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Technical Support

Problems with installing, patching and game crashes for the Pokémon TCG Online are reported and discussed here.

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5,519 topics in this forum

  1. Regarding Android Phones 1 2 3 4 6

    By TPCi_Samhayne,
    • 140 replies
    • 31.7k views

  2. Mac OS 10.12 or higher patcher stalls at 50% troubleshooting

    By Mod_Snow,   
    • 0 replies
    • 8k views

  3. Mac Troubleshooting - "Please wait while the refresher is patched"

    By Mod_Turtle,   
    • 0 replies
    • 6.2k views

  4. PC: property.USER_PROFILE not found error

    By Mod_Snow,   
    • 1 reply
    • 14.7k views

  5. Reporting Technical Problems

    By Mod_Snow,
    • 0 replies
    • 7.7k views

  6. [GENERAL] Other - Cannot locate second copy of deck

    By DonaPixoxa,
    • 5 replies
    • 62 views

  7. [GENERAL] Login - Wrong Password (am i being hacked ?)

    By LunarFoX1984,
    • 2 replies
    • 17 views

  8. [PC] - Installation - Game shows code than crashes when i try to log in

    By whitekyreum2,   
    • 4 replies
    • 44 views

  9. [ACCOUNT] Missing Cards

    By Umic93,
    • 3 replies
    • 56 views

  10. [GENERAL] Login - Unable to log into newly created account

    By nickyfry1980,
    • 2 replies
    • 29 views

  11. [ACCOUNT] Didn't get booster pack after completing rare challenge

    By Sergio_RS,
    • 3 replies
    • 80 views

  12. [GENERAL] Other - Muted?

    By pokemonkeane33,
    • 1 reply
    • 34 views

  13. Pokémon TCG Codes gone:

    By KoLdChilZ,
    • 2 replies
    • 39 views

  14. [MAC] Installation - PTCGO gets stuck loading data from server at 94%.

    By adrenlineskater,
    • 1 reply
    • 45 views

  15. Time Played

    By FLYING_H,
    • 0 replies
    • 26 views

  16. [GENERAL] Other - Screen Won't Maximize/Cannot Fullscreen

    By Knightman00,   
    • 6 replies
    • 2.7k views

  17. [GENERAL] Login - ''Servers are currently offline or your network connection is not active" error

    By ruse_sr,
    • 11 replies
    • 7.3k views

  18. [GENERAL] Login - Cannot sign into the game but can sign in through the website

    By Leaping_Luna_,
    • 2 replies
    • 52 views

  19. [GENERAL] Patching - Game not starting

    By kuyrem1982,
    • 3 replies
    • 103 views

  20. Glitch in my collection

    By RSheppard7,
    • 3 replies
    • 65 views

  21. [GENERAL] Other - Unable to find collection

    By GreatGarloo,
    • 2 replies
    • 52 views

  22. [GENERAL] Other - 'This Deck Is Not Valid For Theme Format'

    By Mugrub,
    • 2 replies
    • 91 views

  23. [ACCOUNT] Logged in to my account, presented with tutorial, entire account is gone???

    By GambinoLynn,
    • 2 replies
    • 76 views

  24. [MOBILE] Help! Seemingly being remotely hacked by sore losers

    By Tyrus21,
    • 8 replies
    • 118 views

  25. [GENERAL] Other - How do I change my son's social preferences?

    By lazyllama2,
    • 2 replies
    • 86 views
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