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Technical Support

Problems with installing, patching and game crashes for the Pokémon TCG Online are reported and discussed here.

5,685 topics in this forum

  1. Regarding Android Phones 1 2 3 4 6

    By TPCi_Samhayne,
    • 141 replies
    • 36.4k views

  2. Mac OS 10.12 or higher patcher stalls at 50% troubleshooting

    By Mod_Snow,   
    • 0 replies
    • 8.3k views

  3. Mac Troubleshooting - "Please wait while the refresher is patched"

    By Mod_Turtle,   
    • 0 replies
    • 6.4k views

  4. PC: property.USER_PROFILE not found error

    By Mod_Snow,   
    • 1 reply
    • 16.3k views

  5. Reporting Technical Problems

    By Mod_Snow,
    • 0 replies
    • 8k views

  6. I have completed pokemon tcgo tournaments but have not recieved awards yet.

    By tashiromo,
    • 1 reply
    • 32 views

  7. Android - "Could not reach pokemon.com login service. Try again in a minute."

    By pokkymen,
    • 1 reply
    • 33 views

  8. Reactivating "dismissed" game warnings (resetting in game settings)

    By HandsomePrints,
    • 0 replies
    • 30 views

  9. Account Suspension inquiry

    By Super_BMO,   
    • 1 reply
    • 29 views

  10. Help needed with email issue

    By Thegreatyveltal,
    • 3 replies
    • 53 views

  11. Not installed on Windows 11

    By KAMEHb,
    • 1 reply
    • 33 views

  12. Game Crashes at login screen with a white screen (404 error)

    By Jcoulsey,   
    • 2 replies
    • 85 views

  13. You have no red location Propetry.USER_PROFIE.

    By Flix12YT,
    • 1 reply
    • 24 views

  14. TCG redeem cards

    By Tortuga130,
    • 0 replies
    • 27 views

  15. Pokemon TCGO Space

    By Mahin199,   
    • 0 replies
    • 19 views

  16. [iPAD] On IPad lost connection in game ..

    By Angrypanda91,
    • 1 reply
    • 37 views

  17. [PC] [iPAD] Losing connection in games

    By Hawtiebabe,   
    • 4 replies
    • 114 views

  18. Random Account Suspension

    By Ryth3m,   
    • 1 reply
    • 49 views

  19. What time do codes become active?

    By Figure09x,
    • 0 replies
    • 58 views

  20. [iOS] Other - Cards won't load on iPad app

    By Villas0803,
    • 2 replies
    • 166 views

  21. [GENERAL] Stuck on 90% loading

    By Mahin199,   
    • 2 replies
    • 65 views

  22. Game Not Working/Hacking?

    By MacFiend420,
    • 1 reply
    • 61 views

  23. Can’t collect cards for my son on Pokémon TCG

    By RhinoFamily13,
    • 1 reply
    • 36 views

  24. [PC] How To Install

    By DesolationTroop,
    • 1 reply
    • 76 views

  25. Log in

    By dan41672020,
    • 0 replies
    • 43 views
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