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  1. I have an Acer 2 in 1 Touchscreen Laptop. Every time I try to download PTCGO, it does not download. The farthest I have gotten is halfway downloaded until it just stops downloading. Usually it says it will take 2 hours, but then that disappears and it never downloads. Any one know why it won't download?
  2. Hi, I have an oppo X2 pro , the phone seems to match all game requirements ( ram, storage ,Android version ) but when I try to find it in Google store I have no results and when I try to download it directly from Google search engine it says " your device isn't compatible with this game version". Phone specs below : oppo find X2 pro 512gb ROM 12+7 of RAM Snapdragon 865 Android 12.1 Thanks for the help.
  3. While my game is loading, the installation stops and does not continue. While downloading from the installer, it stops at the "Preparing files for reveal" section and does not continue.
  4. My girlfriend and I both decided to install and play this Pokemon TCG online recently. We both went on the official site, and downloaded the game. My install wizard launched properly and I had the game installed and running within minutes. However, whenever my girlfriend tries to run the .ede for the installer, the installer window pops up, and immediately gets covered by an error message saying that "There is already an instance of this program being installed, please wait for the install to finish before starting this one." And when we click "Ok" or X it out, the whole installer closes. This happened on the very first instance of her attempting to run the installer. Any help would be greatly appreciated!
  5. Hey so this has been going on for about 2 months now where I can't play the game on PC but it works fine on my iPad Air. I've tried reinstalling the game after uninstalling it multiple times and it still doesn't let me log in. I log in and it'll say "The network connection with server has been lost" Is there a way to fix this issue??
  6. My pokemon tcgo is stucking on 90%
  7. DesolationTroop

    [PC] How To Install

    Hi Please help out,today I downloaded the Pokemon TCG Online for Windows from Pokemon.com and a file with ".msi" extension has been downloaded. I want to know how to install that file ?
  8. I have a gaming phone (Xiaomi Poco X3 Pro) with 8gb of Ram and a Snapdragon 860 processor ... I know the game is payable on Android tablets, but is it also playable on phones ?
  9. 2GOOD4U3

    Can't download on MAC

    I play the game on an IPAD but want to download on mac but once I click agree it says "no mountable file systems" Can anyone help me with this? Thanks!
  10. Wesidius

    PC problem

    Every time I try to download the pokemon tcg online download the file is not the installer but a Unconfirmed random number. crdownload. How do I fix this I would really like to play. Thanks W
  11. Hello, I am currently trying to download the installer and it will not download. There isn't any error message, but the bar on the lower-left corner of the browser (chrome) says "Waiting for ***************..." and the page doesn't stop loading. I clicked the link after 15 seconds and still nothing. Is there any way to fix this?
  12. Why the game is capped at 30FPS in Android? I have a high-end tablet, the Samsung Galaxy Tab S7, being capable to show a game up to 120FPS because of the 120Hz screen. The tablet has a high-end CPU/GPU the Snapdragon 865+. I checked the FPS with the Samsung Game utility, but only to double-check because I opened the game and it feels very slow. I don't know why the game doesn't have an option like "battery saving" capping it at 30FPS and no capped option. I hope to be this annoying bug fixed ASAP because the gameplay feels very slow at 30FPS. My tablet is updated with the latest Android versión available (Android 11), fully charged, with (and without) a fresh boot, and with (and without) a fresh installation of the game. Thanks, best regards.
  13. TarikJN

    Instalation problems

    I was trying to install the game but the installing never goes beyond this: "Please wait until the installation wizard is ready to guide you through the installation." , It didn't even starts the process idk how to fix it Already tried re downloading the installer several times but nothing happens
  14. The update process is fine, after it's done, I hit play But my problem is that even after it updates, the game will only bring me back to the update tab, and start the whole process again. I can't play until I reinstall the game, it's very annoying that I need to do that all the time the game updates.
  15. did your update and now the pokemon tcg online continue says no internet connection but got a full internet connection a hour ago delete pokemon tcg off my computer and installed it and still no effect .. that update was not very effective
  16. I am trying to install pokemon TCGO on my Mac, when I try to install it is says " This site can’t be reached Check if there is a typo in *******************************. DNS_PROBE_FINISHED_NXDOMAIN " I don't know what to do. If anyone knows anything please help im im very eager to play the game.
  17. Hi, I have a problem with installing the game. When i run the installer i get a message "the network location property.USER_PROFILE could not be reached." I can get pass this by canceling the message but the it pops up in the middlle of the installation again and then it canceles it out. Please help me get pass this problem.
  18. HI, i got a problem when i wanted to install PTCGO on my macbook, when i tried to run the installer it just doesn't do anything. The installer didn't run and do nothing at all please help, thanks
  19. The sad truth aswell is, i can download this app on the playstore on my SAMSUNG GALAXY S10, which is obviously classed as a phone and not a tablet. While my little brother, who has my old phone (Samsung Galaxy S8) can't download it even though the specs are way above the minimum (minus maybe the RAM, but it's minimum of 2GB recommended of 4GB, while the S8 has 4GB RAM onboard, why the **** does a game like PTCGO even need a 2-4GB ram requirement? not like this game is super demanding or anything) if i go down the list of both the requirements of specs (not concidering the obvious flawed requirement of needing a tablet for whatever reason, even then, 4G is easily able to handle the data traffic) need atleast dual core to quad core at 1.5 GHz, the S8 has 2.3 GHz OCTA core 2GB or 4GB of RAM, S8 has 4GB installed, so this works aswell. 6GB of avaiable space, not relevant as most modern phone come with either 32GB/64 or even 128GB onboard (my phone the S10 has 128GB installed) Minimum supported display, 1024x600/1280x800/1024x768 ... the S8 has a display of 2960x1440, way above what the requirements are. Literally it has everything required for this yet it's not "compatible" should just instal the APK on his phone, 100% it'll run fine, still confused why the S10 can download it though as the moderator has stated "if your device is labeled as a tablet it can download it" while obviously the S10 is a phone, not a tablet.
  20. kuyrem1982

    [GENERAL] Tech help

    Hey, i recently cleared out a bunch of files on my laptop, and now whenever i try to login into tcgo it says, a javascript error occurred, i tried to re in stall it and now it says couls not access network location property. USER_PROFILE, why is this happening? Many thanks
  21. I've uninstalled the game because the repair tool wasn't working and now when I try to install it, it says that there is already an updated version installed. I deleted all the registration things, the AppData Things and everything that has "Pokemon" in his name but it's still not working.
  22. Property.USER_PROFILE cant be found. How can i fix this?
  23. whompers98

    [GENERAL] Game Bootup Error

    So i've played this game in the past on my macbook air just fine, but recently within the last few months i have had an error message pop up when i boot up the game. It says: "An error occurred when downloading preload data. Please Check your Internet connection and try again. The app will now quit." and below it has an "Exit" button. but can someone please help me fix my issue, i know that i have played the game before on my macbook air.
  24. I had to uninstall the game since it didn't let me log in, so I uninstalled it and deleted every record from the registry editor and when I try reinstalling again using the installer, the executable and the game files are nowhere to be found, If I click "Launch the game" when I click Finalize on the installer, it just opens op a folder named SYSWOW64 from the Windows folder on my hard drive. I've tried running the installer as admin, and on compatibility mode, but it was no help. Is there any solution to this?
  25. I recently made an account for TCG Online. When I try to log in with my credentials that obviously work here, it gives me an error stating "The network connection with the server has been lost". It is definitely not an issue with my internet. Is there any way i can switch servers or something? I have tried to log in many times with no success. I have deleted the game and appdata and downloaded the game again with no success as well. Please provide any help to resolve this issue.
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