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[GENERAL] Invalid login or password error? - PC


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05 March 2019 - 06:04 PM

#1

Beaumason772

    Rookie Trainer

  • Beaumason772
I logged into my account about an hour ago just fine. Now when I try I get protocol error?? I'm confused as to why I'm unable to log in...
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05 March 2019 - 06:06 PM

#2

Heiach

    Rookie Trainer

  • Heiach

I can't seem to log in, I just get the "protocol error" error message.


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05 March 2019 - 06:07 PM

#3

MegaOmegaNega

    Rookie Trainer

  • MegaOmegaNega

Yeah same problem. I just created my account yesterday but I got some really good Pokemon for the start and my friend wants to trade them for some good stuff. Maybe its because of my name bet I would change it because the game so much fun.


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05 March 2019 - 06:08 PM

#4

Mini337

    Rookie Trainer

  • Mini337

Only my game is not loaded, giving an "protocol error"?


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05 March 2019 - 06:09 PM

#5

Beaumason772

    Rookie Trainer

  • Beaumason772
Never mind not confused anymore now there is a message on bottom of login screen that says 3/5/2019: Login is currently offline. Soooo I'm assuming it crashed for everyone
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05 March 2019 - 06:27 PM

#6

Mod_GuruLot

    Moderator

  • Mod_GuruLot

Only my game is not loaded, giving an "protocol error"?

 

Hello Mini337, 

 

Thank you for asking. Sorry to hear you're experiencing this problem. 

 

This issue is being investigated by our development team. For more information, please click here

 

I've also moved this thread to Technical Support section and edited the title of your thread to match the format used in this sub.


Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.


05 March 2019 - 06:30 PM

#7

rubinofiamma210

    Rookie Trainer

  • rubinofiamma210

Yes! I can confirm, this problem is for everyone.

I'm logged 1 hour ago and was OK; now I have the same problem, ( here in Italy), the message below "login is currently offline" is in red, and then "errore di protocollo".

we have to wait...maybe some upload??


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05 March 2019 - 06:33 PM

#8

rubinofiamma210

    Rookie Trainer

  • rubinofiamma210

...but also on website, it's no possible to login, if you try, this is the answer:

"We're currently in the process of making Pokemon.com an even better experience for Pokémon fans! Please check back in a little while. Thanks!,,


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05 March 2019 - 06:33 PM

#9

Mini337

    Rookie Trainer

  • Mini337

Hello Mini337, 

 

Thank you for asking. Sorry to hear you're experiencing this problem. 

 

This issue is being investigated by our development team. For more information, please click here

 

I've also moved this thread to Technical Support section and edited the title of your thread to match the format used in this sub.

I hope that this problem will be solved quickly) I wouldn`t like to miss the opportunity to get all the cards for energy


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05 March 2019 - 06:35 PM

#10

Mod_GuruLot

    Moderator

  • Mod_GuruLot

I can't seem to log in, I just get the "protocol error" error message.

 

Hello Heiach, 
 
Thank you for letting us know. Sorry to hear you've encountered this problem. 
 
The issue is being investigated by our development team. Please click here should you need more information.

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.


05 March 2019 - 06:40 PM

#11

Mod_GuruLot

    Moderator

  • Mod_GuruLot
Hello there, 
 
Thank you for bringing this up and sorry to hear you're experiencing this problem. 
 
This issue is being investigated by our development team. For more information, please follow this link
 
I've edited the title of this thread to match the format used in this sub. 

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.


05 March 2019 - 07:01 PM

#12

Wirataz

    Rookie Trainer

  • Wirataz

I have the same problem. Is it known when it will be fixed?


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05 March 2019 - 07:25 PM

#13

Mod_GuruLot

    Moderator

  • Mod_GuruLot

I hope that this problem will be solved quickly) I wouldn`t like to miss the opportunity to get all the cards for energy

 

Hello there Mini337, 

 

We do understand how urgent it is.
 
While we can't comment on anything unannounced, so far we know that our development team is already aware of the issue and working on a future resolution. 
 
Thank you for your patience and understanding! 

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.


05 March 2019 - 07:52 PM

#14

rubinofiamma210

    Rookie Trainer

  • rubinofiamma210

now it's working!! great!

many thanks


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05 March 2019 - 08:26 PM

#15

rubinofiamma210

    Rookie Trainer

  • rubinofiamma210

NO, I played two match and now the same problem again.

I will try tommorrow.

bye


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05 March 2019 - 11:54 PM

#16

LittleEddie

    Rookie Trainer

  • LittleEddie

My bro cant sign in his account anymore. Is any way to reset the password? He saved the username and password but when he clicks "sign in". He got invalid login or password right away. 


  • 1

06 March 2019 - 12:11 AM

#17

RobRatt

    Elite Trainer

  • RobRatt

My bro cant sign in his account anymore. Is any way to reset the password? He saved the username and password but when he clicks "sign in". He got invalid login or password right away.

If this is an issue that just started happening today, they've been having server maintenance issues much of the day.  If you go to the Pokémon Support page right now, there is this notice....

Scheduled Maintenance Outage for 3/5/19 ONGOING
•Users will be unable to log in to Pokémon (website) or Pokémon Trainer Club accounts.
•Users will be unable to edit their profiles or create new Pokémon Trainer Club accounts.


If it's more, you'll want to contact Support once the above notice is fixed.  To do that, have your brother click Customer Service at the bottom of any page.  That takes you to Support.  If you check Trainer Club / Account on that page, there's a FAQ on how to change his password.

https://support.pokemon.com/hc/en-us/articles/360002070073-How-do-I-change-my-Pokémon-Trainer-Club-account-password-or-email-address

 
 
EDIT:  There own website was caught by the censor (in the maintenance notice).  :wacko:


Edited by RobRatt, 06 March 2019 - 01:03 AM.

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06 March 2019 - 12:55 AM

#18

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Trainers,

 

This issue should now be resolved. If you are still experiencing an issue logging in, please check here


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


06 March 2019 - 02:01 AM

#19

Masirus

    Novice Trainer

  • Masirus

Trainers,

 

This issue should now be resolved. If you are still experiencing an issue logging in, please check here. 

 

I followed all the steps in this thread and am still unable to login.  

 

I'm getting a message that says invalid Username/Password when the info is saved on my devices.  This is happening on my tablet and PC.


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06 March 2019 - 02:30 AM

#20

RobRatt

    Elite Trainer

  • RobRatt

Trainers,

 

This issue should now be resolved. If you are still experiencing an issue logging in, please check here. 

^^  This is NOT resolved.  It's still broken (as of this timestamp, 6:30 PST) for many users.

 

I haven't had a single problem logging in all day.  Both the game and website (forum) have been fine.

 

My other 2 family members can't sign in either of them.  They haven't been able to all day.

 

But, we don't see this supposed "Protocol Error."  In the forum login page, it just keeps repeatedly going back to the login.  In the game it says, "Invalid Login or Password."

 

EDIT:  Just a few minutes ago (7:40 PM PST), it's working for my other two family members.  They can now login to the game, and the forum.  Looks like someone is getting some good overtime pay.


Edited by RobRatt, 06 March 2019 - 03:42 AM.

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