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  1. Today
  2. Mod_GuruLot

    [ACCOUNT] I lost all my stuff

    Hello kodking, I'm sorry to hear your account could have been hacked. We recommend some things to prevent it from being hacked in the future: - change your password on a regular basis, for instance, every couple month - don't share your login information with anybody at all - watch out for the security of devices you're using Should you have login issues when you try signing back in, please submit a support ticket by clicking the support portal link in my signature and selecting the "Ask a Question" option after logging in. Hope this helps!
  3. Mod_GuruLot

    Any Chance of a Refund?

    Hello Parnfarny, Thank for your positive feedback on our support team! I'm glad to hear you got a full refund and are happy.
  4. Felidae_

    Major problem with time clock.

    There is a major difference between playing it slowly / looking for outs and not conceding too early (which I'd encourage everyone to do) and obnoxiously letting the clock run down, just to waste the opponents time. Please don't encourage this toxic behaviour.
  5. Mod_Lyam

    Major problem with time clock.

    Hi lk1123, Thank you for taking the time to send us your feedback/suggestion. We regularly share player feedback and suggestions with our development team and will pass your message along to them. Pokémon strongly encourages players to submit feedback and comments, so that this game can offer the best experience to all of you. Even though we do not always implement every suggestion we receive, we always read and pay attention to every single comment.
  6. Mod_PãodeQueijo

    Pokémon TCG: Lata Power Partnership

    Lançamento: 6 de Setembro de 2019 Uma poderosa parceria é importante para o TAG TEAM -- e bons parceiros trabalham mais para vencerem juntos! Escolha a profunda história e poder psíquico do Mewtwo & Mew-GX, os nervos de ferro e foco do Lucario & Melmetal-GX ou os transformadores ataques do Garchomp & Giratina-GX na lata Pokémon Trading Card Game: Power Partnership. Cada uma dessas fantásticas latas contém um destaque TAG TEAM Pokémon-GX, sua união selada e testada em batalha! Também poderá obter quatro pacotes booster Pokémon TCG e um TAG TEAM GXmarker de resistente metal. Pokémon TCG: Lata Power Partnership inclui: 1 de 3 foil TAG TEAM Pokémon-GX com arte especial: Mewtwo & Mew-GX, Lucario & Melmetal-GX ou Garchomp & Giratina-GX 4 pacotes booster Pokémon TCG 1 marcador metal TAG TEAM GX Uma carta código para o Pokémon Trading Card Game Online Pokémon TCG: Lata Power Partnership estará disponível a partir do dia de 6 de setembro de 2019 no Pokémon Center e onde produtos Pokémon são vendidos.
  7. RobRatt

    Major problem with time clock.

    Am I the only one that thinks this is really funny? Player A builds a "stall deck," designed for the sole purpose of milking the clock, and preventing his opponent from playing an otherwise good deck. Of course, frustrating your opponent's play is a bonus (hoping they just give up and quit). And then gets upset when Player B does what they can to still win the game? Yes, most players know that stall decks are a viable (alternate) strategy to winning. Other players though, are going to play a completely different game, trying to recover from a bad situation. It comes with the territory. They're going to be slower. And they don't know the staller's deck list. To say, "It's ridiculous that they don't concede. We need to stop people from stalling against my stall deck once it's set up." is hilarious.
  8. kodking

    [ACCOUNT] I lost all my stuff

    it fine @RobRatt i get how hard it is to try and figure out the tone something can be typed by and meant to be, i got what u meant by the info bit, i am gonna log back on this afternoon as i have not been on since i realised what happened to my account. hopefully this is just somethin temporary.
  9. Mod_RedDragon

    [GENERAL] Other - Returned to missing items

    Hey there! If logging in/out a few times hasn't resolved the issue with missing items, you may be signed into the wrong account In this case, please check to see if you have another account that may have your collection. You could also submit a ticket with our support team for further assistance as well. They should be able to look into this a little further for you. To open a support ticket simply click the link in my signature, select the PTCGO option, and then select "Contact Us".
  10. Mod_RedDragon

    [GENERAL] Installation - Problem

    Hey there! I would suggest sending in a support ticket for additional assistance. You can create a ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". It would also be helpful to include a screen shot of what you are seeing on your end and include it with your ticket.
  11. offline_play

    Forum Norm! (New! Come Check It Out!)

    Nightly News 18 Will bring you a partial list of dates for the 2020 regionals TCG tournaments. US, and a couple in Europe. Latin America and Oceana to follow. I wonder if this'll actually post. Date Location TCG Format Sept. 28–29, 2019 Atlantic City Convention Center One Convention Blvd Atlantic City, NJ Standard Oct. 11–13, 2019 Knoxville Convention Center 701 Henley St. Knoxville, TN Standard Nov. 2–3, 2019 Greater Richmond Convention Center 403 N 3rd St. Richmond, VA Expanded Nov. 8–10, 2019 Oregon Convention Center 777 NE Martin Luther King Jr. Blvd Portland, OR Expanded Dec. 7–8, 2019 San Diego Convention Center 111 W Harbor Dr. San Diego, CA Standard Jan. 17–19, 2020 Hyatt Regency DFW International Airport 2334 N International Pkwy Dallas, TX Expanded Feb. 28–Mar. 1, 2020 Gateway Center 1 Gateway Dr. Collinsville, IL Expanded Mar. 13–15, 2020 The International Centre 6900 Airport Rd. Mississauga, Ontario, CA Standard Mar. 20–22, 2020 Charlotte Convention Center 501 S College St. Charlotte, NC Expanded Apr. 4–5, 2020 Salt Palace Convention Center 100 S West Temple Salt Lake City, UT Expanded May 9–10, 2020 Albany Capital Center 55 Eagle St. Albany, NY Standard May 22–24, 2020 Santa Clara Convention Center 5001 Great America Pkwy Santa Clara, CA Standard May 22–24, 2020 Grand Wayne Convention Center 120 W Jefferson Blvd Fort Wayne, IN Standard June 5–7, 2020 Wisconsin Center 555 W Wells St. Milwaukee, WI Standard Dates, locations, and formats subject to change. More events may be added at a later date. European Regional Championships Schedule Date Location TCG Format Sept. 7–8, 2019 Ponds Forge Sports Centre Sheaf St Sheffield S1 2BP United Kingdom Standard Sept. 28–29, 2019 Sartory Säle Friesenstraße 44-48 50670 Köln Germany Standard
  12. RobRatt

    [ACCOUNT] I lost all my stuff

    From what you've said, I don't have a clue, or explanation. If you're sure that items are missing, you should start a Support Ticket to get answers. >> Customer Service >> Sign in (top right) >> PTCGO >> Contact Us (to start it). Hope my reply didn't come across the wrong way. It was necessary to make sure that misleading statements like, "I've been hacked." don't become commonplace. It's a bad rumor once started. We went through a long period when many players were claiming this. But it wasn't true, and it always ended up with them either voluntarily or being tricked into giving out their own personal info (e.g. password). In the meantime, I sent you a PM that you'll want to check out.
  13. Yesterday
  14. This is a problem that's been happening a long time that has never been resolved. I sometimes play stall decks and will be in a 100% win condition state with more time on the clock than my opponent and no way for me to deck out. What ends up happening is they will wait for each action clock to hit 1 and then pass to use as much time as possible without doing anything. The only purpose of this is to annoy in hopes that I quit. This can make a match last over 30 minutes with no action at all. It is ridiculous that this is even possible.
  15. kodking

    [ACCOUNT] I lost all my stuff

    i never tell my personal stuff, that is my number one rule @RobRatt. i not sur ewhat happened, i have my coins, and cards i got from packs bought by market or events, but i dont have any of my good decks, the ones i used codes form RL packs to get. i had lost internet for the month due to speed problems, then when i logged back onto my ******* everything is gone aside form a small hand full of cards that were obtained by trainer token packs.
  16. Parnfarny

    Any Chance of a Refund?

    I just got an email from Agent_Sable. My tickets were fully refunded! I'm really happy with the support from such a large company. Many thanks.
  17. steelersrg8

    [GENERAL] Installation - Problem

    I had the code problem like many other people but I installed on Google Chrome and yes I use Windows but the problem is I deleted all the installations in case if there were the corrupted file people mentioned but then when I reinstalled I got the same code ******* it that the window installation doesn't work on Google Chrome too? Can someone help me and tell me what is going on?
  18. Mod_GuruLot

    [CARD] alolan vulpix beacon

    Hello tyrantasor, I'm sorry to hear you experienced a possible bug. @SandaledOtter is right, a game log could be very useful to determine is this is actually a bug. There are two ways to obtain a game log: - during the game: On the section where the Game Chat is, there is a tab for the Game Log. At the bottom is a button to export the log. - after the game: On the summary screen, there is a button that will allow you to export the log. I'm also editing the title of your thread to reflect this sub's format. Hope this helps!
  19. Mod_GuruLot

    Invalid Login

    Hello FunDudeEpic. We're glad to hear the issue is sorted out. Thank you for letting us know. Your topic is now locked as resolved.
  20. Mod_GuruLot

    Any Chance of a Refund?

    Hello Parnfarny, I'm sorry to hear the game crashed. We see from your comment that you've recently opened a support ticket, just hang tight. Tickets are answered in the order they are received. The support team should be getting back to you shortly. Thank you for your patience.
  21. Mod_GuruLot

    [GAME] Wishful Baton glitch

    Hello Glitch666, I'm sorry to hear you may have experienced a glitch. If you run into this situation again or if you have saved the game log, would you please place a game log so we can review it to make sure what the exact situation was? Game logs are definitely very useful in similar cases. I've also updated the title of this topic with the correct category.
  22. Seilore

    Regarding Android Phones

    I recently sent in a help ticket on this issue, asking why some phones can download it right from GooglePlay and some phones can't, after beating around the bush for a while, they stated that phones such as Samsung S10 are incorrectly labeled on Google as a tablet. Which is why they can download and play the game, until Google corrects this. I tried asking the same questions as many of you have done, such as most modern smart phones are many times better than their older tablet counter parts so why aren't modern smart phones like Samsung 10E allowed to play. They try hiding behind the game needs I high bandwidth requirement, (not for mobile networks). But then explain to me why are tablets allowed being that many of them can use mobile data as well? Why not just put a code in there stating in order to play PVP you must have a consistent connection and a ping of a certain ms to their server. That would solve this issue. It would just require some type of connection test. Most people use their mobile phones as tablets as well as connect to their home wifi or others wifi when able. From a business stand point it makes little sense to have this handicap the game this way. Let's say they have 250,000 active users in one month and by doing this they increase it a minimal 10%, and of them 5% spend $5 a month for various reasons that is $6,250/mnth in revenue. That is an extra programmer if needed to assist with troubleshooting else if not needed it is pure profit. Now my numbers are purely fictional, but I think it gets my point across. Overall, please re-evaluate this restriction and open it up, if for no other reason than to increase your profits. But I would suggest doing it for the fans as well. Thanks
  23. Otakutron

    Zoroark-GX should be banned?

    Thank you for clarifying your position, @Sadra I actually agree with a decent amount of what you said. Where I disagree can be narrowed down to how I am convinced that a good ban list should be at least one step ahead of the players. If a card is banned because it is causing problems already, then that's already a failure on the part of organized play. Their job - literally - is to anticipate and prevent such things. Yes, it would be nice to have clear, concise, easily quantified and qualified guidelines for a why a card should or should not be banned, but that isn't happening for a TCG, where player enjoyment itself is not so easily understood... and even if it were, where what the collective player-base enjoys can change as time passes. ;) Even things that one would expect should not be so "fuzzy" can be because players aren't always logical operators. A properly balanced Deck A > Deck B > Deck C > Deck A cycle can be ruined because everyone thinks Deck B is "cool", or perhaps assume it is better than it actually is, and so they play it disproportionately.
  24. offline_play

    Forum Norm! (New! Come Check It Out!)

    Well, I didn't exactly think Aerodactyl was good, per se, but there's worse stage 1's. The GX attack is, I suppose a little bit shy of true usefulness. I was just thinking of all the energy intensive GX beatsticks out there right now. Forcing the opponent to drop even more energy on them with Primal Winds puts a good number into KO range using Wild Dive. But yeah, it's really just a card with neat mechanics, other than a regular. Oh, fire types. Right.... Didn't think about that.
  25. Ash101416744

    Forum Norm! (New! Come Check It Out!)

    Aerodactyl GX is a terrible card because 120 damage per turn is a pathetic attack for a stage 1 GX Pokemon and it's GX attack relies too heavily on the opponent. The ability is interesting, but there aren't any competitive fighting decks in standard. Rowlet and Alolan Exeggutor GX is a cool card but it will probably not make an impact competitively considering how fire type decks have been dominating the standard format as of late. Jirachi GX might be useful.
  26. Parnfarny

    Any Chance of a Refund?

    Thanks. I started a support ticket. We’ll see how it goes.
  27. RobRatt

    [ACCOUNT] I lost all my stuff

    Accounts can't just vanish. All items and progress are stored on the game's servers, and not on any personal device. If you "lost all your stuff," it would have to be a compromise of your personal information. When this has happened in the past, it has been the player's own fault, either giving up their password, or falling prey to phishing (either in-game, or another website). To date, in the 3 years I've read these type of threads, there has never been a single instance of actual hacking. Rather than asking for charity, I'm guessing "the community" would be grateful to learn what mistakes to avoid. "Tis better to give than receive, yeah.
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