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  1. I had tokens and tickets stored in my account but I don't see any of them now. Also, it says that I have reached the limit of tokens which is 0 so I am unable to get anymore after battles on versus ladder.
  2. Fusion strike pokemon like GenesectV can retreat when Snorlax is the active pokemon(ability: as long as this pokemon is your active pockmon ,your opponents active pokemon can not retreat)
  3. Trying the setup the game so I can add my son as a Friend. I've tried modifying the settings on the Pokemon website to allow his account to add friends. However, the friend tab remains non-highlighted and I can't click it. Trying to set his settings as Limited or Open constantly results in a failure on the submit of those settings. The only options that are successful are Closed and Custom. I've set Custom as "open" as I can and I'm still unable to have him add me as a friend. Help please.
  4. I had stuck in the login page for few day. Although day before I still can login but loading process i very very slow. Today I cant even login into it although wait for 5mins, the process stop at 18%
  5. Bonjour, pour quand je joue a Pokémon TCG ça fait que de lagué ?
  6. Why the game is capped at 30FPS in Android? I have a high-end tablet, the Samsung Galaxy Tab S7, being capable to show a game up to 120FPS because of the 120Hz screen. The tablet has a high-end CPU/GPU the Snapdragon 865+. I checked the FPS with the Samsung Game utility, but only to double-check because I opened the game and it feels very slow. I don't know why the game doesn't have an option like "battery saving" capping it at 30FPS and no capped option. I hope to be this annoying bug fixed ASAP because the gameplay feels very slow at 30FPS. My tablet is updated with the latest Android versión available (Android 11), fully charged, with (and without) a fresh boot, and with (and without) a fresh installation of the game. Thanks, best regards.
  7. I just updated to the newest version, but the application does not open for me. After updating it acts like it will open, but does so unsuccessfully.
  8. I learned the hard way there are two 5 card packs for base XY ( and a fee other sets) but 1 has 10 cards listed at the bottom of the booster, and not 5, contradicting the box saying "5 cards" in the top left of the booster. Is this error an actual thing? I just traded away like 15 Battle Styles for 5 card pack XY base to satisfy another trade out on the list that basically would have given me everything I've been missing, but he was actually looking for the "5 Card"/10 card bottom pack. That sucked and I feel duped. Anyway we can clear this up?
  9. This morning I redeemed 60 codes I purchased (10 battle style, 25 rapid strike urshifu, 25 single strike urshifu). After redeeming and logging into TCG Online, only the 10 battle styles were in my packs. I restarted the game several times, but the other 50 packs are still missing. Went to redeem the codes again however it said the codes were already redeemed. Had no problems redeeming codes yesterday but today I'm missing 50 packs. What can I do to get them?
  10. shadowblade270


  11. Client Version: Operating System: macOS Catalina 10.15.7 Behavior: Clicking anywhere on the deck select row, even on the chrome space outside the viewport, will quietly change the deck selection causing you to queue up for ladder with a different deck than you thought you had. Steps to Reproduce: In this three frame mock-up, I have my third deck selected in the top frame and then I click where the pointer is on the right (say, to refocus the window after tabbing out of the game). Now in the middle frame I see that my third deck is no longer selected. So what is? Well if I scroll right, I'll find that my sixth deck (that I actually clicked in the top frame, even though I couldn't see it) is now selected. If I had pressed "Play!" after the first click, I would've queued ladder with my sixth deck without ever having seen it.
  12. I was just playing with my friend online and their computer said I was offline when they tried to challenge me and I clearly wasn't-- we were in the same room. I was able to challenge him no problem, and we were able to play with no issues. How can I fix my offline status so it says I'm online?
  13. The game launches but after hitting login, it loads up to 90% and stalls. Will not go past 90%.
  14. Pyu514068

    [GAME] Friend request bug

    Hello i have faced a bug 2-3 days ago when i got a friend request. I accepted it then an error message came "error processing friend request". Then i saw the player was already in my friend list. I thought and declined it then i searched my friend request and that player was not found. It agained happened 2 more times after that everything was normal.
  15. I just finished a game where my Alolan Ninetales (which is impervious to all attacks from GX) was damaged and knocked out by Keldeo GX. This should not be possible. Someone please explain... thanks
  16. PTCGO is giving me connection errors way to often, I have other programs/games that are continuously using the internet and do NOT lose connection at all, my firewall or antivirus is not stopping the connection to PTCGO. I get this error and this is a new hard drive on a fresh install of Windows 10 and a new network card etc, nothing is wrong with my computer. The problem i think is on PTCGO side of things. For months it worked fine without problems now it's to the point of disconnecting on almost every match. PCTGO is UNPLAYABLE for me almost! Reinstalling shouldn't have to be done, this should be fixed the correct way, where reinstalling is not needed because it will continue to happen again if not fixed ... (Even after a reinstall) Thank you for your time.
  17. I dont know if this is the right place or if it is already reported but when you log in with the dutch language it says Gebruikersnaam onthouden (remember username) on the username and on the password, so its double, the second one should be Wachtwoord onthouden (remember password) or something like that. Greetings G3kkehuis
  18. I played a game with the Coin of Arceus of my oponent all the time in the midle of the screen, was weird, Anyway, I kept playing the magcargo deck, but it covered my screen throughout the game
  19. i know its about child safety but you can filter it i want open chat so i can trade cards with my daughter and do Pokemon card battles with her i tried tried tried wont go off of closed not even to limited chat it needs fixing even if theirs a verse and trade family part i cant find them let alone battle with them why have a faily account if you cant play together
  20. AnakinVader0

    I need to get unmuted

    When I got back on line my account was now muted by a Moderator I did not know how this happen? I think it a bug.
  21. Problem #1: Trades are loaded into RAM. When in Public Trades RAM usage spikes. Refreshing Public Trades does not release memory that was used to load Public Trades, but rather, more memory is used (In my case PTCGO's RAM usage went up to 1,815 MB :/) I use a RAM releaser to make the not crash. This also happens during login / logout - please release unneeded RAM and stop loading Trades to RAM. Problem #2: Trades do not load unless scroll bar is at bottom. Problem #3: PTCGO is 32-bit. Please use 64-bit and offer 32-bit on downloads page for systems that use 32-bit. (Most companies use this better method). This would help encourage people to play the game if it worked without crashing.
  22. Hello, I have a standard deck that runs Lt. Surge's Strategy. When trying to enter the deck in a Standard event, it disables the deck saying that the deck plays a card that is banned in Expanded, even though it is a Standard event. I am not sure if this is a bug or not. From playing Standard battles with the deck, Surge should be allowed for Standard events.
  24. steve091

    [GENERAL] Login Issue

    Hi support team, i am facing login issue. It shows Network connectivity to data base is lost. I checked with my internet connection using both WIFI and LAN cable it works. Could you help me? Im from APAC region
  25. Bonjour, Lorsque je démarre l'application depuis mon ordi (MacBook Pro 16Go, 2,2GHz, i7 Quad core), le processeur s'emballe et souffle tout ce qu'il a dans le ventre jusqu'à l'extinction de l'app. Y'a-t-il un moyen d'y remédier ? Sachant que sur mon PC bien moins puissant je **** aucuns problème, je suppose que cela provient du client mac. Désinstallé et réinstallé à maintes reprises, sur différents Macs, paramètres graphiques réglés sur rapide, mode fenêtré, ect... Je ne sais pas si cela à un réel impact mais je n'ose plus jouer des heures, à vrai dire je n'ose plus jouer du tout mis à part pour recevoir le cadeau de connexion journalier. Merci d'avance et bon jeu à tous.
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