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  1. Posting here because the reply I got on the support ticket I submitted makes me think support completely misunderstood or couldn't comprehend the problem. I opened a Rescue Season box and received 4 Volcanion. Those Volcanion should be league promos. However, they do not show up when using the "League" filter and do not have the league promo stamp.
  2. Many of the XY Promo cards released near the end of the XY life cycle are erroneously showing up as Full Art when using the respective filter. Here is a complete list of cards: [table] PokemonCollector # Celebi XY187 Manaphy XY190 Mew XY192 Meloetta XY193 Darkrai XY194 Jirachi XY195 [/table] This isn't in the Known Bugs thread, either.
  3. To All, I'm kinda new of this game and kinda confused. Please help me on my problem, I have two XY-Evolutions booster packs, one is untradable and the other is tradable, I just want to open the untradable pack and leave the other as it is for future trade. Thanks in advance.
  4. So yesterday Feb 3, I was going to trade my decidueye GX, but when I went to trade it didnt work because pokemon wasn't allowing trades at the time. So what had happened was it said that i had a new private trade offer and it was the trade that i clicked so i clicked on it but i could accept it, and i was really confused so i just clicked reject trade. After awhile i was looking up other trades for my decidueye but i couldn't find any. So i decided to look at my collection to see if the trade really did go through and i didnt have my decidueye GX, but when i look at my pokemon i saw that my Decidueye GX was locked . Did you have the same problem? if so how did you fix it?
  5. I'm supossed to have completed, Double Crisis, Base set and Breakpoint, but in the spanish version of the game it only shows that i have completed nly Breakpoint and in the english version only DOuble Crisis
  6. Hello, people! My name is Max and I live in Russia (so I play PTCGO on Russian). I must admit that bug happens only with russian client of the game. These are the bugs: 1) All Dark (D) Pokemon of XY-BreakThrough (XY08) set appear incorrectly. Instead of card there's just a window for a card and some of cards text. All other cards of this set are correctly translated. 2) Many cards of XY-Furious_Fists (XY03) and XY-Phantom_Forces (XY04) appear in English in Collection and Battle (but they are translated in physical equipment of card game), though all sets from BW01 through XY09 are translated correctly (excluding these two and BW-Plazma_Freeze) 3) BW-Plazma_Freeze set hasn't been translated in Russian (but supposed to) I think you can correct this mistakes and dont make them in future) Sinserely, SinitsynS
  7. I redeemed my 2016 world championship deck in the tcgo. My cards are not there, the only things that actually appeared in my collection is the deck box, sleeves, and coin. I redeemed it a couple of days ago, I heard it sometimes takes time for redeemed cards to appear. I feel that if they are going to appear they would have already. What can I do to get my cards?
  8. I had several Meloetta promo cards and sleeves from the December event that suddenly vanished. What happened?
  9. Today, I notice that my deck was unable to play for a Versus Match and I couldn't discover the reason why. I deleted the deck and tried recreating it until I noticed that I couldn't find Genesect (XY #119). After a couple hours of downloading and reinstalling, I figured on clicking on the "Not Owned Option". When I found the card it had a little indicator on the top and when I mouse over it reads "Asset Download Error". I don't know what it means by asset download error and I would like to know if this is due to an error on my part or the game?
  10. Title says it all, The theme decks that you can unlock cards for ingame through the Trainer challenge have had their unlockable cards reset. e.g. porygon is back in the Hidden Depths deck instead of the Ancient Trait Gyarados.
  11. So some of my completed sets are not shown anymore in my statistic: Ancient Origin, Dragon Vault, Steam Siege. I haven't made any trades regarding Dragon Vault cards so I think that might be a bug. I wonder if anyone has the same problem as I do.
  12. I'm currently at 880 Versus Ladder points. I didn't get my Genesect-EX reward at 690 versus ladder points YET I got my Rare Holo Chest at 820 versus ladder points. When I looked at my collection, 1 Genesect-EX was missing. So I check for any other missing stuff on my collection. When I looked at the "packs" tab, I lost 1 tradable steam siege pack. Please help me.
  13. SoulReaper387

    Empty Collection

    My collection is completely empty. I tried reinstalling and restarting my computer but it still is empty. It says "No items found matching the filters" even when I turned off filters. I know I still have the cards because my custom decks still work but I can't make a new deck or open booster packs because nothing shows up. Please help.
  14. pkrsgenome

    Pokemon TCGO Bug

    I'm currently at 880 Versus Ladder points. I didn't get my Genesect-EX reward at 690 versus ladder points yet I got my Rare Holo Chest at 820 versus ladder points. When I looked at my collection, 1 Genesect-EX was missing. So I check for any other missing stuff on my collection. When I looked at the "packs" tab, I lost 1 tradable steam siege pack. Please help me.
  15. This is only on what I can assume is the reverse holographic version of the card. The EX will not be there in black text but when you move the mouse over the card, you will be able to make out the letters E and X next to Mewtwo. As I do not own this card physically, I cannot confirm if it is on there. Edit: After testing a deck with it in, I can confirm that this is just a visual bug. The game does not treat it as an EX card.
  16. Sammetje

    Can't see my cards

    Ever since the last update, my cards won't show. I found out after redeeming the newsletter code for an XY booster, which didn't show. I've restarted the game and the computer, but nothing would show up. Now, I just bought a Mewtwo XY Deck in the shop, and that won't show either, but the 500 coins did get charged :/ it isn't a wifi problem either, since everything else is loading and working
  17. mommyrocks2005

    I can't trade. Is this a bug?

    On my iPad, The Trading function has a symbol of a screwdriver and a hammer next to it (presumably meaning fixing). However, I have never been able to trade on an iPad. I get the notification and can mark cards, but I can't actually enter the trade tab. Is this a bug?
  18. BrodieDLaw

    Issues with the 2.40 update

    Well i was done with the update and after loggng in i was ready to view my collection in order to build a new ******* my surprise my cards can't be viewed saying "No cards were found matching the filters", thing is turning on or off the filters makes no difference .... Please help, any suggestions ??
  19. Ishobi

    Invisible deck boxes!

    For some reason some of the gameplay items specifically the deck boxes are not visible on my screen. I wonder if it's only me or did it happen to everybody else. It's been like this since the last update. What should I do?
  20. I was playing the TCG on my iPad, and it froze as it was "building" the pack...now I'm out one booster. Please help me, might Pokemon devs! <**
  21. Chaos Control should have a Blue Tyranitar coin. Steel Sentinel should have a Silver Steelix coin. Neither deck included a coin when I opened them.
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