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  1. N0mand3r

    [PC] Login - Account Lost

    Hi, before you say: "Try using your Username or Screen name" Neither works that's the point of this thread in the first place. I've tried contacting support and they just sent a genetic email without even asking about which accounts are associated with emails, etc. If this can't be resolved then I'll just have to delete the app entirely as I was under the impression account login information would be something that interests them: considering I paid for the cards with real money and got the codes, scanned them in and now have no way to retrieve them because as soon as they're scanned in they can't be used again. I'm now at the mercy of the forum which will probably parrot the same information but if anyone who actually has experienced this problem can suggest an alternative way of getting in touch with support I'm all ears. With hands... and thumbs... fingers... and teeth. You get the idea!
  2. I retreated a Salamence Vmax by discarding two recycle energies, but instead of going back to my hand, the energies stayed in the discard pile. This happened in Turn 10 of the game log below: Game Log Output Begins Here:
  3. Whan i open TCGO the game doesn't let me write anything unless i keep lciking many times in username and password for the writting line to appear and it keeps flickering and not letting me write right away, how do i fix this?
  4. Good day to everyone. I've seen so many forum posts talking about this, with literally none of them being able to properly answer this issue, so I want to ask again now. Whenever I try to install it through the normal PokemonInstaller.msi I always, at all times, no matter where the installer is located or how many files I have left from the TCGO, get the message saying: "The Feature You Are Trying to Use is on a Network Resource That is Unavailable." No forum post I could find could fix this error even remotely. All I want is to play the game again. And as mentioned. There is literally not a single file left of the Pokemon TCGO anywhere. Greeting RobinHood007_ger
  5. Client:- Windows version Expected Action:- In previous versions of client, if you are doing a Trainer Challenge match and the server goes down, your internet goes down, or your connection to the server is lost, when you re-login into the game, the match popped back up and the game resumes when you left off. Now in this version when this happens, when you re-login into the game, the game doesn't come back, and the client acts like the match never started or occurred which is annoying especially if you were about to win the match against a tough opponent.
  6. one day the TCG app randomly just stopped allowing me to login it says "invalid login or password" and I've even changed it multiple times so i know 100% that I'm typing everything in correctly. Please Help.
  7. Hello, I have an issue where my PC comes up with the message box as i try to click the installer I downloaded this from the Main official Pokemon TGCO Website This is the Error Message - "This installation package could not be opened. Verify that the package exists and that you can access it or contact the application vendor to verify that this is a valid Windows Installer Package any help would be appreciated
  8. HazzeyNight

    [GENERAL] "Connection Lost"

    For the past 2 days since i logged into my account on my friends laptop, when i go to login on my PC it just says Connection Lost, the network connection with the server has been lost. Ive uninstalled and reinstalled 2 times now and restarted my WIFI an nothing has fixed, now its not my wifi i have Giga Fiber with ATnT an i live in Houston next to the servers i get 100mb-1Gb up and down. Please Help ❤️
  9. Hello, Today i was playing ptcgo fine, came back to play later in the day and now the game is stutters to an unplayable state and will regularly turn into a blank screen and become unusable and have to be closed. I tried rebooting my PC and uninstall and reinstall. I am on PC and I believe that my GFX drivers updated but plenty of other things seem to be working fine. please help.
  10. UltanPSV

    [GAMEPLAY] Game Freeze

    I logged in, made a change to a deck, went on ladder get paired against someone. They were about to be donked but my game froze before the game finished, or at least the animation never played as I had pressed the button to use Heatran GX's Steaming Stomp attack which was going to end the game. If this is an issue with certain cards, the cards played was Welder, attached 2 Fire Energy, Switch, and attached another fire energy to Heatran GX, I pressed on Heatran GX to give me options of which attacks to use, I selected an attack (Steaming Stomp), and the game froze. By froze I mean the game looks like it got stuck in animation, my timer never goes down (stuck at 24:32 for about 10 minutes until I was kicked off the server), I could only press the buttons to open the settings, the yellow symbol around my username continued to circle indicating who's turn it is. I would prefer to use the other method of reporting a bug but I cannot make sense of the links provided as they are not links to what people say they are. I have screenshots of what my screen looked like, and 2 others that are trying to show that there has been a movement of time that shows the screen should not look like it does (the game has been frozen for several minutes, no actions have been taken, my timer doesn't go down), I can't see how to post images on this forum right now but I will edit this post when/if I see it. I would attach a game log of the game but I never got one.
  11. JJBrownie007

    [PC] Login - Connection glitch

    i dont know how to send a video file for this so here
  12. As the title says, I keep getting that error when trying to install. I deleted the Pokemon Trading Card Game folders from LocalLow and Roaming and yet I'm still not able to install it. It asks me to find a PokemonInstaller.msi file that does not exist on my computer. I've tried uninstalling the game from my PC but it gives me the same error, so that simply isn't an option either. I used to have the game installed on a different user account on my PC, but I deleted that user account so it shouldn't cause any issues. Any help would be appreciated
  13. Max_Pallet

    [GENERAL] Cant get online

    Ive been trying to get onto PTCGO on my laptop for a day or 2 now and i have not been able to get on. Every time i try logging in i get stuck at 90% and it never goes higher(once i got to 100% but it stopped there and i never got into the game). ive tried everything, closing and opening ptcgo, turning my wifi off and on, uninstalling and reinstalling ptcgo, restarting my laptop, ive tried everything imaginable. if anyone could help me that would be greatly appreciated.
  14. I have never really looked into my collection in the list view option and I have noticed Zekrom Promo XY76 in list view is spelled as "ekrom"
  15. Hi. I had reset my PC due to some permissions getting messed up, and when it came to downloading PTCGO, the installer gives me an error message saying "The system cannot open the device or file specified." I've tried installing in different locations, but it gives me the same message, anything I can do about this?
  16. Amiral_K_Lamar

    Progression perdue

    Bonjour, Je suis un ancien joueur ayant beaucoup utilisé le jeu il y a environ 3ans et je souhaite recommencer aujourd'hui. J'ai -miraculeusement- retrouvé mon compte mais le souci c'est qu'il est vide. J'ai du refaire le tuto, et ensuite j'ai eu la surprise de ne plus voir les decks que j'avaient longuement composés et les nombreuses cartes que j'avais réussi à rassembler et dont la grande majorité provenaient des codes inclus dans les boosters. Mes statistiques et mes jetons sont perdues, mon historique d'échanges aussi. Seul subsiste mon personnage et mes poképièces. Ma progression est-elle définitivement perdue ou bien il y a encore un espoir de tout retrouver ? En vous remerciant.
  17. So i found out that i am muted by a moderator and it says to check my email but i don't get any message and i don't know how to get an email i check spam folder and everything but nothing is showing up (as far as i remember i have chatted to my friends maybe something from there got me banned )
  18. If you use Seaking UNB 49's attack Enhanced Horn while Glimwood Tangle is in play, you don't get to chose to flip again using the Stadium and the opponent gets to chose instead. This happens regardless of Seaking having a Tool attached or not. I managed to replicate the situation this happened in. Here's the game log: Game Log Output Begins Here:
  19. Bug is consistent and can be recreated. Evolving Kirlia into this specific Gardevoir freezes the game.
  20. Hello, I'm using a Window's 10 laptop and I'd like to install the game on a USB drive to play. I downloaded and installed the game to the drive. Opened it up and it ran fine for a about 8-10 minutes. Then the game suddenly crashed and I cannot get it to start again. I have uninstalled and reinstalled, restarted, and still does the same. The small loading window pops up, the loading bar gets about a quarter of the way across and then a Red Exclamation Mark ! pops up and it disappears. No error message or anything. Are there special permissions I need to allow on the drive? Is it possible to even run the game from the USB? (its a brand new USB with tons of space.) Thanks for any advice or knowledge!
  21. gongeta111

    help me and my friend

    help look at this [Link removed by Mod_RedDragon]
  22. I have been having trouble typing in the game, to log in or to redeem codes, etc. I also can't get any of the drop down menus to work. I've tried changing the resolution, changing between fullscreen and windowed, and everything else I could think of to solve the issue on my end. Has anyone else been able to find an issue for the problem?
  23. every time i click log in it load to 90% then just stops and the refresher stops at 50% and every time i try to uninstall it gets user profile error so i have to go in to change and do it that way
  24. Hello you awesome people of the Pokemon Company, could you transfer my PTCGO data to my new PKMN account The old screenname was PokemonFan91609 The New Screenname is HewoTrainers
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