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  1. Bonjour, il m'est impossible de supprimer une ancienne version du jeu, et de ce fait d'installer une nouvelle... Vous pouvez voir les messages d'erreurs que j'ai des la capture d'écran ci-jointe. ( ********************** ) Comment faire pour supprimer cette ancienne version qui ne possède plus d'emplacement dans mes fichiers mais continue d’apparaître dans les programmes installer sur mon ordinateur ? Merci d'avance.
  2. hi, so I tried logging in to pokemon tcg online today on my laptop and I could not press OK, so I tried uninstalling it. When I tried to uninstall this message came up "Could not access network location Property. USER_PROFILE." So I did not know how to fix it. I tried to fix it via ******* and look up tutorials so I tried it and it did not work either. I went on my girlfriends computer instead but the same thing happened on her computer. It most be some issue with tcg online.
  3. Hi, I get this error message when I try to install the game: "Could not access network location Property.USER_PROFILE" How can I resolve this? Thanks!
  4. Things to consider while im trying to install this game after a long time: Game is not listed on Programs & Features / Uninstall or Change a program (Windows 10) since i've already uninstalled long ago Cannot instal the game because installer says "Older Game Version Cannot be Removed" ********************** I've already searched on "MY PC" for POKEMON folders and deleted them all, even those in "AppData" and others. I've also manualy deleted all POKEMON from reggedit. Back up copy of the game version on an external HDD refresher buttons wont work a
  5. Hi, I have bought several packs and decks which have successfully been loaded on to my TCG account. However, I recently bought another 4 decks (two from two separate retailers). The code has been accepted and it comes up with the name of the deck. However, when I am on the app, I cannot see the deck or the cards in the deck- the only thing I can see is the pokemon covers/box that came with it. Can someone help please? Thanks
  6. When I press download for the installer the page loads up but after a few seconds the page starts to refresh by itself and my computer says that it is waiting foe the page to respond when i press the button that says to press it after 15 seconds if nothing downloads it just restarts the page refresh I tried talking to some people who have previously downloaded the game but they couldn't help me. What do I do?
  7. Bonjour, je me suis levé de bon matin et je me suis dis que je vais aller sur le TCG Online. Je n'y étais pas parti depuis longtemps donc logiquement, il y a des mise à jours. Je les installes, et je remarque que au lancement j'ai un message d'erreur de Windows. Voici le message d'erreur dont je parlais : ********************************************************************* . En voyant ça, je le ferme et je relance, m
  8. Dear Pokemon, After uninstalling PTCGO several months ago, I decided to reinstall it. Yet every time I open up the game, I am immediately prompted with an error message claiming that I "cannot connect to server". I have already tried un- and re-installing the game several times yet my results persist to remain the same.
  9. I kept getting "could not connect to the server" errors, so i tried uninstalling the game. to then get another error. i followed the trouble shoot to fix that issue. managed to uninstall the game. i did a patch after 3 attempts, kept failing at first. And now, when i am trying to load the game,, it has been stuck at 10% for at least half an hour now. how do i fix this? i have spent over an hour just trying to play the game. and nothing
  10. ghostbatman07

    [GENERAL] Cant load up the game

    Hi, when i load up the game on windows , it loads half way then crashes saying that it has stopped working. I tried to uninstall using the methods suggested however go the USER-PROFILE error. I followed the advise on the USER-PROFILE error however none of it works and the game still wont start. Please help!!
  11. Hey there, As I wasn't able to load the game, I deleted it and tried to download the new client as instructed in the announcement post. I'm trying to download the new version of the client, but my download just won't go past 1 kb/s, if it even downloads at all. Does anyone have a mirror of the client? Would love to play the game on my day off.
  12. Downloaded the game today and is saying version is not up to date update now but in the google play store there is no update.
  13. My windows 10 game won't launch, it's stuck on 'checking for refresher update' i uninstalled the game and reinstalled it and it's still stuck on the same part. this did not help: https://support.pokemon.com/hc/en-us/articles/360001058453-The-Pokémon-Trading-Card-Game-Online-stalls-when-updating-How-do-I-uninstall-reinstall-the-game-for-Windows-and-for-Mac- please assist
  14. Recently I've wanted to move all of the assets of PTCGO to my other drive, but every time I attempt to start the game up, it pushes itself to download the files from scratch on my LocalLow on my Windows Drive (C:). I want to avoid this by having it all in one folder on a separate drive. Any way to do this??
  15. Hello! I used to play Pokemon tcg online a couple of months ago. At that time I was super busy and while cleaning my computer I decided to uninstall the game. This week I downloaded the installer but every time I run it I get the same error: Could not access network location Property.USER_PROFILE I tried everything but I didn't manage to make it work - I searched my pc in an attempt to find some residual files that might interfere with the installer but didn't find any. I played with the antivirus/firewall and even went into registries... no positive result.
  16. I recently used the guest account feature to show a friend of mine the tutorial of the game. Afterwards I wanted to login back into my normal account but when the loading reaches 100% it 'crashes' and goes back to the standard login screen. Tried again, same thing happened. So than I wanted to try installing and uninstalling the game - didn't work either at first. Got the message that it was unaccessible in the files because the user was inaccessible? So I went to modigy --> remove instead, that seemed to work. Now I've started redownloading but the time right now is 2 days. Obviously that
  17. dominikhale

    Can't install the game

    So I got the installer from the official page and downloaded it into my downloads folder, when I try to run it it says it can't access "USER_PROFILE" It wont let me install the game
  18. ImRelevant

    [PC[ Error with installer

    Whenever I attempt to install the game I get an error that says Info 2894. Loading RICHED20.dll failed. GetLastError() returned: 126
  19. Ok so I've had this game installed on my mac for a couple years now, and I decided to go in and play again. It wouldn't start or update, so I decided to uninstall and try re-installing. So I downloaded the installer, but when I tried to run it I got the terms and conditions stuff and then nothing. I try running the installer a few more times and just nothing. Is there any fix for this?
  20. Can not connect and can barely login to website. I am new and just trying to figure it out and thought it would be interesting but it is really hard to do anything. I have deleted and reinstalled and reset password and took firewall off. Have no clue what is going on.
  21. Hello guys, I really want to play at this game but I can't start the launcher anymore. I tried a lot of solutions online but nothing works. I deleted all pokemon files, I tried to follow every step in the solutions list of the official site, I tried to launch the refresher I found online... What I can do to solve this problem? Please let me know 😥
  22. Hello. Recently a new pokemon tcgo update came out and i was hyped to install it. The refresher downloaded it and once it was done it just made me re-do the whole thing. Its been an hour and i have started over the update million times because of this. Any help?
  23. So I installed PTCGO for first time yesterday , it worked and I played for sometime. Today when i opened it , a popup came "Pokemon.exe has stopped working" and the game closes. I tried reinstalling it(after removing it completely) but still same message. Also I played tutorial yesterday without logging in as a guest, today whenever i try to play as a guest or login to my PTC account, the message pops up.
  24. After the latest update when i tried to start the game it showed me an error saying "Data folder not found" followed by this text "There should be 'Refresher_Data' folder next to the executable" and it wont let me open the game
  25. once I click on download, it brings me to a coding screen and wont do anything else.
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