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Found 236 results

  1. I'm trying to download the game but it gave me a download of 8 hours for 289mb that is way to slow pls fix that
  2. Hello, tonight I tried to login into the game (like I successfully did in the morning) and the loading bar went up to around 70% and it failed, over and over again, going really slow in the process. I tried to uninstall the game and I got the well known "Property USER Profile" error. So, I went to https://www.pokemon.com/us/pokemon-tcg/play-online/ to download the game again, and the download is REALLY slow, like 5,0 kbps (my internet connection usually goes for 5 mbps). I tried in Chrome, Edge and Firefox, all the same stuff, over and over. Tried a different WiFi, no luck. Tried via a LAN connection, also no luck. I'm playing on Windows 10 - x64, 8GB RAM, Intel i5-7200U What's going on? thanks
  3. Its been a while since I've played but I'm looking at getting back into it. Since I've last played, I've gotten a new keyboard and mouse. Whenever I start the game up I can click through the opening logos but then I can't click on the "Log In" or "Start" buttons. I logged back in through the Pokemon website and I was able to click the "Log In", but then neither the mouse nor the keyboard would let me do so.
  4. Slow, as in it has loaded 18% in as many minutes in my last attempt. It wont even work if it reaches 100%. Most of the time it gets stuck part way. I had the game working before I started having this problem. I have repeatedly tried to uninstall, manually all other related files and reinstall. Still no luck. Any help would be much appreciated. I have no idea what is wrong.
  5. Hello, I keep trying to install Pokemon TCGO and every time I finish installing and open it up: it gives me an error message saying I should let the developer know what went wrong and that there was a folder with all the information on the crash. Not only that, but occasionally upon opening it up (I've attempted this several times) and closing the crash/error window: it would cause my graphics card to fail with Video TDR Failure. I've done a clean uninstall (using the program and various other ways) to no avail and don't quite know where to send the error folder. Is this the place I'm supposed to consult first? If it helps: I'm running it on Windows 10 and have an AMD Radeon Graphics card that is up to date. I think here's the important info from the text document: aticfx32.dll caused an Access Violation (0xc0000005) in module aticfx32.dll at 0023:72782086.
  6. Right around the time that the most recent refresher/client update came out, I ran into an issue with the client. Upon launching the client, I am greeted with a black screen. After a few seconds, the refresher automatically opens, also to a black screen. I've tried everything: waiting to see if anything happens, opening and closing the client multiple times, running with Windows 8 Compatibility settings, restarting my PC and uninstalling and reinstalling the client. Is there anything else I can do? I'd really like to get this figured out before Ultra Prism comes out so I can get back to playing and collecting again!
  7. Hi, I was having trouble with the latest update for PTCGO and followed the steps to reinstall the game, however, when I downloaded the disk image, it keeps coming up as damaged and I'm unable to reinstall the game. How can I get around this? I have provided an image of the Error I keep getting. Thanks Lee
  8. Is the new patch live yet? I tried to open the game and got the refresher screen saying there was a new version available (2.49), but it does not seems to be downloading anything, the progress bar is missing from the screen and the only buttons available are "close" and "repair" while "play" is disabled. Do I have to reinstall (like with almost every update, which gets old, by the way) or is it because the new version is not live at the moment?
  9. Hello Trainers, Trainers using Mac OS version 10.12 or higher might run into an issue with the installer freezing at "Please wait while the refresher is patched". If you or a friend are experiencing this issue, there are a couple of solutions to attempt that should fix this. Solution 1: The first is to go into your Applications folder and open the 'Pokémon Online Trading Card Game' folder. Move the application from this to the main Applications folder and then delete the empty TCGO folder. Solution 2: If this does not work, you may need to try a "full" uninstallation if you experience issues such as the patcher/refresher stalling after an update, the client freezing or crashing, or trouble hanging during loading up. Important! During the uninstall process you want to be sure to remove the all associated game files. Please follow the below steps to perform a complete uninstall. Delete the folder named TCGO, along with any downloaded installation files. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'. Go to 'Cache' folder. Delete any/all Pokémon related folders you find. From the 'Library' again, go to 'Saved Application State' and delete the "unity.The Pokémon Company International.Refresher.savedState" folder. Empty your trash and then restart your Mac. Ensure that you've deleted all previously downloaded versions of the game. Visit http://pokemon.com/playtcgo to download the latest game installer. More Info: Please also confirm that your machine meets the minimum specifications required to run the TCGO (found at the bottom of the download page). You'll also need to ensure you have a strong and stable internet connection, as the TCGO requires constant communication with the game servers. NOTE: If you find you have any further difficulty, please submit a support ticket with your system information. You can find detailed instructions for how to do so here: How do I provide my system information (such as DxDiag) to the support team? If, after reinstallation, you encounter the same issue, please use the following steps to launch the game client: Go to the Applications folder and the Pokémon Online Trading Card Game folder. Right-click on the icon and select 'Show Package Contents.' In the resulting folder, go into 'Contents' and then 'MacOS' There will be a file called Pokemon Trading Card Game Online. Launch this file. It will open a terminal which will run before the game launches. At this stage, you should be able to close the Terminal and run the game as normal. If you do continue to experience issues, please provide us with your system specifications (instructions on how to do so can be found in the following support article: How to retrieve system information. If you continue to experience issues, create a support ticket at www.pokemon.com/support by doing the following: Click "Sign In" near the top to sign into your account and open up all options Select the "Request Support" tab and then "Ask a Question" link Fill out all the required filled and give a detailed description of the issue, including the steps already taken to attempt to resolve it It's best to provide your system information to the support team right away. Instructions on how to do so can be found in the support portal here: How to retrieve system information. Once everything is filled out, select "Finish"
  10. AurelioTheMaste

    I Can Install PTCGO

    someone can help me, try to reinstall the ptcgo first delete the installer with the old version and download the updated installer and then ask me the "PokemonInstaller.msi" then look for the installer I downloaded but I get error, Someone has a solution Posts: When I give it to cancel when it asks me that same it asks me and it does not let me install it I have a screenshot but I do not like to send them so that they see it
  11. wafflestreet

    Galaxy Note 8 Not comparable

    I would like to know if there is a near future where Poke.on TAG Online is playable on the latest and most capable smartphone out there. Samsung Galaxy Note 8 Thank you.
  12. TeamVanillaFox

    Problems with Reinstallation

    Dear Pokémon-community, After I had some trouble with the Login I decided to deinstall and reinstall Pokémon TGG. Unfortunately I haven't been able to reinstall it ever since. I can download the Installer, but as soon as the Installer starts the installation process, I get an error message that tells me something like this: I cannot install the programm from this source. Then I am asked to search my computer for a different source/path from which to start the installer. But no matter what I chose, it always says the same and same thing again. I tried to copy the installer to different locations (documents, desktop, etc.) but it still won't accept it. Does anyone have an idea what I could do about this? I am very grateful for every hint in the right direction. Thank you so much in advance! Greetings from Germany TrainerinChrissy
  13. Maxat76

    Scanns gone

    Hello. After upgrade sw. My sons scannes are totally lost.. all the scanns/Cards Are gone. How to fix?
  14. I have a problem or actually two problems. If I need to find a pokemon in my collection and searching for the name, there are no cards found even though I have the cards and if I have to make a new card set, it is no longer in alphabetical order.. The other problem is all text in the game is no longer normal before I updated the game there was trade now there is hud.buttons.trade.tooltip. It's all a bit confusing because there is no information that you need. If I'm in my collection and want to find a poker card by searching on the name, there are no cards found even though I have the cards. Another problem is the actual teaspoon in the game is hard to understand. Before this update stood there trade now there is *****************.tooltip and that's all text.
  15. What happened to the Android beta version of this app? Cause i just noticed that it has disappeared from my beta app list.
  16. All of the buttons on the game launcher seem to be broken. They're all labeled by the code name, not the actual name. I've attached a screenshot below. Game still works, but it's getting really annoying and difficult to use with this glitch. Running it on a Mac, I've tried uninstalling and re-installing, and I've tried waiting. This came up about 2 weeks ago and I thought it was the server since it came out of nowhere, but it still isn't fixed. Running on Mac: Visual of what's wrong: Imgur link (Apparently I can't attach files and I can't send links. Let me know if there's a way I can send a pic of what's wrong if you need it) Thanks for your help fixing this.
  17. awesomesauce512

    [MAC] Patching - Stuck on Refresher

    Every time there is an update - the refresher gets stuck on the Mac. It usually takes 2 weeks, then it starts working again. I've gone through all the troubleshooting information offered, but couldn't this simply be fixed so it doesn't happen EVERY SINGLE TIME???? It's very frustrating.
  18. Please fix this problem asap. I've spent way to much time on this game just to give it up.
  19. I downloaded the app for Mac, double checked this already, and when I click to open the app it doesn't do anything. Just shows icon in toolbar like its open but is not actually open or doing anything.
  20. I uninstalled PTCGO about 2 weeks ago and now would like to install, again however ever time I try to install I get an error message saying "The older version of PTCGO cannot be removed. Contact your technical support group." Anyone ever had this I am on windows 10 I have tried going through my Registry files and deleting all the Related files also I have run CCleane to no avail. any help is appreciated Thanks in advance
  21. Whenever i turn on the app it says That i have to Update to play but when i go to AppStore there is no Update and it just says Open not Update........ please help!
  22. PokemanzGuy420

    Weird storage glitch

    So I installed the google play store on my fire tablet 7, so I could play Pokemon tcg online, it installed and I had plenty of room left, about 450MB, and the game loaded fine, but then my system said low storage and I had only 100MB left, so I thought, oh just some downloaded files for the game, so I deleted some games and had 1GB left, and I opened up the game again and a CRITITCALLY LOW STORAGE alert popped up and I had only 80MB left, please tell me why most of my tablets storage has disappeared.
  23. Akitiera

    Stuck on refresher update

    Hi, I wanted to get back into the card game when Sun and Moon was released, however, TCG online won't load at all for me. I've tried uninstalling and reinstalling it multiple times following different directions provided on the internet. For example, made sure all the files were deleted and reinstalled it. I even tried running it as administrator but I still have exact same problem. It tells me to wait as it checks of a refresher update. I had it up for two hours and there was never a loading bar. If anything, the screen appears frozen. Operating system: Windows 7 Processor: Intel Pentium CPU G630 @2.70Ghz RAM: 6.00GB I was able to play it two years ago on this computer, so I don't know if it has something to do with a recent update or what. Any help would be appreciated.
  24. Hey there! Looks like a few folks are running into an issue uninstalling/reinstalling the game on PC when it's installed in a language other than English. Players may receive a "property.USER_PROFILE cannot be accessed" error when attempting to uninstall the game through the Programs menu. While the dev team works to address this issue, the workaround for this issue is to run the Pokémon TCG Online installer file and selecting "uninstall." To do this on PC, find the installer (should be named PokemonInstaller.msi) and re-run it, but select the "uninstall" option. Hope that helps! Stay cool everyone!
  25. Hey there! Some Mac users are experiencing issues after the latest update to the Trading Card Game Online in which the patcher stalls at the midway mark. There are a couple of solutions to attempt. The first is to go into your Applications folder and open the 'Pokémon Online Trading Card Game' folder. Move the application from this to the main Applications folder and then delete the empty TCGO folder. If this does not work, you may need to try a "full" uninstallation if you experience issues such as the patcher/refresher stalling after an update, the client freezing or crashing, or trouble hanging during loading up. Important! During the uninstall process you want to be sure to remove the all associated game files. Please follow the below steps to perform a complete uninstall. Delete the folder named TCGO, along with any downloaded installation files. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'. Go to 'Cache' folder. Delete any/all Pokémon related folders you find. From the 'Library' again, go to 'Saved Application State' and delete the "unity.The Pokémon Company International.Refresher.savedState" folder. Empty your trash and then restart your Mac. Ensure that you've deleted all previously downloaded versions of the game. Visit http://pokemon.com/playtcgoto download the latest game installer. More Info: Please also confirm that your machine meets the minimum specifications required to run the TCGO (found at the bottom of the download page). You'll also need to ensure you have a strong and stable internet connection, as the TCGO requires constant communication with the game servers. NOTE: If you find you have any further difficulty, please submit a support ticket with your system information. You can find detailed instructions for how to do so here: How do I provide my system information (such as DxDiag) to the support team? If, after reinstallation, you encounter the same issue, please use the following steps to launch the game client: Go to the Applications folder and the Pokémon Online Trading Card Game folder. Right-click on the icon and select 'Show Package Contents.' In the resulting folder, go into 'Contents' and then 'MacOS' There will be a file called Pokemon Trading Card Game Online. Launch this file. It will open a terminal which will run before the game launches. At this stage, you should be able to close the Terminal and run the game as normal. If you do continue to experience issues, please provide us with your system specifications (instructions on how to do so can be found in the following support article: http://support.pokemon.com/ics/support/default.asp?deptID=15227). If you continue to experience issues, create a support ticket at www.pokemon.com/support by doing the following: Click "Sign In" near the top to sign into your account and open up all options Select the "Request Support" tab and then "Ask a Question" link Fill out all the required filled and give a detailed description of the issue, including the steps already taken to attempt to resolve it It's best to provide your system information to the support team right away. Instructions on how to do so can be found in the support portal here: http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=2183 Once everything is filled out, select "Finish"
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