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  1. Hello, I don't know if here is the right place to seek for help, but I didn't found a better topic. I'm sorry if I am doing it wrong. I just received a in-game notification warning me I have been reported for using innapropriate language at the chat (or something close to that). The problem is: I only use the pre-programmed sentences at the chat, so this is obviously a mistake. The message also said to contact the site if it was a mistake. How should I proceed to clarify that? Thank you!
  2. Hey there! Since the release of the latest client, we're starting to see some reports about the game client becoming non-responsive once a mulligan occurs or when a card is played that shuffles the player's hand into their deck, like Professor Birch's Observations or Colress, or is this even happening with attack effects? Like Starmie's Deep Sea Swirl attack? This is why we need help from you, the players. How can you help, you ask? Here's all you need to do: When you run into this issue, grab this data:​​ Your gamelog from the match. Here's how to grab a game log. The decklist of the deck you were playing when this issue happened. Here's how to grab your decklist: Head into the Deck Manager and view the deck you used. Select the "Export Deck" button at the bottom to copy your deck to the clipboard. Paste into a text program (Notepad, Wordpad, Word) and save. It should look something like this: Once you have the above data, submit a ticket to the support team and attach those documents. They'll take it from there! If you've found other instances where this issue occurs, feel free to post here! However the support ticket is still needed in order for the dev team to track the issue, so don't forget! As always, stay cool!
  3. Unnecessary Loading screen after completing a match. Before there was no unnecessary loading screen after completion of a match.
  4. Mega_Mewthree

    Game Froze

    My opponent started drawing for their turn when the server suddenly froze. The 15 second warnings popped up once for each player, and we were each able to send one emoji before that stopped functioning too. The game is still running if you need any more data. Also, the concede button is grayed out and unclickable. Sending a friend request works. Game log: a website <Control + V>bin with ID r1hjAyW8. Replace the <Control + V> with what you think it means. Stuff for devs: Versions Data: Client Version: Server Version: Bundles Version: 1569 Archetypes Bundle Version: 6957 Localization Bundle Version: 6973 Current Game ID: 9a90d030-bc65-11e7-847e-22000afe5cce
  5. RogerBul

    Weakness not applied

    I was playing against someone playing a trubish with float stone attached and i used tapu lele GX's normal attack with two electric energy attached and a fighting fury belt and the damage done was only 50. Weakness was not applied even though the Trubish card read that its weakness was psychic x2. In another game something similar happened, although i cant remember the details. But someone attacked me and weakness was not applied even though i had nothing to modify weakness.
  6. My opponent had a Darkrai-EX with a fighting fury belt attached to it (180hp+40) It had 210 damage on it. I used a field blower to remove the fighting fury belt. The Darkrai-EX damage counter went to 0. So, instead of being knocked out it fully healed.
  7. Hey! First time happened to me kinda weird thing, so decided to report. Bug is pretty to simple to explain. Shiftry ability "Leaf draw" just did not work properly (I did not received three cards), however I discard energy card. I have got log match copy (or is just copied to clipboard? ), but no idea where to find it. Search did not help me with that. So, if you would be kind and tell me where to find copy of last match, I would share it with you. Anyway, if it helps somehow. Exactly my last match was with that bug.
  8. PaulTR17

    Delphox EX doing 1800 dmg

    Just went up against someone after the patch, within a few turns he switched to Delphox EX XY19 and used wonder flare. It appeared just before the attack some break cards and item cards would come up on the screen then once I hit the done button his attack would do over 1000 damage, I took a few screen shots of this and copied the game log, one attack even reached 2000 damage! Here’s a short clip from the game log 124. Tapu Koko-GX became PaulTR17's new Active Pokémon. 125. tonyj7089's Delphox-EX used Wonder Flare and did 240 damage to PaulTR17's Tapu Koko-GX. 126. tonyj7089's Delphox-EX used Wonder Flare and did 240 damage to PaulTR17's Tapu Koko-GX. 127. tonyj7089's Delphox-EX used Wonder Flare and did 240 damage to PaulTR17's Tapu Koko-GX. This would carry on until it reached the 1800ish mark and then knock out my guy. Client: Card number: Delphox EX XY19 Expected action: wonder flare attack should do 80 damage plus 40 damage for each energy in opponents hand. 3 energy in hand should result in 200 damage. Actual action: wonder flare did 1980 damage. I must point out the damage was always in the thousands which ever Pokemon I used but at some points I had the same energy in my hand but damage dealt was different.
  9. Your NEW End Result Screen Cause Crashes throughout the matches Why was this even updated as it was not necessary, it caused many crashing
  10. I'm not sure how this card is still bugged half a year later. but it literally goes into play with an x on it, saying it has no effect. supposed to be +40 HP +10 dmg this has caused me to lose quite a few matches in the past. I would give you its expansion... but I'm not sure which one it is. its symbol its a black circle with 3 lines in it - meeting at the bottom center. PLEASE FIX
  11. So I noticed that after winning the daily ladder mystery box the reward printed "none". Nothing changed after the game ended. No tickets nor coins were added meaning it wasnt a visual bug. Anyone experienced the same thing?
  12. Today I was playing my Rock deck (decklist below) and fighting a psychic deck (not sure of its contents because I forgot to get the gamelog.) We both had to draw a mulligan so the game automatically reshuffled both of our cards into the deck. I was first so on the deck hand I manage to get a carbink down and a rockruff on the bench. It then asks me, if I want to draw a card for my opponents mulligan, however it tells me [27] no, yes or yes [27] instead of just one. Thinking it is just a text glitch I click the yes [27] and actually get 27 cards. Did the other person draw a mulligan 27 times while I only saw one? It seemed pretty instant to me (as in, we both drew one mulligan then both got a pokemon. His pokemon was was a Tapu lele-GX). However during our very short game because I got a full bench really fast, he didn't add any other pokemon to his bench so I would not rule it out. Here is a screenshot of my hand: http://imgur.com/a/kNpMz It might be related to this persons report although I thought I would post mine separately because 1 extra card is different from 27: http://forums.pokemontcg.com/topic/53786-new-mulligan-system-bug/ EDIT: ****** Pokémon Trading Card Game Deck List ****** ##Pokémon - 15 * 3 Carbink FAC 50 * 3 Rockruff GRI 73 * 3 Lycanroc-GX GRI 138 * 3 Sudowoodo GRI 66 * 3 Zygarde-EX PR-XY XY151 ##Trainer Cards - 33 * 1 Professor Sycamore STS 114 * 2 Switch HS 102 * 1 Brock's Grit EVO 74 * 1 Professor's Letter XY 123 * 1 Lillie SUM 122 * 2 Lysandre AOR 78 * 2 Scorched Earth PRC 138 * 3 Max Elixir BKP 102 * 1 Energy Retrieval SUM 116 * 3 N FAC 105 * 4 Choice Band GRI 121 * 4 Ultra Ball ROS 93 * 3 Professor Sycamore PHF 101 * 4 VS Seeker PHF 109 * 1 Professor Kukui SUM 128 ##Energy - 12 * 1 Strong Energy FAC 115 * 11 Fighting Energy Energy 6 Total Cards - 60 ****** Deck List Generated by the Pokémon TCG Online www.pokemon.com/TCGO ******
  13. macboy02

    Mimikyu Copycat Attack

    I was playing against a Darkrai EX deck. I attacked into the Darkrai EX with my Necrozma GX using its Prismatic Burst attack, which did 50 damage since I only had one Psychic and a DCE attached. My opponent then knocked out my active Necrozma GX with its Dark Pulse attack damage of 170. I brought my Mimikyu (GRI #58) active. I attached a 2nd Psychic energy to it and attacked using its Copycat attack (Copycat: If your opponent’s Pokémon used an attack that isn’t a GX attack during their last turn, use it as this attack.). I should have done 170 damage but the game only did 50 damage. It appears to have just copied the amount of damage I did and not what my opponent did to me. I wasn't able to grab a copy of the game log, unfortunately, to open a ticket. Anyone else have this happen to them?
  14. In a versus match (August 12), smeargle's ability (portrait) worked even though garbodor's garbotoxin should have been triggered. I had an eeleckit (evolution of tynamo) in play with ability (dynamo) that was unable to use it's ability. I think I had an keldeo ex (rush in) that also could not use it's ability. Therefore, I believe that the problem was unique to smeargle. I checked the forum and have not seen this listed as a new topic. Either way, I hope brought a problem to your attention, or at least additional detail to resolve the problem. Thank you.
  15. FlavorfulPineAp

    Zororak BREAK Attacking Bug

    There is a bug with Zoroark BREAK. When using Foul Play to copy Alolan Ninetale's Blizzard Edge, which states you must discard 2 energy, Zoroark BREAK only need to discard one.
  16. My opponent played silent lab and when he did the vaporeon in my hand got the red arrow on it showing it was affected. This persisted even after I played the card.
  17. Today about 20 minutes ago I was playing versus someone online and he was using Mew (fates collide # 29 ) as the active and GlaceonEX's (fates collide # 20) move Crystal Ray - During your opponents next turn you cannot be damaged by evolution pokemon. When trying to hit him with my TaurusGX which is a basic card the damage was shielded as if TaurusGX were an evolved pokemon. I conceded immediately since there was no purpose on continuing as I could not do anything aside from watching my pokemon get demolished. I did not save his screenname if that is even needed or the battle log as I was frustrated and left the game. Client: Card: Mew Glaceon EX Card Number: Fates Collide #29 , Fates Collide # 20 Expected Action: Crystal Ray - During your opponents next turn you cannot be damaged by evolution pokemon Actual Action: Blocked basic pokemon attack.
  18. Pure-Darkness

    Game Crash

    Was playing a game in versus the other day when the game suddenly crashed with this error popping up: "Oops! The game has crashed. The crash report folder named "2017-06-21_000238" next to the game executable. It would be great if you'd send it to the developer of the game!"
  19. Hi Pokémon TCGO staff, I had issues during some matches against a friend. Everything was fine until she used Red Card. At that moment, her game continued normally, but mine totally froze after the cards were shuffled into the deck. No cards were back to my hand, and I could not do anything else than directly close the game or abandon the match. This has happened twice, in two different games, and only when she used Red Card, so that's surely the issue of the error. I'm on a PC, Windows 8. Hope you can fix it, thanks. I can't see any way to attach a screenshot, so I uploaded it on Imgur, but the link gets automatically hiddened by the forum. So if a screenshot is needed and there is a way to attach it, just tell me how to do it.
  20. watermaster8653

    Problems with Forest and Ninjask

    Okay so when I was using Ninjask's ROS ability, I couldn't discard my Forest of Giant Plants from my hand, this has happened repeatedly whenever I tried to use the ability. If my forest was the only card in my hand, It soft locked the game, forcing me to turn off the game. It might have been because I had a Forest in play, and I imagine but do not know if this would apply to other stadiums. I would love to see this fixed or if it is intentional to know why.
  21. sanz2206

    In-game bug

    Sometimes when I try to play a stadium card,the game just stops and crashes and I have to restart the game all over again. Any suggestions or solutions?
  22. I use this Durant in a couple of my decks and I noticed whenever I use it's mountain munch attack it does discard the opponents card but does not deal the 10 damage to the opponent I was 20 short of knocking out an ex in a battle and had a fighting fury belt on my Durant when I had attacked it I was waiting for my two prizes instead I lost the game because it discarded the opponents card but did not do the 20 damage as it should have. I literally looked through every card in play or played the turn before and couldn't find one reason for the attack to not have done the damage after using the attack several more times in other battles I found that it must be a bug. PLEASE FIX THIS POKEMON
  23. Just used my Salazzle (Guardians Rising 16/145) against Solgaleo (Guardians Rising 87/145) , used Flamethrower and Solgaleo did not take x2 weakness damage. Am I blind or is this a bug, no trainers was used.
  24. Here's hoping I report this correctly! So, I wasn't smart enough to Export a log (rather, I didn't realize / think to do it before I shut the summary window)... Was playing a match against a player with Primarina GX (42/149). The issue was with the Bubble Beat Attack. Based on the attack rules, the attack should have been doing 10 + (20x water energy on all pokemon), but throughout the entire match, the attack was consistently doing more damage than it should have. When the attack should have been ***************, it was doing 110. When it should have been doing 90 total, it was doing 210 or so damage. There were no other Trainer cards attached, and no other Pkmn Abilities that could have affected the damage. If anyone else can duplicate similar results, would love to hear if I was just completely overlooking something, or if there's indeed an issue with the card. Thanks!
  25. I have encountered this issue many MANY times. I have not shared a game log as the log does not show the issue anyway. Let me explain; here's my issue in the form of a game scenario: -I still have all 6 prize cards as it is early in the game. -I can see my prize cards because I used 'Town Map.' -I achieve a knockout using Latios EX's 'Fast Raid' attack. -The opponets active pokemon was not EX or GX. -The prize cards pop up prompting me to choose a prize card. -I click the bottom-left to draw Pokemon Fan Club. It starts glowing yellow but doesn't do anything. -The game acts like it's waiting on me to pick a second prize card, but clicking any other card makes all the cards glow green again. -No matter how many times I click, I can not select the 'Pokemon Fan Club' card because clicking it just toggles it between selected and not selected. Even when selected, the game does not award me with the card. -Clicking another card while the first card I selected is glowing yellow simply deselects the card and they all glow green again. -Sometimes, clicking another card instead of the one I want will award me the newly selected card properly. -Most of the time, the previous step of clicking another card will not award me that card either and will continue the same pattern of toggling on and off when I click it. -In this case, I have to wait for the inactivity timer to appear ("15 seconds remaining!"). -When this timer reaches zero, the first card at the top-left is always given to me reguardless if a different card is actively selected. The prize menu closes, and the game returns to normal. As mentioned before, I am not including a game log as doing so wouldn't aid in any way. The log shows "Player defeated opponents active pokemon. Player drew a prize card [prize card name]." _____ I am not sure if this occurs when using Latios EX's other move, Light Pulse. The prize card rewards work normally when defeating an opponent's EX or GX pokemon, likely because I am supposed to draw two prize cards.
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