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[GENERAL] Crashing - Game crashed with an error message

Game Crash Installation

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14 February 2019 - 01:10 AM

#1

Dkidderg88

    Rookie Trainer

  • Dkidderg88
I downloaded the game for the first time and when I went to play I recurved a error message saying “the game crashed. The crash report folder named 2019-02-13_200408 next to the game executable”. Idk what happened, I ran the repair tool and that didn’t help.
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14 February 2019 - 02:11 AM

#2

Mod_RedDragon

    Moderator

  • Mod_RedDragon

I downloaded the game for the first time and when I went to play I recurved a error message saying “the game crashed. The crash report folder named 2019-02-13_200408 next to the game executable”. Idk what happened, I ran the repair tool and that didn’t help.

Hey there!

 

I suggest sending in the crash file with a support ticket to get to the root of why the game is crashing. You can open a support ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!




Also tagged with one or more of these keywords: Game Crash, Installation