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[GAME] General - Login reward pack unlocked in mail but locked in collection

Trading General PC

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02 February 2019 - 12:39 PM

#1

grommpy

    Novice Trainer

  • grommpy

Pretty simple really. I didn't screenshot the mail I got, clearly showing it as unlocked, but I can screenshot the pack from the login reward:

 

[Link removed by Mod_RedDragon]

 

As you can see the Sun & Moon base set pack is not unlocked, it's locked:

 

[Link removed by Mod_RedDragon]

 

And I'm level 21. The mail changed from locked to unlocked at around level 17, 18? But the pack didn't actually became unlocked. :(


Edited by Mod_RedDragon, 06 February 2019 - 01:07 AM.

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02 February 2019 - 02:55 PM

#2

SandaledOtter

    Elite Trainer

  • SandaledOtter

At level 16, booster packs received from daily KO challenges are unlocked.

 

The daily login rewards are always locked, and have always been (for the couple years or so I've been playing).

 

They aren't very careful with the number that appears under the items, though.

 

In the past it was the "number on blue" of an unlocked item, and the mouse-over tip actually said "unlocked," even though it was locked.

 

Currently, they seem to still be using the unlocked number form, but have different text on the tip. I can't recall off-hand what it said, but I know I remarked on seeing it that it was still not correct. It was saying it was something it wasn't, but at least didn't say it was unlocked.


"Swishonk!" That's what's happening!

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03 February 2019 - 11:34 PM

#3

grommpy

    Novice Trainer

  • grommpy

They aren't very careful with the number that appears under the items, though.

 

 

Which is why I am reporting the bug here. Don't let something look unlocked if it isn't.


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04 February 2019 - 03:47 AM

#4

Mod_Alder

    Moderator

  • Mod_Alder

Hello Grommpy, I'm sorry to hear you have encountered an issue. Since you have screenshots of the bug, I suggest sending them in to our CS team for review. Please submit a ticket by clicking the link to the support portal in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.


Moderator Alder
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


05 February 2019 - 10:13 PM

#5

grommpy

    Novice Trainer

  • grommpy

Thanks Mod Alder, I did. I don't know if that will reach the developer faster, but here is hoping! :)


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06 February 2019 - 01:14 AM

#6

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Pretty simple really. I didn't screenshot the mail I got, clearly showing it as unlocked, but I can screenshot the pack from the login reward:

 

[Link removed by Mod_RedDragon]

 

As you can see the Sun & Moon base set pack is not unlocked, it's locked:

 

[Link removed by Mod_RedDragon]

 

And I'm level 21. The mail changed from locked to unlocked at around level 17, 18? But the pack didn't actually became unlocked. :(

Hey there!

 

I removed the links from your post. This is a friendly reminder that outside links are not allowed on the forums. You can check out the forum rules here:cool:


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


09 February 2019 - 01:01 PM

#7

grommpy

    Novice Trainer

  • grommpy

Thanks Mod RedDragon, but how do I share screenshots with you then?


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