[grenadr]

I posted a couple days ago asking if anyone knew why some game plays couldn't be tagged. Well now I have tradable game play items that even I can't see when I'm posting a trade. They are in my collection and unlocked but when I go to post a trade they just aren't there. I unchecked the entire "filters" box too. So basically I can't trade some of my game play stuff until they fix it.

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[Mod_GuruLot]

I posted a couple days ago asking if anyone knew why some game plays couldn't be tagged. Well now I have tradable game play items that even I can't see when I'm posting a trade. They are in my collection and unlocked but when I go to post a trade they just aren't there. I unchecked the entire "filters" box too. So basically I can't trade some of my game play stuff until they fix it.

Hello grenadr,

 

Thank you for posting.

 

It seems like you may need a complete uninstall and reinstall of the game. We recommend to follow these steps to do so.

 

If you continue to experience an issue, I would suggest submitting a ticket by clicking the link in my signature and selecting the "Ask a Question" option after singing in.

 

Hope this helps!

 

Also, I am editing the title to make it more descriptive.

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.

[grenadr]

It's not letting me un-install. 

 

"Could not access network location property. USER_PROFILE." 

 

Error

Edited by grenadr, 08 February 2019 - 10:47 AM.

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[grenadr]

 

Hello grenadr,

 

Thank you for posting.

 

It seems like you may need a complete uninstall and reinstall of the game. We recommend to follow these steps to do so.

 

If you continue to experience an issue, I would suggest submitting a ticket by clicking the link in my signature and selecting the "Ask a Question" option after singing in.

 

Hope this helps!

 

Also, I am editing the title to make it more descriptive.

 

 

I just did all of that, still not showing up for trade. Also can't tag it still. I don't know where the "Ask a question" is. 

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[Mod_GuruLot]

It's not letting me un-install. 

 

"Could not access network location property. USER_PROFILE." 

 

Error

Hello Trainer grenadr,

 

I am sorry that you are facing a 'USER_PROFILE error' while starting or uninstalling the game. Have you attempted the suggested fix located here.

 

If not, I would suggest giving that a try and seeing if that resolves the issue.

 

I hope that helps, but if not, please do update this thread to let me know.

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.

[Mod_GuruLot]

I just did all of that, still not showing up for trade. Also can't tag it still. I don't know where the "Ask a question" is. 

 

Hello again, 

 

You can submit a ticket to our support team if you continue having issues.

 

To do so, please click this link and select the "Ask a Question" option. 

 

Hope that helps! 

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.

[Mod_RedDragon]

I just did all of that, still not showing up for trade. Also can't tag it still. I don't know where the "Ask a question" is. 

Hey there!

 

If you are still running into an issue with the game definitely reach out to the support team as Mod_Gurulot suggested. It would also be helpful if you included a screen shot or list of the items in your collection that you are having an issue with. 

Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!