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  1. Hello, I am currently trying to download the installer and it will not download. There isn't any error message, but the bar on the lower-left corner of the browser (chrome) says "Waiting for ***************..." and the page doesn't stop loading. I clicked the link after 15 seconds and still nothing. Is there any way to fix this?
  2. Why the game is capped at 30FPS in Android? I have a high-end tablet, the Samsung Galaxy Tab S7, being capable to show a game up to 120FPS because of the 120Hz screen. The tablet has a high-end CPU/GPU the Snapdragon 865+. I checked the FPS with the Samsung Game utility, but only to double-check because I opened the game and it feels very slow. I don't know why the game doesn't have an option like "battery saving" capping it at 30FPS and no capped option. I hope to be this annoying bug fixed ASAP because the gameplay feels very slow at 30FPS. My tablet is updated with the latest Andr
  3. TarikJN

    Instalation problems

    I was trying to install the game but the installing never goes beyond this: "Please wait until the installation wizard is ready to guide you through the installation." , It didn't even starts the process idk how to fix it Already tried re downloading the installer several times but nothing happens
  4. The update process is fine, after it's done, I hit play But my problem is that even after it updates, the game will only bring me back to the update tab, and start the whole process again. I can't play until I reinstall the game, it's very annoying that I need to do that all the time the game updates.
  5. did your update and now the pokemon tcg online continue says no internet connection but got a full internet connection a hour ago delete pokemon tcg off my computer and installed it and still no effect .. that update was not very effective
  6. I am trying to install pokemon TCGO on my Mac, when I try to install it is says " This site can’t be reached Check if there is a typo in *******************************. DNS_PROBE_FINISHED_NXDOMAIN " I don't know what to do. If anyone knows anything please help im im very eager to play the game.
  7. Hi, I have a problem with installing the game. When i run the installer i get a message "the network location property.USER_PROFILE could not be reached." I can get pass this by canceling the message but the it pops up in the middlle of the installation again and then it canceles it out. Please help me get pass this problem.
  8. HI, i got a problem when i wanted to install PTCGO on my macbook, when i tried to run the installer it just doesn't do anything. The installer didn't run and do nothing at all please help, thanks
  9. The sad truth aswell is, i can download this app on the playstore on my SAMSUNG GALAXY S10, which is obviously classed as a phone and not a tablet. While my little brother, who has my old phone (Samsung Galaxy S8) can't download it even though the specs are way above the minimum (minus maybe the RAM, but it's minimum of 2GB recommended of 4GB, while the S8 has 4GB RAM onboard, why the **** does a game like PTCGO even need a 2-4GB ram requirement? not like this game is super demanding or anything) if i go down the list of both the requirements of specs (not concidering the obvi
  10. kuyrem1982

    [GENERAL] Tech help

    Hey, i recently cleared out a bunch of files on my laptop, and now whenever i try to login into tcgo it says, a javascript error occurred, i tried to re in stall it and now it says couls not access network location property. USER_PROFILE, why is this happening? Many thanks
  11. I've uninstalled the game because the repair tool wasn't working and now when I try to install it, it says that there is already an updated version installed. I deleted all the registration things, the AppData Things and everything that has "Pokemon" in his name but it's still not working.
  12. Property.USER_PROFILE cant be found. How can i fix this?
  13. whompers98

    [GENERAL] Game Bootup Error

    So i've played this game in the past on my macbook air just fine, but recently within the last few months i have had an error message pop up when i boot up the game. It says: "An error occurred when downloading preload data. Please Check your Internet connection and try again. The app will now quit." and below it has an "Exit" button. but can someone please help me fix my issue, i know that i have played the game before on my macbook air.
  14. I had to uninstall the game since it didn't let me log in, so I uninstalled it and deleted every record from the registry editor and when I try reinstalling again using the installer, the executable and the game files are nowhere to be found, If I click "Launch the game" when I click Finalize on the installer, it just opens op a folder named SYSWOW64 from the Windows folder on my hard drive. I've tried running the installer as admin, and on compatibility mode, but it was no help. Is there any solution to this?
  15. I recently made an account for TCG Online. When I try to log in with my credentials that obviously work here, it gives me an error stating "The network connection with the server has been lost". It is definitely not an issue with my internet. Is there any way i can switch servers or something? I have tried to log in many times with no success. I have deleted the game and appdata and downloaded the game again with no success as well. Please provide any help to resolve this issue.
  16. Good day to everyone. I've seen so many forum posts talking about this, with literally none of them being able to properly answer this issue, so I want to ask again now. Whenever I try to install it through the normal PokemonInstaller.msi I always, at all times, no matter where the installer is located or how many files I have left from the TCGO, get the message saying: "The Feature You Are Trying to Use is on a Network Resource That is Unavailable." No forum post I could find could fix this error even remotely. All I want is to play the game again. And as mentioned. There is litera
  17. so you know how when update, there is a update page, you can press the play button after the bar is 100% ? so whenever I press the button, it brings me to a black screen for like 2s then exited and restart the download thing, how can I fix that
  18. Hi Guys! I just would like to check if my app is updated. I am not sure as I can see pack codes and cards for champions path in the trade section as well as pvps but I when I check the in game shop, champions path packs are not available. TIA
  19. Hello, I have an issue where my PC comes up with the message box as i try to click the installer I downloaded this from the Main official Pokemon TGCO Website This is the Error Message - "This installation package could not be opened. Verify that the package exists and that you can access it or contact the application vendor to verify that this is a valid Windows Installer Package any help would be appreciated
  20. As the title says, I keep getting that error when trying to install. I deleted the Pokemon Trading Card Game folders from LocalLow and Roaming and yet I'm still not able to install it. It asks me to find a PokemonInstaller.msi file that does not exist on my computer. I've tried uninstalling the game from my PC but it gives me the same error, so that simply isn't an option either. I used to have the game installed on a different user account on my PC, but I deleted that user account so it shouldn't cause any issues. Any help would be appreciated
  21. Hi. I had reset my PC due to some permissions getting messed up, and when it came to downloading PTCGO, the installer gives me an error message saying "The system cannot open the device or file specified." I've tried installing in different locations, but it gives me the same message, anything I can do about this?
  22. Hello, I can't download the Installer. I had problem with the new update. It downloaded again and again the patch and the game didn't start. So, I uninstalled the game and when I tried to download the Installer to install it again, the Installer won't be downloaded. It is starting the download and then stops. I have tried both Mozilla and Chrome browsers
  23. I have uninstalled and reinstalled 4 times. redownloaded from website and still the program closes at 90% of Server Loading. There seems to be no answer anywhere from Google or these forums. If anyone is having similar issue please report.
  24. I've been trying to install Pokemon TCGO for the past 4 hours and it wont install no matter what I do. It keeps giving me a pop up that says "Could not set file security for file 'C:\users\treet\appdata\localow\thepokemoncompanyinternational\pokemon trading card game online\' Error: 5. Verify that you have sufficient privileges to modify the security permissions for this file." Someone please help been wanting to play again for a while and haven't been able to.
  25. Well i can do nothing on my pc. I can not play, remove, install or update the game. I have this error. No acces on the networklocatie. Property User_Profile
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