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  1. Hi, I have just installed the TCG Online application on my Windows Desktop but am unable to login, I keep receiving the error 'Invalid Login or Password'. I have re-installed the application and I am definitely entering the correct details. I've also tried both my screen name and username. Any ideas how to fix? Many Thanks, Aiden
  2. Hey I am unable to log in after the update it takes me to patch notes and thats all it does
  3. Hello, I played TCG online like 7 years ago. I think I´ve probably lost my username and password. I have codes, which I´ve used there. Is there any posibility how to get my account back? Thank you so much.
  4. IvsonDiego

    [PC] Servidor indisponivel

    O meu jogo está dando um erro que fala o seguinte "Servidor indisponivel: Os servidores estão atualmente fora do ar, tente novamente mais tarde. Eu já estou tentando logar des dos 12:00 do dias 25/04/2019, e eu falei com um amigo meu e ele falou que no dele não está dando esse erro.
  5. Whenever I try to sign in to the TCG online app it says: "The network connection with the server has been lost." Our network works fine, and the TCG server status is "online," so what's happening?
  6. I have played Pokémon TCG successfully on 4 devices in my home. A MacBook air, 2 Alcatel tablets, and my Razer Phone. I have never been able to have any success on my favorite device which is rather frustrating. I try to log in on my Alienware laptop and it will not connect and I always receive this message "network connection with server has been lost". I really would love to be able to play this game on my laptop because I am hooked! Please if anybody has any information for me or things I can try to fix it, let me know. I would like to add that my laptop has incredible internet connection and that is in no way a problem that could be affecting it. I am able to play Fallout 76 with full servers of people on the highest graphical settings without any type of problems. For some reason it is not able to run Pokémon TCG though, which should not be nearly that hard to keep up with. I have already tried Uninstalling and Reinstalling the game, made sure my antivirus software is not affecting it, and am not sure where to go from here.
  7. I have been able to log into PTCGO from my home but I am traveling for work and operating out of hotels. I am connected to the internet and able to use the internet just fine. However, when I attempt to log into the game, I get: Loading data from server. Please Wait. The bar will load to exactly 8% and stop before giving me the Error: Connection Lost: The network connection with the server has been lost. I have tried several times to exit the client and reboot my system. I have tried to use another Internet connection. I have also uninstalled and reinstalled the program. Regardless of what I try I continue to receive the same results. Anyone have any suggestions?
  8. Having issues signing into PTCGO. I know my account login info (otherwise I wouldn't be able to post this) I gave my personal information to PTCGO support as requested, its been almost a week since the request and since I've obliged and I still can't get into my account.
  9. Can I get someone to change my screen name for my tcg account? I need to take a certain part of it out. I really want to take out the 2001 in my name. Can my new name be Shadow1207 please?
  10. My girlfriend and I both decided to install and play this Pokemon TCG online recently. We both went on the official site, and downloaded the game. My install wizard launched properly and I had the game installed and running within minutes. However, whenever my girlfriend tries to run the .ede for the installer, the installer window pops up, and immediately gets covered by an error message saying that "There is already an instance of this program being installed, please wait for the install to finish before starting this one." And when we click "Ok" or X it out, the whole installer closes. This happened on the very first instance of her attempting to run the installer. Any help would be greatly appreciated!
  11. Hi, i'm trying to logging in the game, but i always receive the same error. The error that I am receiving says: Authorization Failure Login Request Rejected I changed my password and reinstalled the game, but the error persists. Ithe error that I am receiving says: the error that I am receiving says the error that I am receiving says the error that I am receiving says the error that I am receiving saysthe error that I am receiving says
  12. I just downloaded the game today and have played in the past on my MacBook Air. I now have an iMac. The iMac can run the game since I have seen it done. The download and installation had no issues at all. After I log into the game it shows this message: "authentication failure / protocol error." I attempted to restart the client to no avail. I have not tried to reinstall the game yet, hoping there is a way around it. I did check to make sure the game server is up as well. Does anyone have any solution for this error?
  13. Everytime I Start the game It keeps saying " error could not connect to server" Can I have some help here?
  14. tengo problemas para entar a jugar en pokemon TCG inicio el programa y me sale comprobando actualizacion despues ya me deja entrar en la ventana de username y password pongo mi password y doy enter y me sale la leyenda "ERROR DE CONEXION" "No se ha podidio contactar con el servicio de inicio de sesion de pokemon.com. Vuelve a intentarlo dentro de un rato" por favor ayuda como puedo solucionar esto kiero jugar.
  15. Eu fui dá uma olhada no ranking no site do pokémon TCG, e fui procurar a minha classificação no modo versus, formado expandido, não achei minha classificação de forma alguma, eu tenho834 ponto e não acho por lá, já coloquei em várias estações mas não aparece nada. Como faço para meu nome aparecer lá?
  16. When I sign in to www.pokemon.com - go to my profile - and click "Add a Child" - I get an error message: """ We're sorry; we are unable to verify your identity. If you feel you have received this message in error, please contact customer service. A representative will attempt to resolve the issue. """ I opened an issue on support.pokemon.com - Question #: 15182-320143 ... but have not got a response after 4 days (I tried to update the issue a couple of days ago, and again just now) I was hoping there was a simple process to verify my identity - I probably missed something when I setup my account way back when - something like confirming an email address or something? But I can't find any links or support information. Is there anything more I can do to help resolve the issue?
  17. Know as a fact my login info is correct, I have it on remembered login.. and also came on here, confirmed the login info, went and retyped it and it still says invalid login or password
  18. Although I still have access to this account the email associated with it has been hacked and even with my best efforts I have not been able to recover it, so instead I want to change the email associated with this account but when I try to it sends an email to the email account I can no longer log into. How can I change the email in another way? I cannot find another way to contact support.
  19. Hello, So quite a long time ago I started playing this game with my little brother. We redeemed some codes we got and all that stuff. Now, I tried to login again today but it does not let me. I know that my username is: ***. (I checked in my little brothers friendslist to see if it is spelled correctly) Now, I tried to use the recover password option, but it first gave me a long error in which it said that my account did not have parental permission or some sort. Now it just says my account is not even registered with that email?? I still have promotion emails from like a week ago so I really do not know what to do. I hope somebody can help me! Greetings,
  20. every time I go to log in on my I pad it says could not reach Pokemon.com login services. help I don't know what to do
  21. I cannot connect to the online server both in game and on the website while connected to WIFI. I am currently connected Via 3g personal hotspot on my phone, which allows me to play the game and sign in, hence being able to post this. I am living in the UK, and have attempted changing my DNS to Google Public DNS, however still no luck. Would really appreciate some help as I am new to the game and thoroughly enjoyed the tutorial!! Thanks M
  22. Every time I log in it says "This account has been banned", and I hadn't received any emails and so I emailed support and said this: I keep trying to log in on my account Butterfreeknife but I have received no email that says why or if I even am, I have tried to log into a friends account(sorry if that's against the TOS) and it says his was banned too and he never received anything, so I assume this is just part of the glitch but I would like some confirmation that I'm not banned, thanks! And got this response: Your Pokémon Thank you for contacting the Pokémon Support team. This email address is exclusively for the types of issues outlined at our Contact Us link on our Support Portal. As your inquiry did not pertain to one of these issues, we will not be able to provide a response to your email. Many common questions can be found in our knowledge base of Frequently Asked Questions found at http://www.pokemon.com/support. If you're unable to find what you're looking for, you can also submit your query directly to our support team via our 'ask a question' feature. Please see our contact us link on our support home page to see your options for contacting us. Thank you, The Pokémon Company International Support Team All I'm asking is if I am banned in game or not and if so, why? Please email me back with this info or tell me what to do to find out, thanks.
  23. Yesterday when I'am playing in the middle of the match (Trainer challenge) appears a signal that the connection is being lost, and then I disconnect. After that I can't login to my ID , loading stuck at 52% and connection lost. I'm sure that the problem isn't my internet, because I'm not having any problem accessing web sites. Is there any tip for solving this problem? Thank you.
  24. Dear mod/admin, Couple of months ago, in January already, I created a post to ask help for my brother's account. He forgot his password, but is unable to change it. That's why I'll do the talking for him in this message. Of course forgetting your password normally is no big deal. But in January already we noticed that the regular recovery option does not work. When I asked for help back then, you suggested sending a ticket to the Pokémon Service Center for password recovery so they can take care of business. After having sent at least ten to twenty tickets now, we both feel there is no other way to ever get access back to the account again than posting here and asking some 'real' backup... First I'll mention what the exact problem is. My brother created his account quite some time ago, in the 'old' password system where capital letters and symbols and such were not yet required. Possibly some bug occured, because the TCGO change password option didn't recognize him. You need to fill in your e-mail and one additional piece of information. We are both 99.9% sure both the e-mail and screen name were filled in properly and are matching. This was the beginning of the problem, enough reason to post the first thread to ask for backup. The Service Center sent a simple and brief answer ever since that point in time: fill in your e-mail and screen name properly... Well, that clearly doesn't help a lot But recently the glitches became worse... My brother created a new account by accident on the very same e-mail. We didn't even know that was possible... The initial account he wants to recover is now even buried deeper in the system, he is only able to change the password of the 'accidental account'... The Service Center doesn't listen to this story at all, we both really hope you will. So PLEASE! Help! My brother can provide any information needed in order to recover or change the password. The regular way does NOT work out, we are not going to send any more tickets as the answer always is literally a copy paste message that is not helpful at all. I checked out my friends list, and it turns out his account still exists, including all the cards and items he traded for during months. He really invested a lot of time in it and can't wait to put on his charizard outfit again. I'll provide you all basic information of his account below: [Removed due to personal information -- Mod_Jube] If you need any more information or anything, you can request it of course. He'd do a lot really to get his account back. I hope you are able to help him in any way. Yours sincerely, Trainer GRUNTUS.
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