! Thanks M
  11. Every time I log in it says "This account has been banned", and I hadn't received any emails and so I emailed support and said this: I keep trying to log in on my account Butterfreeknife but I have received no email that says why or if I even am, I have tried to log into a friends account(sorry if that's against the TOS) and it says his was banned too and he never received anything, so I assume this is just part of the glitch but I would like some confirmation that I'm not banned, thanks! And got this response: Your Pokémon Thank you for contacting the Pokémon Support team. This email address is exclusively for the types of issues outlined at our Contact Us link on our Support Portal. As your inquiry did not pertain to one of these issues, we will not be able to provide a response to your email. Many common questions can be found in our knowledge base of Frequently Asked Questions found at http://www.pokemon.com/support. If you're unable to find what you're looking for, you can also submit your query directly to our support team via our 'ask a question' feature. Please see our contact us link on our support home page to see your options for contacting us. Thank you, The Pokémon Company International Support Team All I'm asking is if I am banned in game or not and if so, why? Please email me back with this info or tell me what to do to find out, thanks.
  12. lucario57

    [Jeu] mac - mise a jour

    Bonjour, voila depuis ce matin j'essaye de faire la nouvelle mise à jour et la mise à jour reste bloquer a 50% Est ce que c'est arrivé à quelqu'un d'autres? que dois je faire? PS je suis sur mac book pro
  13. Hi, I was having trouble with the latest update for PTCGO and followed the steps to reinstall the game, however, when I downloaded the disk image, it keeps coming up as damaged and I'm unable to reinstall the game. How can I get around this? I have provided an image of the Error I keep getting. Thanks Lee
  14. Hello Trainers! If you are playing on a Mac running OS X version 10.12 or higher, depending on your configuration, you may encounter an issue when patching from an older version to the latest version of the Pokémon TCG Online that causes the Refresher to stall at 50% as the below image shows: If you have this issue, don't worry though, because there's a workaround! An uninstall and to the latest version will clear the issue right up. Here are some instructions on how to perform a "clean" install for Mac: Important! During the uninstall process you want to be sure to remove the all associated game files. Please follow the below steps to perform a complete uninstall. Delete the folder named TCGO, along with any downloaded installation files. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'. Go to 'Cache' folder. Delete any/all Pokémon related folders you find. From the 'Library' again, go to 'Saved Application State' and delete the "unity.The Pokémon Company International.Refresher.savedState" folder. Empty your trash and then restart your Mac. Ensure that you've deleted all previously downloaded versions of the game. Visit http://pokemon.com/playtcgo to download the latest game installer. More Info: Please also confirm that your machine meets the minimum specifications required to run the TCGO (found at the bottom of the download page). You'll also need to ensure you have a strong and stable internet connection, as the TCGO requires constant communication with the game servers. If the Pokémon Support Team can assist you further, please visit the support portal and enter a Question with the details of what is happening. Thank you!
  15. Hello Trainers, Trainers using Mac OS version 10.12 or higher might run into an issue with the installer freezing at "Please wait while the refresher is patched". If you or a friend are experiencing this issue, there are a couple of solutions to attempt that should fix this. Solution 1: The first is to go into your Applications folder and open the 'Pokémon Online Trading Card Game' folder. Move the application from this to the main Applications folder and then delete the empty TCGO folder. Solution 2: If this does not work, you may need to try a "full" uninstallation if you experience issues such as the patcher/refresher stalling after an update, the client freezing or crashing, or trouble hanging during loading up. Important! During the uninstall process you want to be sure to remove the all associated game files. Please follow the below steps to perform a complete uninstall. Delete the folder named TCGO, along with any downloaded installation files. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'. Go to 'Cache' folder. Delete any/all Pokémon related folders you find. From the 'Library' again, go to 'Saved Application State' and delete the "unity.The Pokémon Company International.Refresher.savedState" folder. Empty your trash and then restart your Mac. Ensure that you've deleted all previously downloaded versions of the game. Visit http://pokemon.com/playtcgo to download the latest game installer. More Info: Please also confirm that your machine meets the minimum specifications required to run the TCGO (found at the bottom of the download page). You'll also need to ensure you have a strong and stable internet connection, as the TCGO requires constant communication with the game servers. NOTE: If you find you have any further difficulty, please submit a support ticket with your system information. You can find detailed instructions for how to do so here: How do I provide my system information (such as DxDiag) to the support team? If, after reinstallation, you encounter the same issue, please use the following steps to launch the game client: Go to the Applications folder and the Pokémon Online Trading Card Game folder. Right-click on the icon and select 'Show Package Contents.' In the resulting folder, go into 'Contents' and then 'MacOS' There will be a file called Pokemon Trading Card Game Online. Launch this file. It will open a terminal which will run before the game launches. At this stage, you should be able to close the Terminal and run the game as normal. If you do continue to experience issues, please provide us with your system specifications (instructions on how to do so can be found in the following support article: How to retrieve system information. If you continue to experience issues, create a support ticket at www.pokemon.com/support by doing the following: Click "Sign In" near the top to sign into your account and open up all options Select the "Request Support" tab and then "Ask a Question" link Fill out all the required filled and give a detailed description of the issue, including the steps already taken to attempt to resolve it It's best to provide your system information to the support team right away. Instructions on how to do so can be found in the support portal here: How to retrieve system information. Once everything is filled out, select "Finish"
  16. When I try to launch TCG Online for iPad, it says "Update required. This version is out of date. Please update now." But in the App Store, there is no new update available. What's the fix? Did you guys really force updates before the new version was released?
  17. I'm not able to run the game. The loading screen with the text "Upload data from the server. wait a moment" is stalled at 0%
  18. Tried closing and reopening and same thing. Always 58%. I really don't want to reinstall...
  19. I tried and tested this a couple of times with a friend. Palkia EX's aqua turbo attack effect, which attaches energies from deck to one of your benched pokemon, doesn't work on Alolan Ninetales. It discards the energies instead. I tried attaching to other pokemons and it worked. I wasn't up against any opponents that had abilities that prevent this. I think there is a bug in the Alolan Ninetales ability that prevents all attack effects from "opponent's" EX and GX. Somehow it detects my Palkia EX attack effect as an opponent's attack. It clearly states on the card that the ability should take effect on opponent's attack. Please look into this. Thank you for your time.
  20. I found a lot that recently, whenever I'm in the game, just browsing through my collection or making a deck, everything is fine, but when ever I battle someone, it keeps saying I've lost connection mid-duel then sends me back to log-in screen with the notice "The network connection has been lost." My internet is fine, high-speeds, and it only happens with the application, I've even had a background ******* tab open playing music while it crashes and it's fine, still have a 4 bar connection. I'd really appreciate any fixes to this problem, as it's making me start to give up on the game.
  21. Hola Entrenador(a): Si no has jugado en un rato y estás viendo una pantalla negra y o cajas de color rosa u otras anomalías gráficas al intentar jugar, eso puede ser una indicación de que tus controladores de video no están al día. Nuestra versión más reciente del juego requiere controladores de vídeo más recientes para funcionar. Puedes encontrar más información sobre cómo actualizar los controladores de vídeo en el sitio web de asistencia de Pokemon. Después de actualizar los controladores de vídeo, algunos jugadores han informado de que necesitaban remover y reinstalar el juego para que funcione con los nuevos controladores. Además, algunos jugadores han informado de que entrar en modo de pantalla completa a través de Alt + Enter (para PC) o Command + Enter (para Mac) han resuelto este problema también. Si necesitas más asistencia, comunícate con el departamento de atención al cliente para una aclaración haciendo clic abajo en "support portal". Gracias,
  22. Olá! Alguns usuários Mac estão enfrentando problemas com a última atualização do Trading Card Game Online no qual o instalador trava no meio da instalação. A primeira coisa a fazer é ir para a pasta de Aplicações e abrir 'Pokémon Online Trading Card Game'. Mova a aplicação daqui para a pasta principal de Aplicações e apague a pasta fazia TCGO. Se isso não funcionar, uma reinstalação completa deve resolver o problema. Para desinstalar o jogo antes de reinstalar, use os passos abaixo: Apague sua pasta TCGO, incluindo qualquer arquivo de instalação. Clique ‘Ir’ localizada na parte superior da tela e pressione o botão ‘alt/option’ e selecione ‘Biblioteca’. Siga para a pasta ‘Cache’. Apague quaisquer pastas relacionadas ao Pokémon que encontrar. Da ‘Biblioteca’ novamente, siga para 'Saved Application State’ e apague a pasta "unity.The Pokémon Company International.Refresher.savedState". Esvazie sua lixeira e reinicie seu Mac. Por favor assegure-se de deletar todas as versões previamente baixadas do jogo. Recomendamos o uso de um navegador diferente para fazer o novo download (como Firefox ou Google Chrome). Visite http://pokemon.com/playtcgo para baixar o último instalador. Se, após a instalação encontrar o mesmo problema, use os seguintes passos para abrir o cliente do jogo: Siga para a pasta de Aplicações e a pasta Pokémon Online Trading Card Game. Clique na parte direita do mouse e selecione ‘Exibir Conteúdo’. Siga para ‘Conteúdo’ e em seguida 'MacOS' Haverá um arquivo chamado Pokemon Trading Card Game Online. Abra esse arquivo. Irá abrir um terminal que irá correr antes do jogo iniciar. Nesse estágio, deve poder fechar o Terminal e correr o jogo normalmente. Se continuar a enfrentar problemas, por favor nos forneça as especificações de sistema (instruções podem ser encontradas no artigo de suporte http://support.pokemon.com/ics/support/default.asp?deptID=15227) Crie uma consulta para o suporte seguindo os passos abaixo: Clique "Sign In" na parte superior para entrar em sua conta e abra todas as opções Selecione a aba "Request Support" e siga o link "Ask a Question" Preencha todos os campos requeridos e forneça uma detalhada descrição do problema, incluindo passos tomados para resolver. O melhor é fornecer a informação de sistema para o time de suporte de imediato. Instruções para fazê-lo podem ser encontradas no portal de suporte aqui: http://support.pokemon.com/ics/support/default.asp?deptID=15227&redirect=true Após preencher tudo, selecione "Finish"
  23. All of the buttons on the game launcher seem to be broken. They're all labeled by the code name, not the actual name. I've attached a screenshot below. Game still works, but it's getting really annoying and difficult to use with this glitch. Running it on a Mac, I've tried uninstalling and re-installing, and I've tried waiting. This came up about 2 weeks ago and I thought it was the server since it came out of nowhere, but it still isn't fixed. Running on Mac: Visual of what's wrong: Imgur link (Apparently I can't attach files and I can't send links. Let me know if there's a way I can send a pic of what's wrong if you need it) Thanks for your help fixing this.
  24. Don't get me wrong, we all love the trading options but the bot/spammers/scammers who post dozens of completely deceptive trades needs to stop. I cannot tell you how many people I have talked to would like to have an option to block the scammers and bots. Last night alone my trade list was clogged with over 6 dozen trades of a deceptive nature. You might have much less reports of deceptive trades if you let us block them. Please give us the option to block these trades at the poster level. You can add to the report button an option to block all trades from this account.
  25. Since the last update all my labels have gone to a developer view of the world! For example "trade.viewTradesDialogue.mainPanel.myTradesTabPanel.column2header.label". I have "versionlabel.server@5757L5744", whatever version that may be, on the mac. Thanks!
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