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[GENERAL] The network connection with the server has been lost


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09 March 2019 - 09:45 AM

#1

kahwai218

    Rookie Trainer

  • kahwai218
I couldnt login to the game.
The internet connection is okay. I can *******, online streaming, downloading stuffs and etc.
  • 0

09 March 2019 - 03:40 PM

#2

enjoi2256

    Rookie Trainer

  • enjoi2256
I am having the same issues. And it has been going on since the 5th.
  • 0

09 March 2019 - 07:17 PM

#3

Mod_GuruLot

    Moderator

  • Mod_GuruLot

I couldnt login to the game.
The internet connection is okay. I can *******, online streaming, downloading stuffs and etc.

 

Hello kahwai218,
 
Thank you for bringing this up to our attention.
 
Sorry to hear you experienced this issue with the TCGO application.
 
Could you please verify if you can log into the website? Should you encounter issues here as well, please contact our support team using the link to the support portal in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.
 
Please provide screenshots and/or other relevant information that can help to investigate this issue.
 
By the way, I've updated the title of your topic with the correct category.
 
Thank you!

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.


10 March 2019 - 07:52 AM

#4

kahwai218

    Rookie Trainer

  • kahwai218

Everything is alright except for connecting the game to the server. 

The internet is working perfectly fine except for this application.


  • 0

12 March 2019 - 01:24 AM

#5

Mod_Lyam

    Moderator

  • Mod_Lyam

Everything is alright except for connecting the game to the server. 

The internet is working perfectly fine except for this application.

 

Hi kahwai218,

 

Please submit a ticket by clicking the link [to the support portal] in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.

 

Thank you!


Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!