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  1. I recently got a new update and still crashes. Its on windows BTW. :angry:
  2. Baby Pokemon and their EX-Counterparts are being treated as the same card. Two examples, Yveltal (XY-78) and Yveltal (XY-79) are being treated as the same card, therefore I am unable to add 4 copies combined. (1 of one and 3 of the other). I should be able to add 4 Yveltal and 4 Yveltal-EX. Another example is Xerneas (XY-96) and Xerneas-EX (PR-XY07). I can't add more than 4 combined of these two cards when I should be able to add 4 of each. I actually use the promo version of the Xerneas-EX so the problem doesn't seem to be conditional to the set in which the cards belong. Thanks.
  3. I won 12 games in trainer challenge with my hydreigon themed deck and it said I needed 12 wins to unlock a booster pack but that booster pack never appeared.
  4. Game based actions, or whatever they're called, don't work. A big one for me is revenge. I am not getting the extra 70 dmg. I have a deck that is built around that, and has items to boost attack even further, but it still only does 20 dmg!!! I lost 3 games because of that. Other similar attacks won't get extra dmg either. I forget which ones though. And some items also don't work. Like Muscle band or something, the one that boosts attack, sometimes won't work. It just flops. UGH!! Help?
  5. I have a primal clash ´s pack in my collection. This afternoon, i tried to open the pack but the game said me that it ´s in trade but, it isn´t true. Help please
  6. Hi, A week a go I've set a public trade asking for a Shaymin-EX Full Art and offering a Shaymin-EX Regular Art and a Gallade-EX Full Art (all cards from Roaring Skies) but the pop-up saying "Congratulations! You have created an offer!" never appeared and the trade never made to public. So I've restarted my game and nothing happened after that either and my cards are locked till this moment, I've opened a ticket on support but a solution was offered me almost 5 days after the incident and it did not solved my problem at all, they told me to reinstall the game and clean my internet cache, thats why I'm opening this topic. Could someone take a look at this issue for me? I really need those cards unlocked and the trade undone Thanks in advance =)
  7. So I logged in and all my "for trade" and "for wants" where untagged. I tried logging out and back in but that didnt help. I slowly started tagging my stuff again but I don't want to waste my time if they are just going to get untagged again. Whats up with this? EDIT: They are back to normal and tagged again after logging back in yet again. It did get rid of the couple tagged "for trade" cards I didnt own anymore. Other then that everything seems like how it was before.
  8. I like to use Virizion EX but I see how herbal energy will work with the ability Verdant Wind by removing special conditions when attached to an active pokemon but will not work with the attack Emerald Slash as in they will not be cards you can select to attach to your pokemon after using Emerald Slash. On the card Virizion EX it shows a leaf which is the sigh for grass energy but isn't Herbal energy a grass energy? So what I would like to see happen is that when Emerald Slash is used you can now select 2 herbal energy from your deck if you want to attach to one of your pokemon. I don't know if this is the way it is suppose to be or if the game has an error. Why would herbal energy work as grass energy with Verdant Wind and not Emerald Slash as both are marked with a grass leaf sign on the card and so it doesn't make sense.
  9. I've purchased two theme decks in hoping of getting into the card game. I've realized that I was able to play online with my cards. I went to put my codes in and i was able to redeem the theme decks, but I cannot find them ANYWHERE! I checked my collection, my decks, everything. Can someone fix this bug...
  10. No matter what i do, bust in wont work... ive tried it in many different matches
  11. I was playing a Golbat/Crobat deck and at some point played a Golbat, the game lagged a bit, I might have clicked OK without selecting anything accidentally. Anyway, it's ability never went off, there was no damage placed. Here's the game log for that turn.
  12. So I go to deck manager, I click on view deck, then print. I am printing to a file but I dont see why that would matter, its still a valid printer driver. As soon as I do that the game says Ive been idle too long and disconnects me. out of three times I've tried, it completed once. It still kicked me out but at least it created the file I think its because the game goes into "not responding" mode while its printing and the server thinks the game is gone. PS. Staff Testers this may be a good way to debug the issue where you cant log back into the game after you have been disconnected because its right now a reliable way to get yourself disconnected.
  13. It seems like my water energy cards briefly flashed, but then stopped being selectable forcing me to concede since the clock was still ticking down and I couldn't do anything. e: I don't see any way to attach screenshot of my game, so I'll just write down the version numbers: Server: Client:
  14. I'm sicking and ******* tired of this game always freezing, always crashing, or unable to adequately handle certain cards and causing me to lose matches time and time again. I'm currently sitting here after having KO'd an opponent's Pokemon hav8ng a dominant lead on the game and being unable to select a prize or do anything, with the opponent's Pokemon just sitting there with a negative HP count, being told by "Cammie" that I'm inactive and just mindlessly clicking resume as my only option in hopes my opponent will leave. But rather than making sure the game actually ******* works well as official software representative of Pokemon and the Trading Card Game and has Android support which has alarger marketshare than apple, let's make sure we design silly little characters with irrelevant bios and nonsensical language filters, we can let things get too ******* real can we! Let's see how ******* long it takes for a member of PTCGO to get a hold of me, if at all. This is shameful and should not be affiliated with the well-established and quality (more or less) and franchise that is Pokemon.
  15. Litrally I was going to trade when all of a sudden I had no cards! My decks were whiped out mostly everything was. Ign: YouthfulSaturn I can post more if you want to know a bit about this
  16. I am unable to use any of my custom decks. They all have warning symbols next to them.
  17. The problems i am facing is given bellow will anyone help me to solve this problem? I would be very grateful if anyone does. 1.when i try to apdate my game,it tells me to wait until the refresher is being patched but after loading half it stops to load and it also doesnot complete if i wait a whole day. 2.often during i am playing a vs battle my computer hangs and i have to restart it to solve the problem. 3.whenever I buy a new booster pack and open it says loading pack image and contents and then after it loads to half it aso stops loading. These are the problems that i am facing. And also because of these I am not being able to progress in the game.Please anyone tell me how to solve these problems.
  18. Hey there! You may have noticed the mods changing up many of the topic titles here in the forums. This is our campaign to organize the support forums and expedite passing information to the development team! We're hoping these titles will also help show what popular issues are coming up or being discussed. We'd really appreciate your help in this! By using the following title format for the support forums, it would help us understand the root issue and get information to the development team faster: All titles should be prefaced with either [CARD] or [GAME] Rulings questions or clarifications should be listed under [CARD] [CARD] topics should be followed by the card name and expansion + card # and a short description [GAME] topics should be followed by the affected game component + a short description: Avatar Chat Collection Deck Manager General Help Notifications Options Profile Shop Tournaments Trading Trainer Challenge Versus Mode Don't forget to apply all the proper tags! Your dedication to the Pokémon TCG Online game and your reports are really appreciated! Thanks everyone!
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