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[GENERAL] network connection with server has been lost

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02 March 2019 - 01:49 AM

#1

Kestopher

    Rookie Trainer

  • Kestopher

I have played Pokémon TCG successfully on 4 devices in my home. A MacBook air, 2 Alcatel tablets, and my Razer Phone. I have never been able to have any success on my favorite device which is rather frustrating. I try to log in on my Alienware laptop and it will not connect and I always receive this message "network connection with server has been lost". I really would love to be able to play this game on my laptop because I am hooked! Please if anybody has any information for me or things I can try to fix it, let me know.

 

I would like to add that my laptop has incredible internet connection and that is in no way a problem that could be affecting it. I am able to play Fallout 76 with full servers of people on the highest graphical settings without any type of problems. For some reason it is not able to run Pokémon TCG though, which should not be nearly that hard to keep up with.

 

I have already tried Uninstalling and Reinstalling the game, made sure my antivirus software is not affecting it, and am not sure where to go from here.


Edited by Kestopher, 02 March 2019 - 02:00 AM.

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02 March 2019 - 07:08 PM

#2

Mod_GuruLot

    Moderator

  • Mod_GuruLot

I have played Pokémon TCG successfully on 4 devices in my home. A MacBook air, 2 Alcatel tablets, and my Razer Phone. I have never been able to have any success on my favorite device which is rather frustrating. I try to log in on my Alienware laptop and it will not connect and I always receive this message "network connection with server has been lost". I really would love to be able to play this game on my laptop because I am hooked! Please if anybody has any information for me or things I can try to fix it, let me know.

 

I would like to add that my laptop has incredible internet connection and that is in no way a problem that could be affecting it. I am able to play Fallout 76 with full servers of people on the highest graphical settings without any type of problems. For some reason it is not able to run Pokémon TCG though, which should not be nearly that hard to keep up with.

 

I have already tried Uninstalling and Reinstalling the game, made sure my antivirus software is not affecting it, and am not sure where to go from here.

Hello Kestopher, 

 

I'm sorry to hear you're having technical issues when logging your Alienware laptop into the game. As far as I know, it should run the TCGO Windows Client. Please see these FAQ articles for more information.

 

I would also recommend to check out this link here for minimum requirements on PC. Although slow connections may work at times a broadband internet connection is what is needed to meet the minimum requirements.

 

I've also edited the title of your thread to reflect this sub's format.  

 

Hope that helps!


Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.


02 March 2019 - 07:59 PM

#3

Kestopher

    Rookie Trainer

  • Kestopher
Ok, I will try all of that. Thank you! Hopefully I can find a solution. It has to be something that is blocking it from working for some reason because the internet connection is super fast. I'm assuming it is something with windows since that is the only platform I am having trouble with.

It is also worth noting that I have never been able to get it to work on my windows laptop so that I'd another reason I feel like it is something other than the internet connection.

Edited by Kestopher, 02 March 2019 - 08:02 PM.

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