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[PC] Other - This program can't run on your computer.

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12 March 2019 - 10:13 PM



    Rookie Trainer

  • TrueShayminEB

After the February update, that is the message my computer tells me when trying to open the game. Please don't tell me it's moving on from Windows 8.1 support this early?

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12 March 2019 - 10:58 PM




  • Mod_Jynthu

Hello TrueShayminEB,


According to the system requirements (listed on the download page here), the minimum operating system for Windows is Windows 7 SP2+.


I recommend completely uninstalling the program and grabbing the latest installer from the download page that I linked above. Instructions on completely removing the game from your system can be found on the following support page: https://support.poke...ws-and-for-Mac-


If you continue to experience an issue, I recommend submitting a ticket by clicking the link in my signature, signing in, selecting the Pokémon Trading Card Game Online category and clicking "Contact Us". 

Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!