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Found 229 results

  1. Whenever I open the game my mac starts to get super hot and the fan is in overdrive the whole time. Any reasons why this is? I have a new macbook pro (2014) - so I really can't believe it's because my mac isn't powerful enough. Would really like this to get fixed because I like playing on my mac more than iPad but it's uncomfortable. Thanks.
  2. The installer alone is taking up over 300 MB which is over half my disk space and I don't use the game enough to need it. Whenever I try to get rid of it though I get "OSStatus error -47". I don't know what that means, I don't know what to do with it but I really need to free up this computer space.
  3. Currently there's a bug when I play energy recycle system it lets me choose the 3 energy but then slows down and can take several minutes to put the energy into the deck and let me resume playing.
  4. SchockEVAz

    [GENERAL] Stuck at Tutorial

    So I think it's a recurrent issue with the game but... I got stuck in the tutorial, specifically on the 4th battle (the one with poison Pokemon). I left my mac for a couple of minutes so it went to sleep mode, after I came back to wake it up and continue, the game prompted me to log on and tried to load my match, which it failed to do. The only thing I get now is the game screen with no cards neither on my side or the enemy trainer; I'm unable to skip the tutorial and reinstalling the game didn't solve the problem for me
  5. During a VS mode game, I was playing my Charizard deck against a Pidgeotto/Beheeyem control deck. After the opponent used their Air Mail Ability, the game seemed to lock up. My timer started counting down, then I was given the countdown warning, but I couldn't do anything. My opponent's timer then began to count down, without them doing anything. This process repeated about 2 or 3 times, and now both timers are frozen (me: 20:05 left, opponent: 20:24 left) and the Concede option is greyed out. No progress was made (no cards drawn, no cards played) at all during this episode. I pasted the game log below, but I don't know how much that will help. Is: Game stopped allowing game progress, timers began to count down for no apparent reason, then stopped. Concede option is greyed out. App must be quitted. Should be: not doing any of that. Other notes: * The wireless icon that usually appears when connection is spotty or drops did not appear, and my wireless is still fully functional. The game did not exit the match as it normally does when connection is lost. It's been frozen for about 20 minutes now as I type this. * The app itself is still responding to my cursor. I can hover over cards and check discard piles, and I can open the settings menu and game log. I can click emoticons from the chat menu but they do not appear in the game chat afterward. Game Log Output Begins Here:
  6. I went a few months not playing the pokemon TCGO on my MacBook Pro, I have reinstalled the software and after entering the correct information, It gives me a message reading "Invalid Login or Password". I don't want to have to start over with a new account. What can be done to fix this... I can log in on the official pokemon website so I know I have the correct password. This has been a problem since the end of May. I have deleted and redownloaded the software multiple times. I'm extremely stuck and don't know how to fix this
  7. Greetings Since the last update I can Start the game on my macBook. It stops on 50% and freezes. What can I do? Thanks!
  8. Hi all, I'm new to this site. I'm trying to update my profile picture on both the Pokemon.com and the forums but when i click on the profile picture icon, it doesn't give me any option to upload or choose from a premade avatar. It's just giving me a blank window. Then, when I click on next, it has me resize the generic profile photo I currently have. There is also NO OPTION to include a screenshot of this issue in this post, which is frustrating because I want to show a visual of what is going on. I am using Google Chrome on an iMac. Thank you for your help
  9. While the Version 2.64 Known Issues post refers to the Mac client failing to update over wireless connection on newer OSXs, I find that my Mac client fails to update even when using an Ethernet cable with wireless turned off. The "Refresher" (what the Mac client is seemingly called) stops at 50%, Unpacking, every time I attempt to update to Version 2.64.0. While the initial attempt was on wireless, ever since then I've tried to update while hard-wired only with wi-fi off. It does not seem to be completely hung, as it still responds to my scrolling through the text box on there, and I don't notice a major slowdown on my computer. Neither a restart nor waiting hours while out of the house led to any change from the Unpacking, 50% state. After several minutes of no change, checking the Activity Monitor shows Refresher having a memory usage of about 76.5 MB and 42 threads, with a % CPU in the area of 20-21. While the % CPU actually varies, the memory use is growing quite slowly. Thread count hasn't changed. I'm not sure if this information is of much use to you. I'm on OSX 10.13.6 (High Sierra). Attempting to update to Version 2.64.0.
  10. Aalbiorix

    Trading Glitch

    I found this bug and I have no idea how to get rid of it. It only happens when creating a trade offer. So I finish the offer, and I go to the create offer button, and it gives me the screen that asks me how long I want the offer up for. I press 48 hours, it doesn't charge me and the offer isn't made. It's a simple offer, so I make the offer again but put it on 24 hours. Closes the screen and doesn't charge me. At this point I'm annoyed and I don't bother to try 8 hours, which probably would've broken too. Is this a bug or a feature, if it's a bug, is there a way I can fix it? If it's a feature, is there a way I can turn it off?
  11. P250

    Lure Ball Unusable

    The Lure Ball item from Celestial Storm was unusable today in the Standard Format. It just sat there and I couldn't use it. Unfortunately no screenshot but definitely not normal.
  12. IceBeamTogetic

    [GAME] Decklist card counts error

    Hello, When using the "Print" option to print a decklist for an existing deck, both to print directly and save as PDF, the card counts are wrong in multiple places. For example, the decklist I printed for a recent league cup (3/29/2019) says I have SEVEN copies of Eevee (Energy Evolution). I had to manually fix it at the venue. I saved a pdf today (5/5/2019) and while there's nothing above 4, many card counts are still wrong. Notes: Exporting a deck as plaintext appears to get the card counts correct. Section totals (e.g. Pokemon: 18, Trainers: 30, Energy: 12) are correct, even though the individual card counts don't properly add to those totals. Client: 2.63.0.4316 Expected action: Printed decklist uses proper card counts Actual action: Printed decklist gets many card counts wrong, including some illegal (>4) card counts. Steps to reproduce: In the Deck Manager, select a deck. Click the eyeball icon that appears, and of the choices (Print, Export Deck, and Save) choose Print. The decklist will not match the deck.
  13. Cabiz

    Retina Display Logic

    Hello, On a Macbook Pro running macOS Mojave 10.14.4 (18E226) and Client version 2.63.0.4316:#1883 I think you need to update your resolution support. Sometimes I'm on my retina display, sometimes I'm on a connected traditional display. When I'm on a traditional display, the game is too large to even accept the daily popup. When I'm on my laptop, I have to be on 2880x1800. Apparently I have a 3360x2100 display that's 13.3" and the DPI is 298. Your resolution selector should adjust for different *DPI so that the 'resolution' setting is more of a 'size' setting that's invariant across displays. This is how every other game I've played on my mac works, including Riot and Blizzard and all the Steam-purchased games I've played so far.
  14. Kyleensinger

    game won't start up on Mac

    pokemon TCG online won't start up on mac just comes up saying could not connect to server my sons on the Mac book air works and my daughters on the iPad works fine any thoughts.
  15. I have duplicated the glitch several times. Randomly ever time I use Blazing Energy ability from Typhlosion when in a trainer challenge, I cannot proceed to attack and I have to exit the game. I am also not able to concede.
  16. Hi, i'm trying to logging in the game, but i always receive the same error. The error that I am receiving says: Authorization Failure Login Request Rejected I changed my password and reinstalled the game, but the error persists. Ithe error that I am receiving says: the error that I am receiving says the error that I am receiving says the error that I am receiving says the error that I am receiving saysthe error that I am receiving says
  17. Hello, I am new to this forum. I am having the issue where the refresher will stop at 50%, and I was wonder (if I do the workaround) will it delete all of my Pokémon that I earned in game. I would really not like for this to happen. I have earned a lot of stuff, and used a lot of codes.
  18. I just downloaded the game today and have played in the past on my MacBook Air. I now have an iMac. The iMac can run the game since I have seen it done. The download and installation had no issues at all. After I log into the game it shows this message: "authentication failure / protocol error." I attempted to restart the client to no avail. I have not tried to reinstall the game yet, hoping there is a way around it. I did check to make sure the game server is up as well. Does anyone have any solution for this error?
  19. Bonjour, J'essaye de télécharger le jeu pour mon mac mais rien à faire: il m'affiche 12 heures de téléchargement. J'ai vérifié les maintenances serveur mais j'ai cru comprendre que cette dernière n'aurait pas lieu avant 22h30. Ce n'est pas un problème de connexion non plus donc je ne sais pas trop quoi faire. Pouvez vous m'aider? Merci d'avance
  20. MarksDrumz

    [MAC] Server Not Available UK

    I cannot connect to the online server both in game and on the website while connected to WIFI. I am currently connected Via 3g personal hotspot on my phone, which allows me to play the game and sign in, hence being able to post this. I am living in the UK, and have attempted changing my DNS to Google Public DNS, however still no luck. Would really appreciate some help as I am new to the game and thoroughly enjoyed the tutorial!! Thanks M
  21. Every time I log in it says "This account has been banned", and I hadn't received any emails and so I emailed support and said this: I keep trying to log in on my account Butterfreeknife but I have received no email that says why or if I even am, I have tried to log into a friends account(sorry if that's against the TOS) and it says his was banned too and he never received anything, so I assume this is just part of the glitch but I would like some confirmation that I'm not banned, thanks! And got this response: Your Pokémon Thank you for contacting the Pokémon Support team. This email address is exclusively for the types of issues outlined at our Contact Us link on our Support Portal. As your inquiry did not pertain to one of these issues, we will not be able to provide a response to your email. Many common questions can be found in our knowledge base of Frequently Asked Questions found at http://www.pokemon.com/support. If you're unable to find what you're looking for, you can also submit your query directly to our support team via our 'ask a question' feature. Please see our contact us link on our support home page to see your options for contacting us. Thank you, The Pokémon Company International Support Team All I'm asking is if I am banned in game or not and if so, why? Please email me back with this info or tell me what to do to find out, thanks.
  22. lucario57

    [Jeu] mac - mise a jour

    Bonjour, voila depuis ce matin j'essaye de faire la nouvelle mise à jour et la mise à jour reste bloquer a 50% Est ce que c'est arrivé à quelqu'un d'autres? que dois je faire? PS je suis sur mac book pro
  23. Hi, I was having trouble with the latest update for PTCGO and followed the steps to reinstall the game, however, when I downloaded the disk image, it keeps coming up as damaged and I'm unable to reinstall the game. How can I get around this? I have provided an image of the Error I keep getting. Thanks Lee
  24. Hello Trainers! If you are playing on a Mac running OS X version 10.12 or higher, depending on your configuration, you may encounter an issue when patching from an older version to the latest version of the Pokémon TCG Online that causes the Refresher to stall at 50% as the below image shows: If you have this issue, don't worry though, because there's a workaround! An uninstall and to the latest version will clear the issue right up. Here are some instructions on how to perform a "clean" install for Mac: Important! During the uninstall process you want to be sure to remove the all associated game files. Please follow the below steps to perform a complete uninstall. Delete the folder named TCGO, along with any downloaded installation files. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'. Go to 'Cache' folder. Delete any/all Pokémon related folders you find. From the 'Library' again, go to 'Saved Application State' and delete the "unity.The Pokémon Company International.Refresher.savedState" folder. Empty your trash and then restart your Mac. Ensure that you've deleted all previously downloaded versions of the game. Visit http://pokemon.com/playtcgo to download the latest game installer. More Info: Please also confirm that your machine meets the minimum specifications required to run the TCGO (found at the bottom of the download page). You'll also need to ensure you have a strong and stable internet connection, as the TCGO requires constant communication with the game servers. If the Pokémon Support Team can assist you further, please visit the support portal and enter a Question with the details of what is happening. Thank you!
  25. Hello Trainers, Trainers using Mac OS version 10.12 or higher might run into an issue with the installer freezing at "Please wait while the refresher is patched". If you or a friend are experiencing this issue, there are a couple of solutions to attempt that should fix this. Solution 1: The first is to go into your Applications folder and open the 'Pokémon Online Trading Card Game' folder. Move the application from this to the main Applications folder and then delete the empty TCGO folder. Solution 2: If this does not work, you may need to try a "full" uninstallation if you experience issues such as the patcher/refresher stalling after an update, the client freezing or crashing, or trouble hanging during loading up. Important! During the uninstall process you want to be sure to remove the all associated game files. Please follow the below steps to perform a complete uninstall. Delete the folder named TCGO, along with any downloaded installation files. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'. Go to 'Cache' folder. Delete any/all Pokémon related folders you find. From the 'Library' again, go to 'Saved Application State' and delete the "unity.The Pokémon Company International.Refresher.savedState" folder. Empty your trash and then restart your Mac. Ensure that you've deleted all previously downloaded versions of the game. Visit http://pokemon.com/playtcgo to download the latest game installer. More Info: Please also confirm that your machine meets the minimum specifications required to run the TCGO (found at the bottom of the download page). You'll also need to ensure you have a strong and stable internet connection, as the TCGO requires constant communication with the game servers. NOTE: If you find you have any further difficulty, please submit a support ticket with your system information. You can find detailed instructions for how to do so here: How do I provide my system information (such as DxDiag) to the support team? If, after reinstallation, you encounter the same issue, please use the following steps to launch the game client: Go to the Applications folder and the Pokémon Online Trading Card Game folder. Right-click on the icon and select 'Show Package Contents.' In the resulting folder, go into 'Contents' and then 'MacOS' There will be a file called Pokemon Trading Card Game Online. Launch this file. It will open a terminal which will run before the game launches. At this stage, you should be able to close the Terminal and run the game as normal. If you do continue to experience issues, please provide us with your system specifications (instructions on how to do so can be found in the following support article: How to retrieve system information. If you continue to experience issues, create a support ticket at www.pokemon.com/support by doing the following: Click "Sign In" near the top to sign into your account and open up all options Select the "Request Support" tab and then "Ask a Question" link Fill out all the required filled and give a detailed description of the issue, including the steps already taken to attempt to resolve it It's best to provide your system information to the support team right away. Instructions on how to do so can be found in the support portal here: How to retrieve system information. Once everything is filled out, select "Finish"
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